Top 17 It support specialist (tier 1) Jobs in Nebraska

IT Support Specialist
Omaha's Henry Doorly Zoo and Aquarium —Omaha, NE
- From $18.62 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
14d
Help Desk Specialist
Alliant Insurance Services —Omaha, NE
- $25.50 - $29.50 an hour
- Email
- Mid-level
- 1 year
- Associate's degree
- Health insurance
Quick Apply
13d
Service Delivery Technician - Kiewit Technology Group 1
Kiewit Corporation —Omaha, NE
- Overtime
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
11d
IT Support Specialist II
Providence Medical Center —Wayne, NE
- Full-time
- Hospital
- Mid-level
- 3 years
- Health insurance
- Retirement plan
Quick Apply
Administrative & Technical Support Specialist
Bering-Alaka`ina Holdings, LLC —Omaha, NE
- Background check
- Microsoft Excel
- Research
- Paid holidays
- Disability insurance
13d
Help Desk Technician - FT
Southeast Community College —Lincoln, NE
- $26.43 an hour
- Full-time
- Computer Science
- Computer literacy
- ERP systems
- Health insurance
- Dental insurance
14d
IT Support Center Analyst
RB Global —Lincoln, NE
- $25.18 - $31.47 an hour
- Overtime
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Omaha, NE
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
Managed Services Engineer III
HEARTLAND BUSINESS SYSTEMS LLC —Omaha, NE
- Full-time
- Azure
- Research
- Continuous improvement
- On-the-job training
Quick Apply
Support Desk Engineer
Kidwell, Inc. —Lincoln, NE
- Full-time
- Mid-level
- Windows
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Network Support Technician
Avid Communications LLC —Lincoln, NE
- Full-time
- Background check
- Military
- Computer literacy
- Health savings account
- Health insurance
Quick Apply

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it support specialist (tier 1) jobs near nebraska

IT Support Specialist

Omaha's Henry Doorly Zoo and Aquarium -
Omaha, NE

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Job Details

Full-time
From $18.62 an hour
14 days ago

Qualifications

Driver's License

Full Job Description

Job Title: Information Technology Support Specialist

FLSA Status: Non-Exempt

Classification: Full-time

Hours: This position will, at times, require scheduled weekend, holiday and after-hours working, including support for various special events. The position may participate in rotating weekend coverage schedule, working alternating weekends to ensure consistent IT support.

Pay Rate: Range starts at $18.62/hour

Summary:

The IT Support Specialist (tier 1) serves as the first point of contact for IT-related issues and requests across all functions under the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons Wildlife Safari Park. This role provides tier 1 service desk support, managing the incoming requests, ticket queues, resolving issues within scope, and escalating or dispatching IT Support Analysts (tier 2) when appropriate. The IT Support Specialist is committed to delivering excellent customer service and maintaining a positive, professional experience for every guest and staff interaction. This role requires a balance of foundational technical knowledge, excellent problem-solving skills, and a strong customer-service mindset. The ideal candidate will diagnose, troubleshoot, and resolve routine hardware, software, audio/visual and network issues efficiently. Additionally, this position will assist IT Support Analysts (tier 2) with installation and maintenance of zoo networks and peripheral equipment, as well as general support of users’ software and hardware needs. This position reports to the Director of IT Networks and Systems.

Duties and Responsibilities/Essential Functions (include but not limited to):

Assist with the installation, configuration, and maintenance of computer workstations, printers, and network devices.
Provide expedited response to point-of-sale issues to maintain maximum up time.
Respond to the needs and questions of end users; troubleshoot, diagnose, and fix hardware and/or software problems (this can include both PC and Apple platforms).
Maintain user accounts on the domain and provide access to network resources.
Support zoo staff use of Microsoft Office 365.
Interface with other zoo departments and vendors to report and resolve software and hardware issues; develop solutions consistent with organizational objectives.
Provide instruction and guidance on proper use of computer equipment, software, and phones.
Organize and schedule updates to system software and device drivers.
Maintain records of issues, resolutions, and maintenance schedules.
Assist with the maintenance and use of audio/visual systems.
Assist tier 2 support as needed.
Perform other duties as assigned by manager.

Knowledge, Skills, and Abilities:

Technical knowledge of computer hardware.
Knowledge of both PC and Apple platforms.
Knowledge of Microsoft Windows operating system and Office 365.
Basic knowledge of network hardware and cabling.
Commitment to excellence and high standards.
Strong written and oral communication skills.
Ability to manage priorities and workflow.
Ability to work independently and as a member of a team.
Proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively with a diverse group of individuals at all organizational levels.
Good judgment with the ability to make sound and timely decisions.

Required Qualifications:

Associate degree in information technology, information systems, or computer science, or 1-2 years of related experience.

Candidates will be required to pass a pre-employment background check, drug test, and possess a valid driver’s license with a good history.

Work Environment/Physical Demands:

Professional office environment.
Light physical effort with occasional lifting of 25 to 50 pounds.
Keyboarding and desk work for long periods of time.
Mobility to physically assess technology activities in various locations across the zoo, aquarium, or safari park, possibly in inclement weather.
Scheduled weekend and after-hours/special event work.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Omaha’s Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

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Refine Your Search

it support specialist (tier 1) jobs in nebraska

IT Support Specialist

Help Desk Specialist

Service Delivery Technician - Kiewit Technology Group 1

IT Support Specialist II

Administrative & Technical Support Specialist

Help Desk Technician - FT

IT Support Center Analyst

SCITLS Client Services Support Specialist

Microsoft Windows Field Deployment Technician

Managed Services Engineer III

Support Desk Engineer

Network Support Technician

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