Top 6 Senior network engineer Jobs in Naples, Fl

Sr WebEx Contact Center Engineer
Lee Health —Fort Myers, FL
- $50.37 - $65.48 an hour
- Full-time
- Remote
- 5 years
- Organizational skills
- Training & development
Senior Network Engineer
viLogics —Naples, FL
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Customer service
Quick Apply
Senior IAM Engineer: Identity Governance
Jack Henry & Associates —United States
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
12d

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senior network engineer jobs near naples, fl

Sr WebEx Contact Center Engineer

Lee Health -
Fort Myers, FL

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Job Details

Full-time
$50.37 - $65.48 an hour

Qualifications

Cisco Unified Communications
Call center experience
Operational management
Communication platforms
Voice over internet protocol (VoIP) configuration
Video conferencing systems operation

Full Job Description

Location: Remote - FL

Department:IS Information Technology Svcs

Work Type:Full Time

Shift:Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$50.37 - $65.48 / hour

Position Overview:

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.

Key Responsibilities:

WebEx Contact Center Management:

Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.
Configure and maintain contact center features including call routing, reporting, and system integrations.
Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.
Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.

Cisco Unified Communications Manager (CUCM):

Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.
Ensure high availability and reliable functionality of CUCM services.
Collaborate with network and IT teams to integrate CUCM with other business systems and applications.
Perform routine operational and maintenance activities within Cisco Unified Communications Manager.

Documentation and Reporting:

Maintain detailed documentation of system configurations, changes, and incident resolutions.
Generate regular reports to monitor system performance and identify improvement opportunities.
Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.

Technical Support:

Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.
Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.

Qualifications:

5+ years of experience managing day-to-day operations of WebEx Contact Center.
Strong working knowledge of Cisco Unified Communications Manager (CUCM).
Hands-on experience configuring and troubleshooting contact center call routing and reporting.
Familiarity with telephony and VoIP technologies.
Excellent problem-solving, communication, and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong organizational skills with a high attention to detail.

Apply Now

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senior network engineer jobs in naples, fl

Sr WebEx Contact Center Engineer

Senior Network Engineer

Senior IAM Engineer: Identity Governance