Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Compliance Specialist will ensure that Proceed Finance complies with all industry specifications, standards, regulations, and laws. This position will review operational practices and procedures, collaborate with internal and external stakeholders on compliance-related issues, and will assist in performing compliance reviews and audits.
The Compliance Specialist will help to implement and enforce compliance policies and plans and perform regulatory risk management. This role will have an expectation to facilitate regulatory compliance to help Proceed Finance maintain an excellent reputation. Essential Job Duties
Monitor case activity to ensure cases are resolved efficiently, consistently and timely, along with being in accordance with the relevant regulations (such as: ECOA, TILA, UDAAP, etc.)
Manage consumer complaint escalations and direct compliance issues to appropriate channels for research and resolution, as needed
Ensure accuracy for complaint responses in a timely manner
Draft and maintain complaint policies, procedures and related documentation for the company
Identify gaps, opportunities, and key risks, and consult with business leaders on recommended corrective action
Research industry compliance regulations and policies
Collaborate with different business units and internal stakeholders to help guide, plan, and implement process improvements
Utilize established internal controls and auditing systems to identify, detect, and correct noncompliance issues
Keep current on compliance requirements and regulatory changes and developments
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Perform other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
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High School Diploma / GED
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2+ years of experience working in either consumer compliance or customer service roles, preferably in the financial services industry
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2+ years of experience supporting, partnering and interacting with internal business clients
Preferred Qualifications:
Ability to interpret compliance regulations and apply them to business requirements and workflows
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Actively engage in day-to-day interactions/relationships within the compliance management framework
Act as a liaison with legal/compliance
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Skilled with a CRM System
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Base computer proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
Knowledge of the financial services industry Work Environment
Soft Skills:
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Excellent oral and written communication skills
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Ability to work independently
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Ability to manage multiple projects with a high-level of detail and organization
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Ability to meet tight deadlines
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Communicate with all levels of management across the organization
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Capacity to work in a fast-paced environment
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Entrepreneurial mindset
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Welcomes and adapts well to change
Work Environment:
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Work is performed in a standard office setting
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The noise level in the work environment is usually quiet
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Sedentary work that primarily involves sitting/standing
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Light work that includes moving objects up to 20 pounds occasionally
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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