Top 2 Hotel guest service rep Jobs in Nebraska

Hotel Guest Service Rep
Curio by Hilton —Omaha, NE
- $16 an hour
- Part-time
- Ability to lift 50 pounds
- Entry level
- Resort
- Paid training
- Dental insurance
Quick Apply
Hotel Guest Service Rep
Tru by Hilton —Lincoln, NE
- Part-time
- Hotel
- Ability to lift 50 pounds
- Entry level
- Paid training
- Dental insurance
Quick Apply

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Guest Service Rep
Dreamscape Hospitality —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
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Hotel Guest Service Rep

Curio by Hilton -
Omaha, NE

Quick Apply

Job Details

Part-time
$16 an hour

Benefits

Paid training
Dental insurance
401(k)
Paid time off
Vision insurance
Referral program

Qualifications

Physical security
Visitor query response
Hotel and accommodations payment processing
Hotel policy compliance
Depositing cash
Phone communication
Greeting customers
Answering guest questions
Mail distribution
Compliance with security regulations
Phone call screening
Hotel public area cleaning
Hotel room assignment management
Making change
Mail management
Hotel emergency procedures
Telephone systems
Mail processing
Deposits
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Faxing
Suggestive selling
Fire safety protocols
Hotel safety procedures
Entry level

Full Job Description

$16.00 per hour

What we offer:

Health, Dental, Vision and other benefits available after 60 days
DailyPay
401k
Paid Training
Paid PTO
Referral program
Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Brand: Curio by Hilton
Address: 203 S 18th St Omaha, NE - 68102
Property Description: 348 Peregrine and Gilded Feather/Perch Rooftop
Property Number: 348

Quick Apply

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