Top 37 Call center representative Jobs in Napa, Ca

Call Center Representative I - Napa County
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
Quick Apply
Member Service Center Representative (Call Center)
Redwood Credit Union —Napa, CA
- $24 - $31 an hour
- Part-time
- Computer literacy
- Writing skills
- Windows
- Paid holidays
- Health insurance
Quick Apply
1d
Member Service Center Representative
Redwood Credit Union —Napa, CA
- $24 - $31 an hour
- Full-time
- Computer literacy
- Writing skills
- Windows
- Paid holidays
- Health insurance
Quick Apply
Contact Center Representative
Travis Credit Union —Vacaville, CA
- $19.98 - $29.01 an hour
- Hybrid work
- Spanish
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Bilingual Business Development Representative
Kastner Honda —Napa, CA
- $20 an hour
- Full-time
- Bilingual
- Dealership
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Client Experience Representative - Home Services
Electrify My Home —Fairfield, CA
- $50,000 - $75,000 a year
- Mid-level
- Electrical experience
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
13d
Service BDC Representative
Wise Auto Group —Vallejo, CA
- Full-time
- In person
- Dealership
- Computer skills
- Communication skills
- Health insurance
- Paid time off
5d
Customer Service Agent Tier 2
The Hair Shop —California
- $21 - $25 an hour
- Full-time
- Remote
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Client Care Representative/Dispatcher
Benjamin Franklin Plumbing of Bay Area, CA —Novato, CA
- $25 - $27 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Customer Service Representitive
RXO, Inc. —Benicia, CA
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- High school diploma or GED
- Paid jury duty
- Health savings account
2d
Desktop Support Engineer I (On-Site)
Neumo Holdings LLC —Fairfield, CA
- $25 - $29 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
Quick Apply
Computer Support Specialist
V2X —Saint Helena, CA
- Full-time
- Word processing
- Mid-level
- 3 years
13d
Customer Service Representative - EMS Experience - Remote
ProTransport-1, LLC —Cotati, CA
- From $16.90 an hour
- 12 hour shift
- Remote
- Writing skills
- High school diploma or GED
- Typing
Quick Apply
7d
Remote Home Health Sales Agent
Slate Professional Resources, Inc. —United States
- $25 an hour
- Full-time
- Remote
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Remote First Shift Bilingual Contact Center Representative – Full Time & Part Time
The Christian Broadcasting Network —United States
- $15.25 an hour
- Part-time
- Writing skills
- Windows
- Ability to sit for extended periods
- Health insurance
- 401(k)
Bilingual Insurance A/R Call Center Representative - Spanish/English (REMOTE)
Shared Services Center - Nashville —United States
- Full-time
- Remote
- Spanish
- Medical office experience
- English
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Service Representative (Remote)
Advantmed —United States
- $15 - $17 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Licensed Medicare Agent - Dedicated
Connect One Health, LLC —United States
- $20 - $25 an hour
- Temporary
- Remote
- Spanish
- Research
- 1 year
- Paid training
- Work from home
Quick Apply
8d
Senior Inside Sales Representative
Bubble Binz —United States
- $30,000 - $75,000 a year
- Call employer
- Remote
- Mid-level
- Residential
- Communication skills
Quick Apply
8h

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Member Service Center Representative (Call Center)
Redwood Credit Union —Napa, CA
The ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of…
$24 - $31 an hour
Quick Apply
1d
Member Service Center Representative
Redwood Credit Union —Napa, CA
The ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of…
$24 - $31 an hour
Quick Apply

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Call Center Representative I - Napa County

CommuniCare+OLE -
Napa, CA

Quick Apply

Job Details

Full-time
$24.21 - $29.59 an hour

Benefits

403(b) matching
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
403(b)

Qualifications

Electronic health records (EHR) management
Microsoft Office
Administrative experience
High school diploma or GED
Clinical data entry
Managing patient records
Customer data entry

Full Job Description

POSITION TITLE:

Call Center Representative

DEPARTMENT:

Patient Access

REPORTS TO TITLE:

Call Center Manager

LOCATION:

Napa, CA

PAY RANGE:

$24.21 to $29.59/hr, depending on years of experience

SCHEDULE:

Monday to Friday, 8am to 5pm

DLSE/FLSA STATUS: ()

____Exempt/Salaried position

_X__Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

Call Center Representatives work under the Call Center Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education:

High School Diploma or GED required.

Experience/Lived Experience:

One year experience in medical office, hospital or clinic preferred
Administrative and customer service experience in a busy customer service-related environment is required

Special Skills/Training:

Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
Strong computer and data entry skills including MS Office required; electronic health record system required.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment and multitask.
Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services

Complete and update registration for patients as needed.

Runs insurance eligibility for the following day and creates billing notes for outstanding documents.

Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer’s level of understanding and knowledge.

Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.

Routes call to the appropriate department for continued assistance as necessary.

Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.

Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication skills (verbal and written)

Answer multi-line phones in a timely, professional manner

10.

Ensures correct patient identification of all information in the computer scheduling system

11.

Utilizing appropriate scheduling guidelines in patient interaction.

12.

Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient.

13.

Basic knowledge of programs/insurance & access/eligibility guidelines and applications

14.

Send messages to members of the care teams as necessary

15.

Record cancellations and re-schedules and document appropriately in the electronic health system.

16.

Captures and updates patient demographics and insurance information

17.

Treats all patients telephoning the CommuniCare+OLE’s scheduling system with dignity and respect while maintaining privacy and confidentiality all times

18.

Document all appropriate information in electronic health record system

19.

Prompt follow-up of telephone encounters/recalls/appointment request.

20.

Performs other duties as assigned.

Quick Apply

Refine Your Search

call center representative jobs in napa, ca

Call Center Representative I - Napa County

Member Service Center Representative (Call Center)

Member Service Center Representative

Contact Center Representative

Bilingual Business Development Representative

Client Experience Representative - Home Services

Service BDC Representative

Customer Service Agent Tier 2

Client Care Representative/Dispatcher

Customer Service Representitive

Desktop Support Engineer I (On-Site)

Computer Support Specialist

Customer Service Representative - EMS Experience - Remote

Remote Home Health Sales Agent

Remote First Shift Bilingual Contact Center Representative – Full Time & Part Time

Bilingual Insurance A/R Call Center Representative - Spanish/English (REMOTE)

Bilingual Customer Service Representative (Remote)

Licensed Medicare Agent - Dedicated

Senior Inside Sales Representative

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