Top 20 Desk agent Jobs in Nantucket Ma

Seasonal Front Desk & Guest Experience Associate
Nantucket Resort Collection —Nantucket, MA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
Quick Apply
Overnight House Ambassador
Faraway Martha's Vineyard —Nantucket, MA
- $20 an hour
- Overnight shift
- English
- Hotel
- Ability to stand for extended periods
House Ambassador
Faraway Martha's Vineyard —Nantucket, MA
- $20 an hour
- English
- Hotel
- Ability to stand for extended periods
House Ambassador
29 Center Street Manager, LLC —Nantucket, MA
- $20 - $21 an hour
- Seasonal
- English
- Hotel
- Ability to stand for extended periods
Quick Apply
Part-Time Keyholder- 2 Straight Wharf, Nantucket, MA
Vineyard Vines Retail, LLC —Nantucket, MA
- $25 - $27 an hour
- Part-time
- Microsoft Excel
- Bachelor's degree
- Mentoring
Quick Apply
Assistant Store Manager - 2 Straight Wharf, Nantucket, MA
Vineyard Vines Retail, LLC —Nantucket, MA
- $21.82 - $30.36 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Front Desk Agent-Seasonal - Full time
HARBORSIDE INN CONDO TRUST —Edgartown, MA
- $22 an hour
- Weekends as needed
- Microsoft Excel
- Entry level
- Resort
- Paid holidays
- Paid sick time
Quick Apply
Store Manager - 2 Straight Wharf, Nantucket, MA
Vineyard Vines Retail, LLC —Nantucket, MA
- $64,600 - $83,700 a year
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Night Auditor - Seasonal - Part time
HARBORSIDE INN CONDO TRUST —Edgartown, MA
- $22 an hour
- Weekends as needed
- Microsoft Excel
- Accounting
- Front desk
Quick Apply
House Ambassador
6 Kelley Street Manager, LLC —Edgartown, MA
- $19 - $20 an hour
- Seasonal
- English
- Hotel
- Ability to stand for extended periods
Quick Apply
Part-Time Keyholder- Edgartown, MA
Vineyard Vines Retail, LLC —Edgartown, MA
- $25 - $27 an hour
- Part-time
- Microsoft Excel
- Bachelor's degree
- Mentoring
Quick Apply
Part-Time Keyholder- 27 North Water St, Edgartown, MA
Vineyard Vines Retail, LLC —Edgartown, MA
- $25 - $27 an hour
- Part-time
- Microsoft Excel
- Bachelor's degree
- Mentoring
Quick Apply
Store Manager - Edgartown, MA
Vineyard Vines Retail, LLC —Edgartown, MA
- $80,000 - $100,000 a year
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Assistant Store Manager - 27 North Water St, Edgartown, MA
Vineyard Vines Retail, LLC —Edgartown, MA
- $22.07 - $30.71 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Case Strategist Sales Representative
Polston Tax Resolution & Accounting —United States
- $100,000 - $150,000 a year
- Full-time
- Remote
- CPA
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply

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Faraway Martha's Vineyard —Nantucket, MA
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Seasonal Front Desk & Guest Experience Associate

Nantucket Resort Collection
Nantucket, MA

Quick Apply

Job Details

Part-time | Seasonal | Full-time

Qualifications

Customer communication

Full Job Description

Job Overview

Front Desk Agents at Nantucket Resort Collection are more than a traditional check-in/check-out role—they are the heartbeat of the guest experience. As one of the first and most consistent points of contact for our guests, this position blends front desk operations, personalized guest service, and morning breakfast service in a fast-paced, detail-driven environment.

This is a highly engaged, hands-on role ideal for someone who enjoys variety, takes pride in hospitality, and thrives in a small-team setting where everyone leads by example.

Seasonal Availability:
Our peak season runs May through September. Ideal candidates are available for the majority of this period; flexibility at the start or end of the season may be considered.

What You’ll Be Doing

Guest Welcome & Front Desk Operations
Greet guests warmly and professionally, creating a welcoming first impression from arrival through departure
Manage check-in and check-out procedures, verify reservations, and clearly communicate property amenities, policies, and local recommendations
Process payments accurately, handle billing questions, and resolve discrepancies with care and discretion
Answer phones and respond to emails promptly, providing helpful, knowledgeable assistance

Reservations & Coordination

Manage reservations, cancellations, and modifications with accuracy and attention to detail
Maintain up-to-date guest information in the reservation system
Communicate closely with housekeeping, maintenance, and management to ensure smooth daily operations and timely guest readiness

Breakfast Service & Morning Operations

Prepare, set up, monitor, and break down the daily continental breakfast service
Ensure breakfast areas are clean, organized, and well-stocked throughout service
Engage with guests during breakfast, anticipating needs and reinforcing a warm, attentive atmosphere

Guest Experience & Problem Solving

Assist with room changes, special requests, directions, and curated local recommendations
Address guest concerns thoughtfully and efficiently, escalating when appropriate
Take ownership of the guest experience, understanding intent and finding practical, service-oriented solutions

Administrative & Operational Support

Maintain an organized and presentable front desk and public areas
Assist with light administrative tasks, mail/packages, and daily logs as needed

Safety, Security & Emergencies

Monitor access to the property and follow established security procedures
Respond calmly and effectively to emergency situations, supporting guests and team members

Skills & Abilities

High school diploma or equivalent experience required
Prior hospitality or customer service experience preferred
Strong service mindset with the ability to remain calm and professional in a fast-paced environment
Excellent verbal and written communication skills
Comfortable multitasking and prioritizing responsibilities throughout the day
Proficiency with computers, phones, and basic office equipment
Reliable, detail-oriented, and willing to step in wherever needed to support the team

Working Conditions & Physical Effort

This role is active and physical in nature. Requirements include extended standing and walking, bending, reaching, lifting up to 50 lbs, and working indoors with standard hotel equipment. Morning shifts may begin early to support breakfast service.

Employment Details

Full-time and part-time schedules available based on operational needs
Our peak season runs May–October. Priority consideration, including eligibility for employer-provided housing where available, is given to candidates who are able to commit to the majority of the season.

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

desk agent jobs in nantucket ma

Seasonal Front Desk & Guest Experience Associate

Overnight House Ambassador

House Ambassador

House Ambassador

Part-Time Keyholder- 2 Straight Wharf, Nantucket, MA

Assistant Store Manager - 2 Straight Wharf, Nantucket, MA

Front Desk Agent-Seasonal - Full time

Store Manager - 2 Straight Wharf, Nantucket, MA

Night Auditor - Seasonal - Part time

House Ambassador

Part-Time Keyholder- Edgartown, MA

Part-Time Keyholder- 27 North Water St, Edgartown, MA

Store Manager - Edgartown, MA

Assistant Store Manager - 27 North Water St, Edgartown, MA

Case Strategist Sales Representative

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