Top 12 Managed services help desk technician Jobs in New Hampshire

Service Delivery Manager
All-Access Infotech, LLC —West Lebanon, NH
- $75,000 - $95,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
IT Help Desk Technician
Acapella Technologies —Manchester, NH
- Weekends as needed
- Hybrid work
- Customer service
- Mid-level
- Windows
- Paid time off
- Retirement plan
Quick Apply
3d
Tier 1 Managed IT Technician
Usherwood Office Technology —Manchester, NH
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Level 1 Technical Support Technician
All-Access Infotech, LLC —West Lebanon, NH
- $20 - $26 an hour
- Full-time
- Background check
- Google Workspace
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
10d
Managed Services Help Desk Technician
Hub Orion —New Hampshire
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
6d
IT Support Technician
White Mountain IT Services —Nashua, NH
- Full-time
- Background check
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Planet Fitness - IT Support Coordinator - Salem, NH
Taymax HQ, LLC —Salem, NH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
3d
Senior IT Support Technician
Easterseals NH —Manchester, NH
- From $26.11 an hour
- Full-time
- Research
- Office
- Windows
- 403(b) matching
- Paid holidays
Quick Apply
3d
Field Service IT Technician
All-Access Infotech, LLC —West Lebanon, NH
- $25 - $30 an hour
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Desktop Support Technician - II
All-Access Infotech, LLC —West Lebanon, NH
- $27.37 - $32.96 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d

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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
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1d

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Service Delivery Manager

All-Access Infotech, LLC
West Lebanon, NH

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Microsoft Windows Server
Managing technical support teams
Google Workspace
Managing teams in a customer support role
Team leadership
Metrics Reporting
Windows
Hiring
Key Performance Indicators
Supervising experience
Bachelor's degree
Technology management
Mentoring
Recruiting
Organizational skills
Leading team collaboration initiatives
Productivity software
Process management

Full Job Description

Service Manager

All-Access Infotech | Service Desk | Full-Time, On-Site (Exempt/Salaried)

Pay: $75,000 - $95,000 per year, based on experience

This position is on-site at our office. It is not eligible for remote or hybrid work.

About the Role

All-Access Infotech is looking for a Service Manager to lead our full service delivery organization. You'll oversee Level 1, Level 2, and Level 3 technicians, our Professional Services team, and our Service Coordinator/dispatcher - giving you the complete picture of ticket flow, escalations, and project work across the department. This is a player-coach role - you'll still be hands-on with escalated tickets and high-impact projects, not just managing from a distance.

This position is a great fit for someone who is a strong technician in their own right, cares about developing people, and can balance hands-on problem-solving with the accountability of running a full department.

What You'll Do

- Manage the day-to-day performance of the full service delivery team - Level 1, 2, and 3 technicians, Professional Services, and the Service Coordinator - including regular 1:1s, coaching, and feedback

- Take ownership of escalated tickets and high-impact projects alongside the team

- Own service desk SLAs and overall ticket and project queue health, and drive process improvements from recurring issues

- Oversee dispatch and scheduling across support tiers and project work to keep client commitments on track

- Participate in hiring, onboarding, and training new technicians at every level

- Support technicians' certification and career growth plans

- Serve as an escalation point for client concerns and build strong, lasting client relationships

- Track and report on team performance metrics and provide input on staffing and tooling needs

What You Need

- 3+ years of experience in an MSP or IT service desk environment, including hands-on Level 2 (or higher) technical work

- Prior experience leading, mentoring, or supervising a technical team

- Strong understanding of Microsoft 365, Google Workspace, Windows Server, and general MSP service delivery

- Excellent communication skills with both clients and your team

- Ability to balance hands-on technical work with day-to-day team management

- Strong organizational skills and comfort tracking metrics, SLAs, and team performance

- Able to work on-site full-time - this role is not remote or hybrid

Nice to Have (Not Required)

- Experience managing a multi-tier technical team (e.g., Level 1 through Level 3, or a mix of support and project/professional services staff)

- Experience with PSA/RMM tools such as Autotask, ConnectWise, Datto RMM, or NinjaOne

- Relevant certifications (CompTIA, Microsoft, ITIL, or similar)

What We're Looking For

We hire for humble, hungry, and smart. In this role, that means someone the team trusts and wants to follow - who leads by example, takes ownership of the team's results, and stays hungry to keep improving how the service desk runs.

About All-Access Infotech

All-Access Infotech provides managed IT services, cybersecurity, cloud services, and technology support for small and medium-sized businesses. We help clients operate more securely, efficiently, and confidently through proactive support and a strong client experience.

Benefits

- Health insurance

- Dental insurance

- Paid time off

Work Location: In person

Pay: $75,000.00 - $95,000.00 per year

Benefits:

Health insurance
Paid time off

Application Question(s):

Do you have prior experience leading, mentoring, or directly supervising a technical team?
This position requires full-time, in-person work at our office location — it is not remote or hybrid. Are you able and willing to work on-site full-time?
This role is a player-coach position — you'll manage the team while still handling escalated tickets and hands-on technical work yourself, rather than moving fully into administration. Does that balance appeal to you?

Education:

Bachelor's (Preferred)

Ability to Commute:

West Lebanon, NH 03784 (Required)

Work Location: In person

Quick Apply

Refine Your Search

managed services help desk technician jobs in new hampshire

Service Delivery Manager

IT Help Desk Technician

Tier 1 Managed IT Technician

Level 1 Technical Support Technician

Managed Services Help Desk Technician

IT Support Technician

Planet Fitness - IT Support Coordinator - Salem, NH

Senior IT Support Technician

Field Service IT Technician

Desktop Support Technician - II

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