Position Summary
As a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role.
Essential Functions
- Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
- Reconcile and complete all daily front desk agents’ work.
- Run find trial balance to post rooms and close day.
- Run accounts receivable reports.
- Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
- Perform duties of front desk agent as assigned.
- Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Handle emergency situations, ensuring the safety and security of guests and associates.
- Maintain safety standards for front office associates in accordance with company policy.
- Ability to provide professional communication with internal and external guests.
- Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
- Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
- Tend to guests' complaints, questions, and provide exceptional customer service.
- Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
- Follow all cleanliness standards to ensure guests’ satisfaction.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Skills and Abilities
- Understand the mission, vision, and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace
- Requires good communication skills, both verbal and written
- Must be able to stand and exert well-paced mobility for up to 4 hours in length
- Must be able to lift up to 75 lbs. on a regular and continuing basis
- Must be able to push and pull carts and equipment weighing up to 50 lbs
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
- Strong team player, able to partner with management and other employees in a professional manner
Job Qualifications/Requirements
Education: High School Diploma or GED equivalence required
Experience: Minimum 1 year experience in a similar role; hotel experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements & Working Conditions:
The minimum physical requirements for this position include but are not limited to:
- Flexible and long hours sometimes required
- Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
- Ability to stand and walk for extended periods of time
- Ability to bend and twist, push and pull, stoop, and kneel
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with
the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.
Required
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1 year(s): Hotel Front Office Experience
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
