Top 78 Client experience representative home services Jobs in Napa, Ca

Client Experience Representative - Home Services
Electrify My Home —Fairfield, CA
- $50,000 - $75,000 a year
- Mid-level
- Electrical experience
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
19h
Preschool Center Director
Child Start Inc. —Napa, CA
- $5,677.30 a month
- Full-time
- Spanish
- CPR Certification
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
Regional Speech Language Pathologist (SLP)
Spectrum Center Schools and Programs —Solano County, CA
- $110,000 - $125,000 a year
- Full-time
- Background check
- School experience
- Writing skills
- Wellness program
- Mileage reimbursement
Quick Apply
Sales Representative
CrossCheck, Inc. —Petaluma, CA
- $20 an hour
- Full-time
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
Quick Apply
Project Assessor - CA
Bureau Veritas —California
- 8 hour shift
- Clean driving record
- Customer service
- Ability to walk for extended periods
6h
Key Accounts Executive
MSC —Novato, CA
- $43,680 - $68,640 a year
- Full-time
- Basic math
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Resident Services Coordinator
Asset Living —Richmond, CA
- $19.18 an hour
- Overtime
- OSHA
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
7d
Access Representative I - Napa
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- CPR Certification
- BLS Certification
- 403(b) matching
- Health savings account
Quick Apply
Customer Service Representative
Fiesta Auto Insurance —Napa, CA
- $50,000 - $75,000 a year
- 8 hour shift
- Spanish
- High school diploma or GED
- US work authorization
- Paid training
- Paid holidays
Quick Apply
Authorization Specialist/ UM Trainer
Partnership HealthPlan of California —Fairfield, CA
- $36.00 - $45.01 an hour
- Mid-level
- Office
- Driver's License
Server/Dining Room AM
Napa LW —Napa, CA
- $16.90 - $17.00 an hour
- Part-time
- Hotel
- Restaurant
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
12d
Client Care Representative/Dispatcher
Benjamin Franklin Plumbing of Bay Area, CA —Novato, CA
- $25 - $27 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Hospital Based Patient Advocate
Elevate Patient Financial Solutions —Vallejo, CA
- $25.00 - $27.50 an hour
- Full-time
- Microsoft Outlook
- Hospital
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
8d
Insurance Representative
Redwood Credit Union —Napa, CA
- $30 - $40 an hour
- Full-time
- Computer literacy
- Writing skills
- Research
- Paid holidays
- Health insurance
Quick Apply
Caseworker
Alternative Family Services —Vallejo, CA
- $70,304 - $74,304 a year
- Weekends as needed
- LMFT
- Clean driving record
- Licensed Clinical Social Worker
- Mileage reimbursement
- Paid holidays
Quick Apply
11d
Events Manager
Moët Hennessy Wine Estates —Saint Helena, CA
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Children
- Travel
1d
Home Care Marketing & Business Rep
Always Best Care Senior Services- Napa Solano —Vacaville, CA
- $60,000 - $150,000 a year
- Full-time
- HIPAA
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Housekeeping Supervisor
Archer —Napa, CA
- $23 - $24 an hour
- Full-time
- Inventory management
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
(Hybrid) Associate Customer Service Representative
Defensive Insurance Services —Novato, CA
- $41,600 - $50,000 a year
- Full-time
- Hybrid work
- Customer service
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
14d
Behavioral Health Specialist II
Turning Point Community Programs —Fairfield, CA
- $25 - $27 an hour
- On call
- Skilled nursing facility
- Mid-level
- High school diploma or GED
Quick Apply

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Client Experience Representative - Home Services

Electrify My Home -
Fairfield, CA

Quick Apply

Job Details

$50,000 - $75,000 a year
19 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Referral program

Qualifications

Phone communication

Full Job Description

Do you love being the person who keeps everything running smoothly? Are you energized by talking with people, solving problems, staying organized, and making sure nothing falls through the cracks? Do you naturally take ownership instead of waiting to be told what to do? If so, you might be exactly who we're looking for.

Electrify My Home is a rapidly growing, family-owned company helping homeowners throughout Northern California transition to cleaner, healthier, and more energy-efficient homes through heat pump HVAC systems, heat pump water heaters, electrical upgrades, battery storage, and whole-home electrification.

As the Client Experience Representative, you'll be the operational hub connecting our customers, sales team, and field technicians. Your mission is simple: Keep our technicians productive, our customers informed, and every project moving forward.

This is not a receptionist or administrative position. This is a fast-paced role for someone who enjoys taking ownership, communicating with people, solving problems, and driving results. A successful person in this role doesn't wait for work—they create momentum. They proactively contact new leads, fill schedule gaps before they become a problem, keep our CRM accurate, and make sure every customer reaches the finish line—from the first phone call through installation, inspections, permit closure, and beyond.

If you enjoy wearing multiple hats, thrive under pressure, and take pride in doing things the right way, we'd love to meet you.

This position offers excellent earning potential through our performance-based spiff program, rewarding individuals who consistently contribute to company growth.

Compensation:

$50,000 - $75,000 yearly

Responsibilities:

Customer Communication & Lead Follow-Up

Serve as the first point of contact for prospective and existing customers, delivering an exceptional customer experience by phone, email, and text.
Contact new leads promptly, consistently, and professionally with the goal of scheduling as many consultations as possible.
Confidently overcome objections, ask for the appointment, and continue following up until the customer either schedules or clearly declines.
Build lasting customer relationships through proactive, professional communication.

Scheduling & Dispatch

Keep technician schedules full by proactively identifying scheduling opportunities and minimizing downtime.
Schedule sales consultations, service appointments, maintenance visits, and installations.
Coordinate schedule changes with customers and field staff while balancing priorities and emergencies.
Rearrange schedules as needed to maximize technician productivity and customer satisfaction.
Maintain a ready list of customers who can fill last-minute openings.

Customer Success

Take ownership of every customer after they enter our pipeline by ensuring they successfully reach the finish line, including:

Installation completion
Punch list and go-back coordination
HERS and ECC appointments
Permit closure
Customer communication throughout the process
Maintenance agreement opportunities

Our goal is simple: No customer falls through the cracks.

CRM Ownership

Document every customer interaction accurately and promptly.
Maintain complete and accurate customer records.
Ensure opportunity stages and required fields remain current.
Keep the CRM organized so every team member can immediately understand the status of every customer.

Continuous Improvement

Identify opportunities to improve office efficiency.
Recommend process improvements and automations that eliminate repetitive manual work.
Raise concerns or barriers early instead of allowing problems to grow.

Work closely with sales, operations, and field staff to continuously improve the customer experience.

Qualifications:

Friendly, outgoing personality with exceptional phone and communication skills.
Self-motivated and able to work independently without constant supervision.
Highly organized with outstanding attention to detail.
Able to prioritize multiple competing demands in a fast-paced environment.

Calm, positive, and professional during stressful situations.
Results-driven and motivated by achieving measurable goals.
Proactive, resourceful, and always looking for ways to improve.
A team player who communicates early when they encounter challenges instead of letting problems linger.
Someone who takes genuine pride in their work and follows through on commitments.

Preferred qualifications include:

Previous experience in customer service, dispatching, scheduling, inside sales, or a call center environment.
Experience in HVAC, plumbing, electrical, construction, home services, or a related industry.
Experience using CRM or field service management software.
Proficiency with Microsoft Office and other computer-based business systems.

This role may not be a good fit if you prefer waiting for direction, dislike talking on the phone, struggle with changing priorities, or are simply looking for a job where you can clock in and clock out.

About Company

Electrify My Home is a mission-driven company focused on helping homeowners transition away from gas and toward efficient electric solutions, including high-performance HVAC systems and heat pump water heaters. Our goal is to electrify 100,000 homes by 2035. We are a Department of Energy-recognized training provider and partner with leading California electrification programs and utilities.

We specialize in high-quality, design-focused installations and are growing rapidly, creating exciting opportunities for our team.

Benefits:

Specified promotion and pay increase track
Medical (including 100% coverage option)
401(k)
Dental/Health/Vision insurance
Professional development opportunities
Referral program
Retirement plan
Dynamic Workplace
Spiff and performance bonuses

https://www.electrifymyhome.com/

Quick Apply

Refine Your Search

client experience representative home services jobs in napa, ca

Client Experience Representative - Home Services

Preschool Center Director

Regional Speech Language Pathologist (SLP)

Sales Representative

Project Assessor - CA

Key Accounts Executive

Resident Services Coordinator

Access Representative I - Napa

Customer Service Representative

Authorization Specialist/ UM Trainer

Server/Dining Room AM

Client Care Representative/Dispatcher

Hospital Based Patient Advocate

Insurance Representative

Caseworker

Events Manager

Home Care Marketing & Business Rep

Housekeeping Supervisor

(Hybrid) Associate Customer Service Representative

Behavioral Health Specialist II

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