Top 18 Customer service manager Jobs in Naples Fl

Customer Service Supervisor
ZOOM TAN INC —Naples, FL
- Full-time
- Mid-level
- Office
- Supervising experience
- Disability insurance
- Dental insurance
Quick Apply
7h
Service Manager - Naples
Bucherer USA —Naples, FL
- Merchandising
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Customer Service Supervisor
Seed to Table —Naples, FL
- Full-time
- Management
- Ability to walk for extended periods
- Mid-level
- Employee discount
Quick Apply
Assistant Customer Care Manager
Pulte Home Company, LLC —Bonita Springs, FL
- Full-time
- Construction site
- Computer literacy
- Mid-level
Lead Retail Customer Service Associate
FedEx Office —Naples, FL
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Bonita Springs, FL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Lead Customer Service Representative
Circle K —Naples, FL
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Retail Customer Service Lead
PetSmart —Estero, FL
- $14.71 - $21.97 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Experience Lead (CXL) - Estero
Fit2Run —Estero, FL
- $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
Quick Apply

Discover related jobs

Based on your search for customer service manager jobs.

Catering & Conferences Services Manager
Inn on Fifth —Naples, FL
Conducting site inspections, local sales calls and attending appropriate trade shows and client events. Minimum 2 year experience in hospitality industry sales,…
From $60,000 a year
Quick Apply
Landscape Field Operations Manager
Sunflower Landscaping —Naples, FL
Work may involve reviewing contracts to ascertain service, machine and workforce requirements; answering inquiries from potential customers regarding methods,…
$55,000 - $70,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply
Entry Level Manager
Confidential —Whitehall, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in naples fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near naples fl

Customer Service Representative jobs in Naples, FL

Service Manager jobs in Naples, FL

Customer Service Supervisor jobs in Denver, CO

Child Protective Service jobs in Georgia

Customer Service Supervisor jobs in Moline, IL

Automotive Service Advisor jobs in Houston, TX

Maintenance Supervisor jobs in Columbia, SC

Customer Service Supervisor jobs in Worcester, MA

Answering Service jobs in Remote

Remote Customer Service jobs in Brandon, FL

Customer Service Representative jobs in Killeen, TX

Customer Service Representative jobs in Los Angeles, CA

Patient Service Representative jobs in Las Vegas, NV

Customer Service Representative jobs in Charlotte, NC

Customer Service Representative jobs in Atlanta, GA

Team Truck Driver jobs in California

Customer Service Team Lead jobs in Forney, TX

Customer Service Representative jobs in El Paso, TX

Service Advisor jobs in Myrtle Beach, SC

Customer Service Team Lead jobs in Buffalo, NY

Customer Service Supervisor

ZOOM TAN INC -
Naples, FL

Quick Apply

Job Details

Full-time
7 hours ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Live chat
Optimizing workflow processes
Statistics
Knowledge management
Sales reporting
Email customer support
Texting/chatbox tools
Team supervision
Managing teams in a customer support role
Phone communication
Upselling
Sales training instructional design
Customer satisfaction tracking
Sales training
Team scheduling
Mid-level
Incident Escalation
Refund processing
Data summary reports
Financial issue resolution
Managing clients in a customer support role
Team development
Quality performance measurement
Supervising experience
Customer service training (staff training program)
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Sales coaching
Increasing sales revenue
Quality improvement

Full Job Description

Zoom Tan is currently hiring a Customer Service Representative to work in their Corporate Office in Naples, Florida!

Offering a complete benefit package (Health, Dental, Vision, Matched 401(k) Plan, and Life and Disability Insurance) for all employees working over 30 hours/week. Full Time employees also receive 3 weeks Paid Time Off (PTO) each year at hire!

We are seeking individuals that have excellent verbal communication skills and attention to detail to work at our corporate office assisting our clients and salon employees by phone with their needs.

Position Summary

The Customer Service Supervisor reports to the Operational Support Manager and leads the Customer Service team. This role supports daily team performance, coaching, training,

scheduling, customer calls, chats, escalations, refunds, disputes, Google reviews, customer care follow-up, and timely responses to all customer care emails. The Team

Lead is expected to actively handle calls, chats, emails, and escalations while also helping the team meet service, sales, quality, productivity, and customer experience goals.

Key Responsibilities

Lead, coach, train, schedule, and support Customer Service team members to ensure consistent performance, accountability, professionalism, and coverage.
Actively take customer calls, respond to chats, handle escalations, and provide backup support during highvolume periods.
Oversee customer care inbox, including ensuring all customer care emails are

reviewed, responded to, followed up on, and resolved in a timely and professional manner.

Monitor live calls, chats, AI call reports, and monthly call reviews to identify

coaching opportunities, knowledge gaps, quality concerns, and process improvements.

Track and report key department statistics, including call volume, response times,

call quality, chat activity, sales numbers, sales performance, refund activity, disputes, Google review response activity, monthly statistic goals, and progress

toward department goals.

Create and maintain customer service procedures, sales training materials, call

guides, scripts, FAQs, response standards, coaching tools, sales goals, monthly statistic goals, and training support for the AI and knowledge base used for both

phones and chat.

Coach team members on customer communication, call quality, sales confidence,

product knowledge, upselling, problem resolution, accurate policy guidance, and ways to improve individual and team sales results.

Support refund requests, approve or deny refunds when appropriate, review

chargeback letters, ensure disputes are handled properly and on time, and manage customer care concerns and escalated issues according to company guidelines.

Ensure Google reviews are monitored and responded to in a timely, appropriate, and professional manner, with onestar review responses reviewed before posting.
Provide realtime support to team members and communicate recurring customer concerns, policy questions, or process improvement opportunities to leadership.
Perform other duties as assigned to support the Customer Service department,

Operational Support team, and overall business needs.

Qualifications and Skills

Must live in Naples, FL or be willing to relocate here.
Previous customer service, call center, salon, retail, or operational support experience preferred.
Prior leadership, coaching, training, or team lead experience preferred.
Strong communication, organization, problemsolving, and followthrough skills.
Ability to remain calm and professional when handling escalated customer situations.
Comfortable reviewing performance data, identifying trends, coaching employees, and recommending improvements.
Salesminded approach with sound judgment when reviewing refunds, disputes,

customer concerns, and escalations.

Quick Apply

Refine Your Search

customer service manager jobs in naples fl

Customer Service Supervisor

Service Manager - Naples

Customer Service Supervisor

Assistant Customer Care Manager

Lead Retail Customer Service Associate

Branch Operations Supervisor - Commercial Insurance

Lead Customer Service Representative

Retail Customer Service Lead

Customer Experience Lead (CXL) - Estero

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in naples fl

Explore jobs in more locations

Position Summary

Key Responsibilities

Qualifications and Skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected