Top 12 Help desk analyst Jobs in Nashville Tn

Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
7d
IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Call employer
- Office
- Ability to lift 50 pounds
- In-person
Quick Apply
Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
Quick Apply
Help Desk Analyst - Harrisburg, PA
Software Technology Inc —Nashville, TN
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
Help Desk Analyst - Franklin, OH
Software Technology Inc —Franklin, TN
- Mid-level
- Windows
- Travel
Quick Apply
IT Support Analyst
Cooper Steel —Nashville, TN
- Mid-level
- In-person
Quick Apply
1d
Corporate Support Analyst
HCA Healthcare —Nashville, TN
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
8d
IT Support Specialist
Equum Medical —Nashville, TN
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- 401(k)
- Paid time off
Quick Apply
10d
Helpdesk Technician
AESC Group —Smyrna, TN
- Extended hours
- Mid-level
- Office
- Travel
- Health savings account
- Paid holidays
13d

More jobs to discover

Find similar jobs that you might be interested in.

IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
Able to handle call volume of up to 30 calls per day. Setting up new phones/Ipads. Must be able to lift at least 50 pounds. IT Call Center Experience preferred.
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
Quick Apply
IT Support Specialist
DataField Technology Services —West Jefferson, OH
This is an excellent opportunity for an experienced IT professional who enjoys working directly with end users, solving technical problems, and supporting day-…
$25 - $32 an hour
Quick Apply
7d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk analyst in nashville tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near nashville tn

Service Desk Analyst

Metro Nashville Airport Authority -
Nashville, TN

Apply Now

Job Details

Full-time
$63,795 - $109,797 a year
7 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Military leave
Paid military leave
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, X: @Fly_Nashville and Instagram: @FlyNashville. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace

Hiring Process:

Apply online
Interview(s)
Offer
Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check and breath alcohol test
Onboarding

Benefits:

Deferred compensation plans
Educational Assistance
Health, Dental, Vision, Life, Disability Insurance
Health Screenings
Paid Holidays
Annual/Bereavement/Military Leave

Accepting Applications Until Filled

Starting Salary Range: $63,795- $109,797

Final pay offer will be based on relevant skills and experience to the position.

Job Summary: The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and applications, and helps resolve these issues for users. Works closely with other IT departmental personnel to provide assistance on tasks.

Essential Responsibilities:

Testing and analyzing Information Technology (IT) system and software performance.
Resolving incoming client and personnel IT queries via email, phone, or in person.
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
Utilize and maintain IT Service Management (ITSM) tools for creating, managing, and dispatching tickets throughout, as well as creating and providing reports to supervisors and other team members on tickets and organizational assets.
Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
Preparing training manuals and frequently asked questions (FAQ) materials for easy-access end-user guidance.
Documenting processes and maintaining service desk records.
Making recommendations to optimize IT performance and to prevent future problems.
Collaborating with internal departments to ensure that IT needs are met.
Keeping informed of advancements in IT.
Maintain end-user hardware and software inventories through standard asset management systems and procedures.
Assist in deploying desktop workstations and laptops throughout the organization.
Contribute to projects by working on project tasks, and reporting on task status to keep ongoing projects on schedule.
Utilize Active Directory to manage accounts and profiles.
Participates in on call rotation to provide IT support outside of standard business hours.
Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
Adhere to all MNAA Policies and Procedures.
Follows all safety regulations.
Maintains regular and on-time attendance.
Performs other duties as assigned.
Serves as an escalation point for all contracted Service Desk staff.

Knowledge, Skills, Abilities and Other Characteristics:

Ability to balance creative and technical problem-solving, customer service and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources available to them.
Technical skills: Will frequently play a direct role in resolving user issues, Service Desk Analysts need excellent technical and computer skills.
Problem-solving skills: Service Desk Analysts are primarily problem-solvers, so they should be able to devise technical and creative solutions to user issues.
Communication: Effective communication is key in this role, since Service Desk Analysts need to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve software and hardware issues.
Time management: Service Desk Analysts need excellent time management skills and should be able to set priorities when handling multiple cases
Team collaboration: Service Desk Analysts routinely work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers
Professionalism: Ability to make a good impression with end-users; must be courteous to users, handle their questions and issues with patience, respect and empathy.
Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
Initiative: Displays a willingness to take on responsibilities and challenges.
Ability to obtain certifications based on departmental needs.
Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.

Qualifications:

Required:

High School Diploma
2-4 years prior information technology or systems administration experience preferred

Preferred:

Associate's degree in technology or information systems related degree
2-4 years of customer service-related experience
IT Infrastructure Library (ITIL) Certification: ITIL V3 or higher

Apply Now

Refine Your Search

help desk analyst jobs in nashville tn

Service Desk Analyst

IT Help Desk Analyst - Nashville, TN/On-Site

Help Desk Technician

Help Desk Analyst - Harrisburg, PA

Help Desk Analyst - Franklin, OH

IT Support Analyst

Corporate Support Analyst

IT Support Specialist

Helpdesk Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk analyst in nashville tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected