Position: Night Auditor
Department: Front Office
FLSA Status: Non-Exempt
Job Overview: Responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during and after their stay, answering the phone, taking hotel reservations and providing concierge services. Demands accuracy with daily accounting procedures.
Reports To: Front Office Manager
Key Relationships
Internal:OtherFront Desk staff, Housekeeping, Accounting, Maintenance and Hotel Manager, General Manager.
External: Hotel guests and visitors, vendors, locals
Qualifications:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Essential Experience/Aptitudes:
· Fluency in English (verbal and written) is required.
· A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
· Must have High school diploma or equivalent.
· Must be computer literate with a good working knowledge of Word and Excel.
Desired Skills/Experience:
· Excellent interpersonal skills and the ability to work well with co-workers and the public.
· Must be punctual with regular and reliable attendance.
· Ability to accurately compute and manipulate mathematical calculations.
· Be extremely detail oriented.
· Possess a courteous, friendly and professional manner.
· Independent thinker and a ‘quick study’.
· Good team player.
· Willingness to go the extra mile.
· Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
· Ability to solve practical problems and deal with a variety of situations.
· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Essential Physical Abilities:
· Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
· Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
· Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Essential Job Functions:
· Develop in depth understanding of the property management system and POS functionality.
· Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
o Answering telephones in a prompt and professional manner and providing assistance to callers
o Taking reservations in person and over the phone
o Reading and responding to hotel email
o Checking guests in and out
o Completing group pre-registrations and key packets
o Posting charges and processing payments
o Communicating with Housekeeping and Maintenance
o Handling mail and coordinating deliveries of messages and packages
o Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
· Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
· Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
· React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management if necessary.
· Complete shift checklists and special projects as assigned.
· Follow specified cashier procedures and policies.
· Follow procedures regarding property walks to ensure security and comfort of guests.
· Meet with departing Front Desk Host to review business status, log-book and follow-up items.
· Keep the front desk as well as lobby areas clean and well organized.
· Be available to work irregular hours, including evenings, weekends and holidays.
· Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
· To follow all company policies and procedures.
· To immediately report all suspicious occurrences and hazardous conditions.
· To maintain the cleanliness and safety of work areas at all times.
· Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
· To attend all mandatory meetings as directed.
· To perform other tasks, including cross-training, as directed.
Secondary Job Functions:
· Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
FLSA Status: Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the Hotel Manager. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hospitality: 2 years (Preferred)
Ability to Relocate:
- Greenport, NY 11944: Relocate before starting work (Required)
Work Location: In person
