Top 2464 Client services Jobs in Napa Ca

Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Leasing Consultant
Sares-Regis Group —Napa, CA
- $20 - $22 an hour
- Online Application
- CRM software
- Sales
- Customer service
- Health savings account
- Health insurance
Quick Apply
7d
California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)
Blais & Associates —California
- From $25 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- 401(k)
- 401(k) matching
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PM Supervisor - Front Desk Agent
Napa River Inn —Napa, CA
- $21 - $23 an hour
- Full-time
- Mid-level
- Supervising experience
- Accounting
- Free parking
- Health insurance
Quick Apply
3d
Caregivers
Hired Hands Homecare —Napa, CA
- $22 - $24 an hour
- Overtime
- Current TB test
- Adults
- Mid-level
- Health insurance
- 401(k)
Client Services Assistant - Clinical
North Bay Regional Center —Napa, CA
- $48,444 - $53,412 a year
- Full-time
- Hybrid work
- Microsoft Word
- Basic math
- Office
- Paid holidays
- Health insurance
1d
Clerk
Partnership HealthPlan of California —Fairfield, CA
- $25.87 - $30.40 an hour
- Full-time
- Word processing
- Office
- High school diploma or GED
Spa Concierge
Napa Spa —Napa, CA
- $22 - $24 an hour
- Part-time
- Google Workspace
- 11+ years
- English
- Paid holidays
- Disability insurance
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Community Manager
Asset Living —Napa, CA
- $37 - $42 an hour
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
13d
MALE Home Care Aide NEEDED For Elderly Male in Sonoma, CA
Care Planning Institute, Inc —Sonoma, CA
- $27 an hour
- Part-time
- Background check
- Current TB test
- Home Health
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Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Executive Assistant
Hawkins Parnell & Young, LLP —Napa, CA
- $42 - $49 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Profit sharing
- Disability insurance
Quick Apply
Outreach & Engagement Specialist
Institute on Aging —Napa, CA
- $32 - $34 an hour
- Full-time
- Spanish
- Experience working with individuals with disabilities
- English
Claims Customer Service Representative I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
Administrative Assistant
Bishop Keller Inc —Napa, CA
- $25 - $35 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick Apply
6d
Home Care Aide Needed for Elderly Male at Lake Berryessa, CA
Care Planning Institute, Inc —Napa, CA
- $30 an hour
- Part-time
- Background check
- Current TB test
- Home Health
Quick Apply
Access Representative I - Napa
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- CPR Certification
- BLS Certification
- 403(b) matching
- Health savings account
Quick Apply
Customer Service Representative
Skyservice Business Aviation —Napa, CA
- Overtime
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Client Care Specialist (temporary)
Gateway Services Inc —Napa, CA
- $22 an hour
- Temporary
- Office
- Entry level
- Paid training
- Wellness program
Quick Apply
5d
Client Relations Coordinator
Benchmark Wine Group —Napa, CA
- $20 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Quick Apply
6h

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client services jobs near napa ca

Customer Experience Executive

Vinfolio -
Napa, CA

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

CRM software
Customer service
Microsoft Office
Attention to detail
SAP ERP

Full Job Description

Who we are
Vinfolio, part of the FINE+RARE Group, is redefining the fine wine and spirits industry through a technology-driven, data-rich marketplace. As the Group's U.S. Operation, Vinfolio leads our presence in the United States.

Our proprietary platform seamlessly integrates e-commerce, portfolio management, and logistics, creating a sophisticated digital ecosystem that enhances customer engagement, optimizes inventory liquidity, and streamlines transactions.

With operations spanning the US, UK, Asia, and Europe, we continuously evolve our platform to drive automation, scalability, and omnichannel accessibility. Our strategic acquisitions and marketplace innovations have strengthened our position as the premier destination for fine wine and spirits collectors worldwide, ensuring seamless access to the world’s rarest and most sought-after bottles.

At the heart of the FINE+RARE Group is a network of deep relationships with the world’s leading collectors, producers, merchants, and négociants built over decades of trust, expertise, and market insight. As one of the largest fine wine and spirits asset managers globally, we oversee over $750 million in client assets, providing data-led portfolio strategies, liquidity solutions, and market access tailored to the evolving needs of high-value collectors and investors.

About the Role
We’re looking for a Customer Experience Executive to deliver exceptional service across the full customer journey from onboarding and order confirmation through logistics and delivery. You’ll be the frontline point of contact for our clients, managing inquiries and resolving issues while coordinating closely with internal teams across our global business.

This role is ideal for someone who enjoys problem-solving, working with systems, and being the connector between customers and internal teams, all while keeping communication clear, organized, and customer-focused.

This role is based onsite at our Napa, CA office.

How You'll work

HubSpot is our primary tool: All customer inquiries are managed through HubSpot Tickets, which act as the central source of truth for communication, progress, and resolution.
Email + phone support: You’ll respond to customer emails directly from HubSpot (so everything is logged automatically) and handle inbound calls using Aircall. Training will be provided for call handling and systems.
Clear ownership, not busywork: You’ll update ticket status and add internal notes and work cross-functionally with Warehouse, Logistics, Finance, or Engineering teams.
Supported by SOPs: Common scenarios (such as missing stock or delivery delays) have documented processes to help you resolve issues consistently and efficiently.

Key Responsibilities

Manage customer interactions at key touchpoints, including onboarding, order confirmation, logistics, and delivery for clients across the US, UK, Asia, and Europe.
Own and manage customer tickets inHubSpot, ensuring timely responses, accurate documentation, and clear status updates.
Handle inbound customer calls via Aircall, providing professional and confident phone support (training provided).
Proactively coordinate with internal teams (Warehouse, Logistics, Finance, Engineering) to resolve customer issues and keep clients informed in a timely manner.
Ensure all customer queries, complaints, and service issues (e.g., unavailable stock, delivery delays) are handled accurately, professionally, and within performance targets.
Raise invoices for customer deliveries and process related requests.
Identify recurring issues or service breakdowns and flag opportunities to improve processes and the customer experience.
Support the ongoing improvement and stabilization of our technology stack, including HubSpot, SAP (ERP), and Catalogue systems.

What we are Looking For

Experience in a customer-facing role, ideally supporting customers via email and/or phone.
Comfortable using CRM systems - HubSpot experience is a strong plus.
Confident communicator with strong attention to detail and follow-through.
Organized and able to manage multiple tickets and priorities in a fast-paced environment.
Curious, proactive, and solutions-oriented when resolving customer and internal issues.
Comfortable working cross-functionally and following structured processes.
Experience with ERP systems (such as SAP), logistics, or order processing is a plus but not required.
Knowledge of wines and spirits is an advantage but not essential.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Location:

Napa, CA 94558 (Preferred)

Ability to Commute:

Napa, CA 94558 (Required)

Work Location: In person

Quick Apply

Refine Your Search

client services jobs in napa ca

Customer Experience Executive

Leasing Consultant

California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)

PM Supervisor - Front Desk Agent

Caregivers

Client Services Assistant - Clinical

Clerk

Spa Concierge

Community Manager

MALE Home Care Aide NEEDED For Elderly Male in Sonoma, CA

Customer Service Representative, CC

Executive Assistant

Outreach & Engagement Specialist

Claims Customer Service Representative I

Administrative Assistant

Home Care Aide Needed for Elderly Male at Lake Berryessa, CA

Access Representative I - Napa

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Client Care Specialist (temporary)

Client Relations Coordinator

I want to receive the latest job alert for client services in napa ca

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