Top 25 Patient liaison Jobs in Nebraska

Patient Liaison
Bryan Health —Lincoln, NE
- Full-time
- Nursing
- Anatomy knowledge
- Microsoft Excel
Hospital Liaison
Emerald Nursing & Rehab Omaha —Omaha, NE
- Full-time
- Nursing
- Skilled nursing facility
- Hospital
- Health insurance
- 401(k)
Quick Apply
7d
Patient Services Coordinator | PRN
Avera —O'Neill, NE
- $19.50 - $25.50 an hour
- Part-time
- OSHA
- High school diploma or GED
- Clinic
Quality-Patient Relations Representative
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- English
- Mid-level
- Analysis skills
Patient Scheduling and Service Assistant
Bryan Health —Lincoln, NE
- PRN
- Vital signs
- HIPAA
- High school diploma or GED
Patient Registrar & Reimbursement Specialist, full-time, Lincoln
Madonna Rehabilitation Hospital —Lincoln, NE
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school
11d
Molecular Science Liaison
Caris MPI, Inc. —Nebraska
- $160,000 - $170,000 a year
- Full-time
- Medicine
- Pass drug screening
- Laboratory experience
- Health savings account
- Disability insurance
Patient Care Advocate
Southpaw Veterinary Clinic —Omaha, NE
- From $17 an hour
- Full-time
- Perioperative Care
- Organizational skills
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Patient Account Representative
Gothenburg Memorial Hospital —Gothenburg, NE
- Full-time
- Basic math
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Senior Thought Leader Liaison - Neuroimmunology
Genentech —Omaha, NE
- $162,500 - $301,700 a year
- Online Application
- Sales
- 5 years
- Bachelor's degree
Revenue Cycle Liaison-Bryan Physician Network
Bryan Health —Lincoln, NE
- Full-time
- Mid-level
- 3 years
- Finance
Hospital Liaison
Emerald Nursing & Rehab Brookside —Lincoln, NE
- Full-time
- Communication skills
- Marketing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
LCSW for Addiction Psychiatry Consult Liaison Team
Nebraska Medicine —Omaha, NE
- Full-time
- Master of Social Work
- Psychiatry
- Addiction Medicine
- Tuition reimbursement
- Opportunities for advancement
Patient Support Specialist
Total Respiratory & Rehab —Omaha, NE
- Overtime
- Background check
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Director-Patient Financial Services & Health Information
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- Hospital
- 5 years
- Writing skills
2d
Lead Clerk Hospital Patient Registration 6am-6pm Sun-Sat 788-14
Box Butte General Hospital —Alliance, NE
- Weekends as needed
- Background check
- Microsoft Outlook
- Word processing
Patient Care Technician - PCT
Fresenius Medical Care —Omaha, NE
- Full-time
- Inventory control
- Heavy lifting
- Laboratory experience
Patient Care Pharmacist - Meds to Bed/Retail - Part Time - Days
Nebraska Methodist Health System —Omaha, NE
- Part-time
- 18 years or older
- PALS Certification
- Hospital
Patient Care Technician Preceptor - PCT - Dialysis
Fresenius Medical Care —Grand Island, NE
- Full-time
- Inventory control
- Heavy lifting
- Customer service
Patient Care Technician - PCT CCHT - Dialysis
Fresenius Medical Care —Omaha, NE
- Full-time
- Inventory control
- Heavy lifting
- High school diploma or GED

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patient liaison jobs near nebraska

Patient Liaison

Bryan Health -
Lincoln, NE

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Job Details

Full-time

Qualifications

Optimizing workflow processes
Computer operation
Customer communication
Anatomy knowledge
Microsoft Excel
RN License
Medical software
Team leadership
Maintaining patient confidentiality
Writing skills
Coaching
Internal investigations
Change management
Documentation tools
Bachelor's degree
Computer hardware
Mentoring
Medical billing
Continuous clinical improvement initiatives
Relationship management
Quality control problem-solving
Healthcare team management
Productivity software
Regulatory compliance analysis
Negotiation in dispute resolution
Medical terminology

Full Job Description

GENERAL SUMMARY:
Serves as a central intermediary resource and coordinator for customer feedback from patients and families regarding service and or quality of care provided at Bryan Medical Center (BMC). Works directly with various members of the healthcare team, hospital departments, and administration in providing support, guidance, and direction for proactive and reactive problem solving and ensuring resolution of patient experience concerns.

Facilitates the Bryan Medical Center Grievance Committee and attends or leads other committees to communicate patient experience concerns and facilitate process improvement activities that align with the organization’s Strategic and Quality and Patient Safety Plan.

PRINCIPAL JOB FUNCTIONS:
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Takes appropriate action to resolve patient complaints in compliance with U.S. Centers for Medicare and Medicaid Services (CMS) grievance requirements as set forth in Hospital Conditions of Participation.

3. *Responsible for leading the BMC Grievance Committee; setting agenda, communicating key findings, and documenting actions taken by committee.

4. *Promotes knowledge of process improvement principles, tools and methods to facilitate change management activities.

5. *Reports on BMC organizational feedback data to leadership and staff.

6. *Assesses patient or family questions and concerns to clarify and develop plans to address concerns.

7. *Determines the complaint or grievance status of the patient feedback; coordinates timely review, response and resolution of patient concerns.

8. Uses findings from analysis of trends in feedback to mentor individuals and departments in developing appropriate service action plans.

9. Facilitates understanding of Bryan’s policies, procedures, and services to patients/families as well as visitors.

10. Works with all involved parties to establish an avenue for negotiation to occur and to diminish emotion and hostility between parties.

11. *Coordinates and oversees the investigation and resolution of patient/family issues concerning the services of care.

12. *Exercises discretion and critical thinking in the investigation of complaints and the determination of outcomes ensuring organization and regulatory requirements are satisfied.

13. *Gathers information to develop a complete perspective of an identified issue; has the authority to conduct cross-departmental investigations and formulate recommendations with regard to patient issues.

14. Collaborates and shares appropriate information with other departments and hospital representatives as needed.

15. Provides training and education to staff on conflict and grievance resolution.

16. *Strives to meet the legitimate interest of the patient, considering the organization’s interests to improve the relationship between the hospital and the patient/community.

17. *Ensures appropriate reporting, documentation and follow up in the feedback system.

18. *Prepares and presents reports for communication to Quality and Safety Committee of the Board of Trustees, Senior Management, Patient Care Coordinating Council, and other identified groups as requested.

19. Participates in risk assessments, gap analysis, root cause analysis and process improvement activities including the development of an improvement plan, as needed.

20. Maintains information in accordance with BMC procedures related to confidentiality and retention of records.

21. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

22. Participates in meetings, committees and department projects as assigned.

23. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of disease processes and associated medical management to include basic anatomy and physiology.

2. Knowledge of human development, human relations and various communication styles.

3. Knowledge of medical and pharmacological terminology.

4. Knowledge of medical billing processes.

5. Knowledge of process improvement principles and methods, change theory, high reliability and systems thinking.

6. Knowledge of hospital systems including the design and function of medical records and care processes.

7. Knowledge of computer hardware equipment and software applications relevant to work functions.

8. Skill in conflict negotiation and resolution.

9. Skill in developing investigation plans.

10. Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

11. Ability to communicate effectively both verbally and in writing.

12. Ability to collaborate with and coach staff/leaders in patient complaint and conflict resolution.

13. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

14. Ability to problem solve and engage independent critical thinking skills.

15. Ability to maintain confidentiality relevant to sensitive information.

16. Ability to prioritize work demands and work with minimal supervision.

17. Ability to understand and interpret regulations related to hospital conditions of participation.

18. Ability to analyze problems, identify needs and priorities and implement effective work strategies.

19. Ability to facilitate multi-disciplinary teams.

20. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:
Bachelor’s degree required. Graduation from a School of Nursing with current Registered Nurse licensure from the State of Nebraska or approved compact state of residence as defined by the Nebraska Nurse Practice Act required. Minimum of five (5) years progressive clinical nursing experience required. Prior quality, safety, risk management, and/or leadership experience preferred. Experience working with conflict resolution and service excellence preferred.

PHYSICAL REQUIREMENTS:
(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Location: Bryan Health · Patient Safety
Schedule: Full-time, Day shift

Apply Now

Refine Your Search

patient liaison jobs in nebraska

Patient Liaison

Hospital Liaison

Patient Services Coordinator | PRN

Quality-Patient Relations Representative

Patient Scheduling and Service Assistant

Patient Registrar & Reimbursement Specialist, full-time, Lincoln

Molecular Science Liaison

Patient Care Advocate

Patient Account Representative

Senior Thought Leader Liaison - Neuroimmunology

Revenue Cycle Liaison-Bryan Physician Network

Hospital Liaison

LCSW for Addiction Psychiatry Consult Liaison Team

Patient Support Specialist

Director-Patient Financial Services & Health Information

Lead Clerk Hospital Patient Registration 6am-6pm Sun-Sat 788-14

Patient Care Technician - PCT

Patient Care Pharmacist - Meds to Bed/Retail - Part Time - Days

Patient Care Technician Preceptor - PCT - Dialysis

Patient Care Technician - PCT CCHT - Dialysis

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