As the Bell Person at Kenwood Inn and Spa, you will be the first point of contact for our guests. The Bell Person will be outgoing, personable, caring, and attentive - eager to go above and beyond to impress our guests and ensure they are well taken care of. You will be responsible for giving each guest a tour of the grounds and showing them to their room, carrying baggage, delivering requested items to rooms, and fulfilling and delivering food and beverage orders. The Bell Person must be articulate and able communicate well with guests and other departments.
You’ll be the face that warmly greets them, helps them plan an amazing getaway, answers questions, resolves issues, and ultimately plays a critical role in making their stay enjoyable.
WHEN WE NEED YOU
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9am-5:30pm Saturday and Sunday
WHAT YOU’LL DO (Other duties may be assigned.)
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Is friendly and professional with guests and fellow team members at all times.
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Has a positive attitude and is graceful and level headed at all times, even during stressful and/or busy periods.
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Seeks out opportunities to wow guests, going above and beyond.
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Greets guests of the inn with eye contact, a sincere smile and a personal greeting.
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Reads chatbook and notes upon arrival and is fully aware of all that is required during shift.
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Regularly checks all common and storage areas and maintains them in a clean and orderly condition.
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Maintains the beverage bar by making fresh coffee, boiling water, and refilling items on an as-needed basis.
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When walking around property, picks up trash, restocks supplies and tidies at all times.
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Gives a complete tour of the hotel’s grounds, including pool, warming pool, wine bar, and breakfast room; informs guests of breakfast and wine hour times.
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Explains how to use features of the guestroom.
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Prepares food and beverage orders in the kitchen and plates/presents them according to guidelines. Delivers food and beverage to guestrooms or common areas.
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Follows the checklist step by step and thoroughly completes all responsibilities every shift.
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Brings any substandard conditions, including potential safety hazards to the attention of the Manager or Front Desk Person.
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Turns in all lost and found articles to the Front Office.
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Must be flexible in scheduling and able to effectively communicate with Manager, Assistant Manager, co-workers and guests and helps to create a positive teamwork environment.
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Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards and observes common sense rules of safety in all on-the-job activities.
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Conducts self in a manner reflecting credit on Four Sisters Inns and encourages others to do the same.
PERKS OF THE JOB
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Paid sick leave
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Yearly free night at select hotels in the Four Sisters collection
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Discounted Team Member Rate for you plus a Friends and Family rate
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Opportunities to learn and grow: we offer certifications and training to help you grow and develop your hospitality career
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Tax-saving 401K Retirement Plan
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Opportunity to thrive and grow in an employee-centric work environment
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Being part of a beautiful and prestigious hotel collection in California
WHAT YOU BRING TO THE TEAM
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A positive, can-do attitude and a high degree of professionalism
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A desire to provide excellent guest service and assistance to the team
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A joy for interacting with guests and fellow team members, and helping them to have the best experience possible
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Teamwork mindset: Willingness to jump in wherever and whenever needed to lend a hand to a fellow team member for the greater good of the guest experience
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A strong work ethic
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Knowledge of and enthusiasm for travel and the local area (including restaurants, wineries, shops, activities, etc)
- The ability to thrive in, adapt, pivot, and embrace a workplace environment that evolves and changes dailyThe ability to remain calm and show grace, even during stressful situations
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The desire to go above and beyond to help guests and team members
QUALIFICATION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Must work some weekends and company recognized holidays.
Must have reliable transportation, valid driver's license and auto insurance
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); 6 months of related experience and/or training
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with management and other employees of Four Sisters Inns.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense to various issues that arise on a regular basis.
OTHER SKILLS AND ABILITIES
Common sense approach and problem-solving and shared core values with Four Sisters Inns
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl, climb ladders and stairs. The employee is occasionally required to sit and climb or balance.
The employee must frequently lift and/or move up to 100 or more pounds.
WORK ENVIRONMENT
While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to the risk of electrical shock.
The noise level in the work environment is usually moderate.
FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER
We enthusiastically accept our responsibility to make employment decisions without regard to race, (including, but not limited to, hair texture and protective hairstyles including but not limited to, such hairstyles as braids, locks, and twists), religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression or transgender status, the genetic information of an employee or employee’s family member, national origin (including an individual's use of a driver's license issued without satisfactory proof of presence in the U.S. but otherwise meeting criteria set forth under California law (otherwise referred to as "AB 60 licenses"), religion, marital status, medical condition, disability, military service or veteran status, perceived or actual pregnancy, childbirth, breastfeeding or related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
