Top 15 Call center manager Jobs in Nellis Afb, Nv

Workforce Management Analysis - Full Time (Call Center)
Caesars Entertainment —Las Vegas, NV
- Overtime
- Microsoft Excel
- Mid-level
- High school diploma or GED
Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)
USC —Las Vegas, NV
- $52,000 - $82,560 a year
- 8 hour shift
- BLS Certification
- Mid-level
- Administrative experience
Call Center Manager
Trump International Hotel Las Vegas —Las Vegas, NV
- Weekends as needed
- Sales
- Inventory management
- Mid-level
Quick Apply
Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)
Keck Medical Center of USC —Las Vegas, NV
- $52,000 - $82,560 a year
- 8 hour shift
- Background check
- BLS Certification
- Mid-level
Resort Services Supervisor
Fontainebleau Las Vegas —Las Vegas, NV
- $23.58 an hour
- 8 hour shift
- Microsoft Outlook
- Management
- Sales
2d
Senior Workforce Management Analyst - Full Time (Call Center LV)
Caesars Entertainment —Las Vegas, NV
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
Supervisor Customer Care
Hilton Grand Vacations —Las Vegas, NV
- Mid-level
- High school diploma or GED
- Travel
- Employee stock purchase plan
- Tuition reimbursement
2d
Contact Center Supervisor
SAHARA Las Vegas —Las Vegas, NV
- Microsoft Outlook
- English
- Mid-level
10d
Sr. Change Manager, Energy Customer Support
Tesla —Henderson, NV
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health savings account
Manager Operations - Labor Services
Freeman Company —Las Vegas, NV
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Disability insurance
Exhibitor Services Training Supervisor
Freeman Company —Las Vegas, NV
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Disability insurance
PU&R Contact Center Operations and Transformation Manager
Deloitte —Las Vegas, NV
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Insurance Call Center Branch Manager
TrueCut Insurance —Las Vegas, NV
- $85,000 a year
- Full-time
- Office
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Las Vegas, NV
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research

Discover related jobs

Based on your search for call center manager jobs.

Director of Risk Management (Relocation Offered)
Leoforce —Las Vegas, NV
Partner with plant managers and field personnel to identify and mitigate operational exposures. Partner with plant leaders, field teams, insurance carriers,…
$225,000 - $275,000 a year
Quick Apply
1d
Executive Director
Legacy House of Southern Hills —Las Vegas, NV
An important part of your job will be helping to create the annual operating budgets and explaining any significant differences from the approved budgets.
$120,000 - $150,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
8d
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in nellis afb, nv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near nellis afb, nv

Workforce Management Analysis - Full Time (Call Center)

Caesars Entertainment -
Las Vegas, NV

Apply Now

Job Details

Full-time

Qualifications

Call center experience
High school diploma or GED
Math
Typing
Workforce management

Full Job Description

The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment.

Adjusts weekly schedules based upon forecasted contact volume and handle times. Approves and schedules time off and overtime based upon the active forecast and intraday. Assists with maintaining annual vacation schedules based upon forecasts and training needs.
Assists with gathering and analyzing data of the shift/holiday bids. Also assists with the production and distribution of the shift/holiday bids.
Ensures that service level, abandonment, occupancy, and cost per minute goals are met by monitoring and making adjustments to schedules based upon the active forecast and intraday statistics.
Monitors activities and assure that agents are adhering to their posted schedules
Schedules training, buzz sessions, briefings, team meetings, and all other off phone activities based upon the active forecast and intraday statistics.
Responds to all requests from management and supervisors professionally and promptly.
Shifts contact volume based upon intraday between different workgroups and contact centers.
Assists with the creation of custom reports for management based upon their requests and department needs. Tracks statistics for all department pilots and projects.
Maintains and distributes all departmental productivity reports based on data by agent, team, and/or department.
Maintains agent information within all departmental databases.
Processes attendance, FMLA/LOA tracking and payroll to ensure timeliness and accuracy is at the highest standard
Create and distribute the WFM Daily Productivity report
Participate in WFM daily buzz sessions
Assist in maintaining data records
Monitor, create and distribute Agent Adherence report
Shadow with WFM Analyst II
Distribute Hourly Productivity Updates
Assist with moving call volume between all call centers

Education:

High school graduate or equivalent required

Experience:

1-3 years of contact center experience including 1-year customer service-oriented job experience. Familiarity with reporting and WFM software.

Abilities:

Must be able to type.
Must have a thorough knowledge of the WFM processes including scheduling and daily management.
Excellent leadership, organizational, listening, interpersonal, analytical, written, and verbal communication skills required. Excellent, developmental and motivational skills are required.
Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics.
Able to work independently as well as with a team and take initiative, with minimal supervision.
Must demonstrate an upbeat and positive disposition.
Must be a highly motivated, proactive individual and independent thinker.
Must be able to handle multiple tasks in a high volume, fast paced environment.

Desired Skills:

Some knowledge of IEX or other scheduling software preferred
Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
Some experience with forecasting for a small to large contact center.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Apply Now

Refine Your Search

call center manager jobs in nellis afb, nv

Workforce Management Analysis - Full Time (Call Center)

Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)

Call Center Manager

Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)

Resort Services Supervisor

Senior Workforce Management Analyst - Full Time (Call Center LV)

Supervisor Customer Care

Contact Center Supervisor

Sr. Change Manager, Energy Customer Support

Manager Operations - Labor Services

Exhibitor Services Training Supervisor

PU&R Contact Center Operations and Transformation Manager

Insurance Call Center Branch Manager

Specialist Manager, Risk and Compliance Services (Personal Consultation)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in nellis afb, nv

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected