Top 130 Customer service manager Jobs in Nevada

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Security Client Service Manager
PalAmerican Security —Reno, NV
- $60,000 - $65,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Disability insurance
Quick Apply
Roadside Support Team Leader
Open Access BPO —Las Vegas, NV
- $23 - $25 an hour
- Weekends as needed
- Background check
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
Call / Contact Center Head of Department
Chapel of the Flowers —Las Vegas, NV
- $35,568 a year
- Full-time
- Mid-level
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
DHL —Las Vegas, NV
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Team Lead of Care (Hybrid / Las Vegas, NV)
FreedomCare —Las Vegas, NV
- $24 - $26 an hour
- Monday to Friday
- Hybrid work
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
Quick Apply
Operations Manager (LAS)
CLEAR - Field —Las Vegas, NV
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
PWM Client Services Team Leader
U.S. Bank National Association —Las Vegas, NV
- $75,820 - $89,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
Customer Support Supervisor
Tesla —Henderson, NV
- Weekends as needed
- Mid-level
- 3 years
- Leadership
- Commuter assistance
- Health savings account
4d
Customer Service Manager
Garlock Flexibles —Reno, NV
- $110,000 - $125,000 a year
- Weekends as needed
- Microsoft Excel
- Writing skills
- ERP systems
Quick Apply
10d
Order Management Manager
Caltrol, Inc. —Las Vegas, NV
- $68,000 - $88,000 a year
- Overtime
- Hybrid work
- Background check
- ERP systems
- Office
- Profit sharing
- Health savings account
Quick Apply
Head of Customer Support
Vay —Las Vegas, NV
- 6 years
- Office
- Senior level
- Dental insurance
- 401(k)
Quick Apply
Service Support Supervisor, Residential Energy
Tesla —Henderson, NV
- Full-time
- Mid-level
- Residential
- Experience equivalent to degree accepted
- Commuter assistance
- Health savings account
5d
Customer Service Manager
Vons —Las Vegas, NV
- Full-time
- Ability to walk for extended periods
- Merchandising
- Basic math
Quick Apply
5d
Client Manager
Allied Universal —Las Vegas, NV
- $65,280 a year
- Full-time
- Military
- High school diploma or GED
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
9d
Head of Customer Support
Pulse Games —Las Vegas, NV
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Call Center Manager
Trump International Hotel Las Vegas —Las Vegas, NV
- Weekends as needed
- Sales
- Inventory management
- Mid-level
Quick Apply
Client Manager - Security Services
Allied Universal —Las Vegas, NV
- $65,920 a year
- Full-time
- Military
- High school diploma or GED
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Supervisor
DAIKIN COMFORT TECHNOLOGIES DIST INC —Las Vegas, NV
- Management
- Mid-level
- Office
Quick Apply

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

customer service manager jobs in nevada

Director, Member Advocate Center

Security Client Service Manager

Roadside Support Team Leader

Call / Contact Center Head of Department

Customer Service Supervisor

Team Lead of Care (Hybrid / Las Vegas, NV)

Operations Manager (LAS)

PWM Client Services Team Leader

Customer Support Supervisor

Customer Service Manager

Order Management Manager

Head of Customer Support

Service Support Supervisor, Residential Energy

Customer Service Manager

Client Manager

Head of Customer Support

Director of Customer Service

Call Center Manager

Client Manager - Security Services

Customer Service Supervisor

I want to receive the latest job alert for customer service manager in nevada

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