Top 2 level 2 it technician / msp support engineer Jobs in murrieta ca

Level 2 IT Technician / MSP Support Engineer
Moonlight Technology Solutions —Temecula, CA
- $26 - $35 an hour
- Full-time
- Hybrid work
- Azure
- Mid-level
- Windows
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Level 2 IT Technician / MSP Support Engineer
Moonlight Technology Solutions —Temecula, CA
Administer Microsoft 365 day-to-day: user provisioning/offboarding, license assignment, mailbox issues, Teams/SharePoint/OneDrive support, MFA resets.
$26 - $35 an hour
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Level 2 IT Technician / MSP Support Engineer

Moonlight Technology Solutions
Temecula, CA

Quick Apply

Job Details

Full-time
$26 - $35 an hour

Qualifications

Cloud identity and access management (IAM)
Customer communication
Network troubleshooting
Azure
IT user and group management
Direct client contact
Microsoft Exchange
Windows
DHCP
Patch management
Email configuration (technical support)
Desktop (troubleshooting support)
Customer support ticket management
DNS
Microsoft Teams
IP networking
System deployment
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

About Moonlight Technology Solutions

Moonlight Technology Solutions is a small, established managed service provider serving small and midsize businesses across Southern California. We deliver responsive, high-quality IT and security services, with strong tooling, clean documentation, and minimal bureaucracy.

The Role

We're looking for a reliable IT Support Technician to handle the day-to-day ticket queue across our client base. You'll be the first line of response for incoming tickets — working everything from password resets and endpoint issues to M365 administration and basic network troubleshooting. This is a hands-on role for someone who takes pride in closing tickets, communicating well with clients, and keeping things moving.

What You'll Do

Work the incoming ticket queue as the primary responder — triage, troubleshoot, and resolve
Handle common tier 1/2 issues: user account problems, endpoint troubleshooting, printer and peripheral issues, basic network connectivity, application support
Administer Microsoft 365 day-to-day: user provisioning/offboarding, license assignment, mailbox issues, Teams/SharePoint/OneDrive support, MFA resets
Use the RMM platform to remote into endpoints, push patches, and run standard tasks
Maintain tight ticket hygiene in the PSA: accurate notes, time entry, and clear client communication
Escalate when issues require deeper investigation or higher-level access
Follow established runbooks and contribute small improvements as you learn the environments

What We're Looking For

2+ years in an IT support, helpdesk, or MSP role
Working proficiency with an RMM platform — comfortable with remote sessions, patching, and routine deployment tasks
Working proficiency with a PSA / ticketing system — you understand ticket hygiene, time entry, and SLAs
Hands-on Microsoft 365 administration: user/license management, Exchange Online basics, Teams, SharePoint/OneDrive, MFA
Comfortable with Windows 11, basic Active Directory or Entra ID tasks, and general endpoint troubleshooting
Basic networking knowledge — DNS, DHCP, common connectivity issues
Clear written and verbal communication — you'll be talking directly to clients
Reliable, organized, and able to manage your own queue without constant oversight

Nice to Have

CompTIA A+ / Network+, Microsoft fundamentals certifications
Prior MSP experience working across multiple client tenants
Familiarity with EDR or modern endpoint security tools
Exposure to Intune or Azure

What We Offer

Competitive hourly rate based on experience
Direct, no-bureaucracy work environment
Clear escalation path and mentorship from ownership
Steady, predictable workload

Schedule: Monday–Friday business hours, with occasional after-hours maintenance windows.

Pay: $26.00 - $35.00 per hour

Work Location: Hybrid remote in Temecula, CA 92591

Quick Apply

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level 2 it technician / msp support engineer jobs in murrieta ca

Level 2 IT Technician / MSP Support Engineer

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