Top 5 Network technician Jobs in Muskegon, Mi

Scoring POS Systems Support Tech
BRUNSWICK BOWLING PRODUCTS LLC —Muskegon, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Muskegon, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Scoring POS Systems Support Tech

BRUNSWICK BOWLING PRODUCTS LLC -
Muskegon, MI

Quick Apply

Job Details

Full-time

Qualifications

Post-sales product instruction
Knowledge management
Computer science
Content creation for technical audiences
Email customer support
Technical support via phone
Computer Science
Wireless networking
Field service
Associate's degree in computer science
Software deployment
Database backup and recovery
Hardware maintenance
Firmware
Data recovery
Server backup and recovery
Mid-level
Windows
Incident Escalation
Software installation
User training (technical support)
SQL
DHCP
Corrective maintenance
Cloud-based systems
Cloud service support
Task prioritization
Desktop (troubleshooting support)
Computer management
Remote access software

Full Job Description

Job Summary:

Brunswick Bowling Products is growing its Technical Support Team to keep pace with the rapidly expanding Bowling and Family Entertainment industry worldwide.

Our Technical Support Team plays a critical role in delivering high-impact customer support by maintaining and troubleshooting sophisticated Point-of-Sale and Scoring systems that power our customers’ operations. This team combines deep technical expertise with top-tier customer service.

Technicians leverage phone and email support alongside modern remote support tools to diagnose and resolve issues across a diverse technology stack, including Windows Server environments, POS workstations and peripherals, wired and wireless tablets, cloud-based CRM platforms, and a variety of serial- and network-connected devices.

We are looking for individuals who contribute positively to team culture and thrive in a collaborative environment. The ideal candidate brings a constructive mindset, communicates respectfully and effectively, and stays focused on shared goals while fostering a professional, supportive workplace.

This is a in-office position—not a remote role. Team members work on-site in a fast-paced, collaborative support environment, partnering closely with fellow technicians to solve customers’ technical challenges and deliver reliable solutions for customers around the globe.

Duties and Responsibilities

On premises duties

Evaluate, triage, and prioritize support requests received via phone, voicemail, email, and internal request channels.
Collaborate with on-site staff to analyze reported issues, define scope, and understand troubleshooting steps already performed.
Leverage available resources, including knowledge base articles, technical manuals, team expertise, and approved online references—to determine effective resolution paths.
Remotely access customer systems as needed to perform diagnostics, troubleshooting, and corrective actions.
Provide guidance and support for basic system operation and usage questions.
Assist customers with firmware and software updates, ensuring proper implementation and system stability.
Provide remote support to installation teams during deployments, troubleshooting hardware, software, and network related issues.
Stage and prepare replacement servers and client systems in-house for remote installation and deployment.
Accurately document customer issues, troubleshooting steps, and final resolutions within the ticketing system
Partner with Team Leads and experienced technicians to evaluate issues requiring escalation beyond standard troubleshooting procedures.
Develop and maintain technical documentation for the Brunswick Knowledge Base.

Off-premises duties

Occasional travel to customer sites for education on new products and their installation/maintenance.

Preferred Knowledge & Skills:

Hands-on experience with Windows Server and Windows Client operating systems in non-domain environments.
Solid understanding of wired and wireless networking concepts (LAN/WLAN), including troubleshooting through switch management interfaces.
Working knowledge of configuring, managing, and troubleshooting Windows DHCP Server.
Basic SQL proficiency, including executing queries, creating and restoring backups, and performing database repair tasks.
Experience with system imaging and backup solutions, such as Acronis Cyber Backup, to support remote system recovery from hardware failures or software corruption.
Strong ability to translate complex technical concepts into clear, step-by-step guidance for customers during remote troubleshooting sessions

Minimum Position Qualifications:

Experience: Minimum of two years of IT or software technical support experience, or two years of demonstrated knowledge in Bowling Products operations or service.

Education: Associate’s degree (A.A.) or equivalent coursework in progress from a two-year college or technical school; Electronics or Computer Science preferred.

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network technician jobs in muskegon, mi

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