Top 12 Call center supervisor Jobs in Naperville Il

Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Disability insurance
Supervisor, Contact Center - Sales
Oncourse Home Solutions —Naperville, IL
- $61,030 - $92,500 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Dispatch Supervisor
DRF Water Heating Solutions —Plainfield, IL
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Supervisor, Operations (Customer Care)
Central States Funds —Chicago, IL
- $74,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Quality control
- Health insurance
- Dental insurance
8d
Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Outbound Warehouse Manager
US Foods, Inc. —Aurora, IL
- $65,000 - $105,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Customer Service Manager
NVENIA —Wood Dale, IL
- $114,625 - $141,075 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
ATE - Remote Center Manager
Automotive Technology Experts —Westmont, IL
- $100,000 - $125,000 a year
- Full-time
- Clean driving record
- Ability to lift 50 pounds
- Driver's License
- Opportunities for advancement
Quick Apply
Customer Care Manager
Home Comfort —Des Plaines, IL
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
- AD&D insurance
- Paid holidays
Quick Apply
Manager, Inbound Sales Development
PAYLOCITY CORPORATION —Schaumburg, IL
- $85,000 - $95,900 a year
- Full-time
- Marketing
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Senior Manager - CRM & Contact Center Engineering
Oncourse Home Solutions —Naperville, IL
- $145,920 - $218,880 a year
- Monday to Friday
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
Service Manager
TR MILLER HEATING AND COOLING —Tinley Park, IL
- $80,000 - $90,000 a year
- Monday to Friday
- Background check
- Clean driving record
- Management
- Paid holidays
- Disability insurance
Quick Apply
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call center supervisor jobs near naperville il

Call Center Supervisor

UChicago Medicine AdventHealth Hinsdale -
Hinsdale, IL

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Job Details

Full-time
$48,495.33 - $90,192.84 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
403(b)
Benefits from day one
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

120 N OAK ST

City:

HINSDALE

State:

Illinois

Postal Code:

60521

Job Description:

- Need to live within the Chicagoland or NW Indiana area.5 weeks of onsite training and then Remote. Must have call center experience.
Schedule: Monday – Friday 9:30am-6pm and rotate Saturdays 8am-12pm

Resolves direct consumer interactions during high-volume times.
Oversees and performs administrative duties for the daily and ongoing function of assigned areas.
Monitors and reports on service performance, including volumes, wait times, abandonment rates, and other core productivity and performance measures.
Utilizes proper escalations when issues arise and sees them through to resolution.
Provides coaching to ensure team members are equipped with the tools and training needed to meet proper standards.
Audits performance and provides education to frontline staff to maintain or exceed accuracy standards.
Presents regular written and verbal direction to employees to ensure they are well-informed of their tasks.
Serves as a single point of contact for initial communications with other CxC functions.
Ensures appropriate interactions with team members and other key partners are appropriately documented, addressed, and communicated.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Ability to articulate the mission of AH and the CxC
Responsive to ever-changing healthcare landscape
Proficient in time management with superior prioritization skills
Self-motivator, quick thinker, proactive, and detail- and results-oriented
Demonstrated interpersonal, customer relations, and communication skills with the ability to use discretion when discussing confidential personnel or consumer-related issues
Demonstrated ability in successfully collaborating with multiple departments
Strong problem-solving skills, with the ability to handle complex scenarios
Effective at leading by example
Strong organizational and coordination skills
Ability to communicate professionally while maintaining confidence, confidentiality, integrity, and objectivity
Demonstration of regular, consistent and punctual attendance
Effective communicator in English, both orally and in writing
Proficiency in Microsoft Suite programs and Microsoft Office program (Excel, Word, Outlook, etc.)
Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
Good medical knowledge
Certified, Registered, or Licensed clinician
Knowledge of Clinical Workflow for timely patient care
Knowledge of administration of medication and treatments as prescribed or authorized by licensure
Practical knowledge and experience in working with call center software systems with the ability to direct workflow to optimize operations
Knowledge of KPI’s and Call Center best practices
Experience in budgetary finance and accounting skills with regards to call center management and operations
Ability to work with internal and external partners to improve patient care coordination

Education:

High School Grad or Equiv [Required]
Associate [Preferred]

Field of Study:

in Healthcare Administration, Business or a related field

Work Experience:

3+ years related experience [Required]
1+ experience working as a supervisor , team lead, or analyst in a customer service environment in rapidly shifting procedures and processes [Preferred]

Licenses and Certifications:

Certified Medical Interpreter (CMI) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$48,495.33 - $90,192.84

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Apply Now

Refine Your Search

call center supervisor jobs in naperville il

Call Center Supervisor

Supervisor, Contact Center - Sales

Dispatch Supervisor

Supervisor, Operations (Customer Care)

Contact Center Sales Manager

Outbound Warehouse Manager

Customer Service Manager

ATE - Remote Center Manager

Customer Care Manager

Manager, Inbound Sales Development

Senior Manager - CRM & Contact Center Engineering

Service Manager

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