Top 243 Digital experience manager Jobs in Napa, Ca

Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Resident Services Coordinator (Rohlffs Manor II and III - 1214, 1215)
EAH INC. —Napa, CA
- Online Application
- Background check
- 18 years or older
- Mid-level
- Wellness program
- 403(b) matching
Quick Apply
3d
Marketing Manager
Confidential —Saint Helena, CA
- $75,000 - $100,000 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
12d
Digital Experience Manager
Redwood Credit Union —Napa, CA
- $153,568 - $202,328 a year
- Weekends as needed
- Office
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Marketing & Communications Manager
Hanna Center —Sonoma, CA
- $100,000 - $120,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Marketing
Quick Apply
Director of Brand Marketing
TMR Operations, LLC —Napa, CA
- $130,000 - $165,000 a year
- Full-time
- Hotel
- Organizational skills
- Senior level
11d
Business Development & Community Outreach Manager
Prestige In Home Care —Petaluma, CA
- $65,000 a year
- Weekends as needed
- Bilingual
- Background check
- Google Workspace
- 401(k)
- Flexible schedule
Quick Apply
6d
Acrylic Bath Installer
Rose Remodeling —Concord, CA
- $30 - $40 an hour
- Full-time
- Carpentry
- Background check
- Construction site
- Paid training
- Health savings account
Quick Apply
Branch Manager 4 - Novato, CA
U.S. Bank National Association —Novato, CA
- $104,550 - $135,300 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
4d
Independent Living and Education Specialist
Integrated Community Services —San Rafael, CA
- $20.00 - $23.50 an hour
- Part-time
- Background check
- Computer literacy
- Conflict management
- Paid training
- Mileage reimbursement
Quick Apply
Home Care Community Liaison & Marketer
HOME MATTERS CAREGIVING Napa —Napa, CA
- $65,000 - $78,000 a year
- Full-time
- Background check
- Skilled nursing facility
- Hospital
Quick Apply
Cognitive Assessment Psychologist
Attentive Cognitive Mental Health —California
- $100,000 - $140,000 a year
- Choose your own hours
- Background check
- HIPAA
- Residential
- Continuing education credits
- Health insurance
Quick Apply
Construction Superintendent
Streamline Search Ltd —California
- $80,000 - $100,000 a year
- Contract
- Construction site
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
Underground Utility Foreman
TAK Broadband —Fairfield, CA
- $32 - $35 an hour
- Full-time
- Background check
- CPR Certification
- Construction site
- Health insurance
- Dental insurance
Quick Apply
IT Operations & User Support Specialist
Precise Behavioral INC. —California
- From $55,000 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Manager, Fiscal Services
CSU Chancellor's Office —California
- $110,000 - $125,000 a year
- Hybrid work
- Background check
- 3 years
- Finance
- Commuter assistance
- Health insurance
9d
Distribution Engineering Supervisor
Leidos —California
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Engineering
- Flexible schedule
8d
Distribution Engineering Supervisor
Leidos —California
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Engineering
- Flexible schedule
8d
Distribution Engineering Supervisor
Leidos —California
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Engineering
- Flexible schedule
8d
Lead Electrical Systems Engineer
Leidos —California
- $131,300 - $237,350 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Team management
3d

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digital experience manager jobs near napa, ca

Customer Experience Executive

Vinfolio -
Napa, CA

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

CRM software
Customer service
Microsoft Office
Attention to detail
SAP ERP

Full Job Description

Who we are
Vinfolio, part of the FINE+RARE Group, is redefining the fine wine and spirits industry through a technology-driven, data-rich marketplace. As the Group's U.S. Operation, Vinfolio leads our presence in the United States.

Our proprietary platform seamlessly integrates e-commerce, portfolio management, and logistics, creating a sophisticated digital ecosystem that enhances customer engagement, optimizes inventory liquidity, and streamlines transactions.

With operations spanning the US, UK, Asia, and Europe, we continuously evolve our platform to drive automation, scalability, and omnichannel accessibility. Our strategic acquisitions and marketplace innovations have strengthened our position as the premier destination for fine wine and spirits collectors worldwide, ensuring seamless access to the world’s rarest and most sought-after bottles.

At the heart of the FINE+RARE Group is a network of deep relationships with the world’s leading collectors, producers, merchants, and négociants built over decades of trust, expertise, and market insight. As one of the largest fine wine and spirits asset managers globally, we oversee over $750 million in client assets, providing data-led portfolio strategies, liquidity solutions, and market access tailored to the evolving needs of high-value collectors and investors.

About the Role
We’re looking for a Customer Experience Executive to deliver exceptional service across the full customer journey from onboarding and order confirmation through logistics and delivery. You’ll be the frontline point of contact for our clients, managing inquiries and resolving issues while coordinating closely with internal teams across our global business.

This role is ideal for someone who enjoys problem-solving, working with systems, and being the connector between customers and internal teams, all while keeping communication clear, organized, and customer-focused.

This role is based onsite at our Napa, CA office.

How You'll work

HubSpot is our primary tool: All customer inquiries are managed through HubSpot Tickets, which act as the central source of truth for communication, progress, and resolution.
Email + phone support: You’ll respond to customer emails directly from HubSpot (so everything is logged automatically) and handle inbound calls using Aircall. Training will be provided for call handling and systems.
Clear ownership, not busywork: You’ll update ticket status and add internal notes and work cross-functionally with Warehouse, Logistics, Finance, or Engineering teams.
Supported by SOPs: Common scenarios (such as missing stock or delivery delays) have documented processes to help you resolve issues consistently and efficiently.

Key Responsibilities

Manage customer interactions at key touchpoints, including onboarding, order confirmation, logistics, and delivery for clients across the US, UK, Asia, and Europe.
Own and manage customer tickets inHubSpot, ensuring timely responses, accurate documentation, and clear status updates.
Handle inbound customer calls via Aircall, providing professional and confident phone support (training provided).
Proactively coordinate with internal teams (Warehouse, Logistics, Finance, Engineering) to resolve customer issues and keep clients informed in a timely manner.
Ensure all customer queries, complaints, and service issues (e.g., unavailable stock, delivery delays) are handled accurately, professionally, and within performance targets.
Raise invoices for customer deliveries and process related requests.
Identify recurring issues or service breakdowns and flag opportunities to improve processes and the customer experience.
Support the ongoing improvement and stabilization of our technology stack, including HubSpot, SAP (ERP), and Catalogue systems.

What we are Looking For

Experience in a customer-facing role, ideally supporting customers via email and/or phone.
Comfortable using CRM systems - HubSpot experience is a strong plus.
Confident communicator with strong attention to detail and follow-through.
Organized and able to manage multiple tickets and priorities in a fast-paced environment.
Curious, proactive, and solutions-oriented when resolving customer and internal issues.
Comfortable working cross-functionally and following structured processes.
Experience with ERP systems (such as SAP), logistics, or order processing is a plus but not required.
Knowledge of wines and spirits is an advantage but not essential.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Location:

Napa, CA 94558 (Preferred)

Ability to Commute:

Napa, CA 94558 (Required)

Work Location: In person

Quick Apply

Refine Your Search

digital experience manager jobs in napa, ca

Customer Experience Executive

Resident Services Coordinator (Rohlffs Manor II and III - 1214, 1215)

Marketing Manager

Digital Experience Manager

Marketing & Communications Manager

Director of Brand Marketing

Business Development & Community Outreach Manager

Acrylic Bath Installer

Branch Manager 4 - Novato, CA

Independent Living and Education Specialist

Home Care Community Liaison & Marketer

Cognitive Assessment Psychologist

Construction Superintendent

Underground Utility Foreman

IT Operations & User Support Specialist

Senior Manager, Fiscal Services

Distribution Engineering Supervisor

Distribution Engineering Supervisor

Distribution Engineering Supervisor

Lead Electrical Systems Engineer

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