Top 11 Reservations coordinator Jobs in Naples, Fl

Reservations Coordinator
Naples Zoo Inc —Naples, FL
- Full-time
- Bilingual
- Background check
- 18 years or older
- Paid holidays
- Health insurance
Quick Apply
4d
Events Coordinator, Activities
Fiddlers Creek Management Co —Naples, FL
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
Hotel Event Coordinator - Doubletree
Guest Services, Inc. —Naples, FL
- $50,000 a year
- Full-time
- Mid-level
- Office
- Hotel
Front of House Operations/Event Coordinator
Backwater Jacks Bar and Restaurant —Bonita Springs, FL
- $40,000 - $60,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Visitor Experience
The Conservancy of Southwest Florida —Naples, FL
- $90,000 - $110,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- Writing skills
2d
Guest Services Coordinator
Sun, Inc. —Fort Myers Beach, FL
- $17.00 - $17.50 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid jury duty
- Paid parental leave
Golf Shop Attendant
Vanderbilt Country Club —Naples, FL
- $15 - $17 an hour
- Part-time
- Inventory management
- Computer literacy
- High school diploma or GED
Quick Apply
Tennis Clerk - North Campus
YMCA OF COLLIER COUNTY INC —Naples, FL
- Part-time
- Background check
- Sales
- Computer literacy
Quick Apply
Group Fitness Instructor
Arthrex —Naples, FL
- CPR Certification
- Inventory management
- Word processing
- Paid parental leave
- Health insurance

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Events Coordinator, Activities
Fiddlers Creek Management Co —Naples, FL
Provide Notary services to members/guests if licensed. This position serves in a support function to the Events Manager by assisting in planning, promoting and…
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Meeting and Event Coordinator II
Arthrex —Naples, FL
Reporting on corporate lab initiatives with Health Care Professionals and/or organizations in compliance with the Federal Physician Payment Sunshine Provisions…

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Reservations Coordinator

Naples Zoo Inc -
Naples, FL

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Employee discount
403(b)
Life insurance
Referral program

Qualifications

Visitor query response
Outdoor work experience
Writing skills
Processing cash transactions
Process improvement
Answering guest questions
High school diploma or GED
Driver's License
Customer engagement
Data-driven problem-solving
Productivity software

Full Job Description

Position Summary:

The Reservations Coordinator plays a vital role in managing all aspects of zoo program reservations while also serving as a key contributor to the guest services team. This position requires a detail-oriented, independent professional who is equally comfortable handling daily reservations and guest communications.

The ideal candidate thrives in a collaborative environment, and seeks to take ownership of processes, elevate the department’s work, and bring fresh ideas that drive the organization forward.

Essential Duties and Responsibilities:

Manage all Zoo program reservations, including guided tours, field trip experiences, toddler programs, animal encounters, and camp programs.
Manage reservation input and tracking in Gateway Ticketing Systems, Inc., while proactively reviewing processes to ensure they run on schedule; identify, document, and resolve system issues to prevent errors or delays.
Serve as the primary contact for all park reservations, CRM, email, phone and work closely with our System Support team.
Manage the phone line reservations, responding to inquiries, scheduling programs, and processing payments including check processing.
Maintain Zoo calendars in collaboration with other departments to ensure accuracy and efficiency.
Explore and develop opportunities with external partners (such as online travel agencies, hotels, tourism organizations, or other businesses) to expand ticket distribution, visibility, and revenue.
Promote bundled offerings, or guest experience enhancements that drive attendance and engagement.
Develop and prepare revenue and expense reports, attendance reports, and other financial/operational tracking as needed.
Prepare and manage survey reports, evaluations, and program data using different survey platforms.
Dive into data and reporting to identify guest behavior trends, seasonal shifts, and opportunities to improve business performance.
Collaborate closely with the Guest Services team on projects, reservations, and guest services day-to-day support.
Support organizational partnerships through effective communication and coordination.
Provide administrative support as needed.
Perform other related duties as assigned.

Qualifications and Experience:

Must have a minimum of one-year experience in customer service.
Willingness to support the organization's Vision, Mission, and Values while providing exceptional guest service

Ability to represent the organization in a positive and professional manner — intellectually, physically, and in writing
Highly motivated, energetic team player with a positive attitude
Flexible, fun, creative, responsible, dependable, and adaptable, with enthusiasm for all aspects of the role
Able to identify and define problems, collect data, establish facts, and draw valid conclusions
Able to think logically and solve problems with little or no guidance
Proven ability to interact positively with staff, guests, and volunteers while maintaining an energetic, positive attitude
Excellent organizational skills with the ability to multitask and remain flexible
Able to remain calm under pressure and in emergency situations
Able to create processes and procedures as needed
Able to respond to inquiries, requests, or complaints from guests and staff in a kind and courteous manner
Willing to work outdoors in all weather conditions
Proficiency in Microsoft Office products
Strong communication and interpersonal skills
Strong cash-handling skills
Able to work effectively as part of a team
Must adhere to uniform policy and maintain a professional appearance
Must adhere to company policies on behavior and conduct
Must consent to a comprehensive background check
Must possess a valid state driver's license
Must be at least 18 years of age
High school diploma or equivalent
Multilingual preferred

Physical requirements:

The employee must occasionally lift and/or move up to 25 pounds and stand for long periods of time. The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects, tools or controls. The employee is occasionally required to sit, walk distances, balance, stoop, bend, kneel and crouch. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.

Ability to work outside in weather conditions typical of South Florida.

SPECIAL INFORMATION

Americans with Disabilities Act (ADA) Compliance

Naples Zoo is an Equal Opportunity Employer. The ADA requires Naples Zoo to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Human Resources Office.

As an Equal Opportunity Employer, Naples Zoo is committed to creating a diverse and inclusive company culture, and our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Employment Benefits

Medical, Dental & Vision Health Coverage

Company paid Life Insurance policy of $25,000

Supplemental insurance plans available (disability, GAP, accident, critical care)

403B Retirement and Investment Opportunities

Accrued Paid Time Off

Tuition Reimbursement Program available

Holiday Premium Pay

Employee Referral Bonuses

Complimentary Zoo admission for employees and/or their families after 90 days of employment

Complimentary and discounted admissions to 75+ Florida theme parks for employee and/or their families

30% Employee Discount at Naples Zoo Gift Shop & Zoo cafes

Quick Apply

Refine Your Search

reservations coordinator jobs in naples, fl

Reservations Coordinator

Events Coordinator, Activities

Hotel Event Coordinator - Doubletree

Front of House Operations/Event Coordinator

Director of Visitor Experience

Guest Services Coordinator

Golf Shop Attendant

Tennis Clerk - North Campus

Group Fitness Instructor

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