Title: Operations Manager
Department: IT/OPS
Reports to: VP Production Operations
Schedule: 40-hour work week, after hours as needed
Subordinate Reports: N/A
Date Revised: April 2026
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Position Summary
The Operations Manager is responsible for overseeing the daily operations, processing, compliance, servicing, and risk management functions related to deposit accounts and payment operations within the bank, inclusive of Deposit Operation and Core Processing Operations. This role ensures efficient processing, operational integrity, regulatory compliance, and exceptional internal and external customer service while supporting the bank’s strategic objectives.
The position manages core processing & deposit operations staff and works closely with Retail Banking, Treasury Management, Compliance, Information Security, Finance, and Technology teams to maintain secure and efficient banking operations.
Essential Duties and Responsibilities
Operations Management
- Oversee daily deposit operations activities including:
- ACH processing
- Check processing and returns
- Exception item processing
- Debit card operations
- Remote deposit capture
- Positive pay services
- ATM settlement and balancing
- Account maintenance and documentation review
- NSF/overdraft processing
- Fraud monitoring and mitigation
- Reclamations and research
- Ensure timely and accurate processing of all operational functions.
- Develop, document, and maintain operational procedures and controls.
- Monitor operational metrics, service levels, and productivity standards.
- Other duties as assigned
Compliance & Risk Management
- Ensure compliance with all applicable banking regulations and operating rules including:
- NACHA Rules
- Regulation CC
- Regulation E
- BSA/AML requirements
- UCC requirements
- OFAC requirements
- FDIC regulations
- Maintain strong internal controls and audit readiness.
- Coordinate internal and external audits related to deposit operations.
- Identify operational risks and implement corrective actions and process improvements.
- Assist with business continuity and disaster recovery planning for operations functions.
Leadership & Staff Management
- Supervise, train, coach, and develop deposit operations personnel.
- Establish performance expectations and conduct performance evaluations.
- Promote a culture of accountability, compliance, collaboration, and customer service.
- Support employee cross-training and succession planning initiatives.
Customer & Internal Support
- Serve as an escalation point for complex operational and customer issues.
- Partner with branch staff and business banking teams to resolve deposit-related issues.
- Support commercial and treasury management product servicing.
- Maintain strong relationships with core processors, vendors, and correspondent banking partners.
Process Improvement & Technology
- Identify opportunities to improve operational efficiency and automation.
- Participate in system upgrades, product implementations, and operational conversions.
- Assist in evaluating emerging payment technologies and operational solutions.
- Support digital banking and electronic payment initiatives.
Qualifications
Education & Experience
- Bachelor’s degree in related field preferred.
- 5–10 years of banking operations experience required.
- Minimum 3 years of management or supervisory experience preferred.
- Community bank experience strongly preferred.
- Experience with ACH, wire operations, deposit compliance, and fraud management required.
Knowledge & Skills
- Strong understanding of:
- Deposit operations
- Core Processing Operations
- Payment systems
- Banking regulations and compliance
- Operational risk controls
- Knowledge of core banking systems and digital banking platforms.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent communication and leadership skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- High attention to detail and accuracy.
Preferred Qualifications
- Accredited ACH Professional (AAP) certification preferred.
- National Check Professional (NCP) certification preferred.
- Experience with Jack Henry, Fiserv, FIS, or other core banking platforms preferred.
- Experience supporting commercial banking operations and treasury services preferred.
Key Competencies
- Leadership
- Operational Excellence
- Risk Awareness
- Regulatory Compliance
- Process Improvement
- Customer Service
- Team Development
- Decision Making
- Communication
- Strategic Thinking
Work Environment
Physical Requirements
· Ability to sit for long periods of time up to of work hours.
· Ability to use hands to grasp, handle or feel.
· Ability to use computer keyboard and system to enter data and process information.
· Ability to read a computer screen at a close distance.
· Ability to read, talk clearly so that others understand, hear, comprehend the written and spoken word, and see.
· Ability to use telephone to communicate with others.
· Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.
This job description is not an employment agreement or contract, implied or otherwise. Amboy Bank maintains “at will” employment.
This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Amboy Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.
Amboy Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion, and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.
Amboy Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Amboy Bank. The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Amboy Bank’s human resources department.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
