Top 17 Help desk analyst Jobs in New Mexico

IT SUPPORT ANALYST-1558
Artesia General Hospital —Artesia, NM
- $26.01 - $39.95 an hour
- Full-time
- Hospital
- Mid-level
- Associate's degree
Quick Apply
Technical Support Analyst IT Help Desk Healthcare
Southwest CARE Center —Santa Fe, NM
- Full-time
- Azure
- Mid-level
- Clinic
- Paid holidays
Quick Apply
7h
HELPDESK TECHNICIAN II
The Pueblo of Sandia —Bernalillo, NM
- $31.03 - $34.91 an hour
- Overtime
- Writing skills
- Pass drug screening
- System design
1d
HELPDESK TECHNICIAN II
Sandia Resort And Casino —Albuquerque, NM
- $31.03 - $34.91 an hour
- Overtime
- Writing skills
- Pass drug screening
- System design
1d
UKG Timekeeping and Scheduling Analyst
San Juan Regional Medical Center —Farmington, NM
- Weekends as needed
- System design
- Mid-level
- Office
IT SYSTEMS ANALYST MANAGER
Isleta Resort & Casino —Albuquerque, NM
- From $100,560.45 a year
- Holidays
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Remote Senior EPIC Configuration Analyst - (MyChart)
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $138,611.20 a year
- Full-time
- Remote
- Bachelor's degree
- Senior level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
1d
Remote EPIC Configuration Analyst (Lumens)
Presbyterian System Services —Albuquerque, NM
- $100,152.00 - $175,718.40 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
12d
Remote Expert EPIC Configuration Analyst (Willow)
Presbyterian System Services —Albuquerque, NM
- $100,152.00 - $175,718.40 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
1d
Remote Senior EPIC Configuration Analyst - (Epic Optime)
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $138,611.20 a year
- Full-time
- Remote
- Bachelor's degree
- Senior level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
1d
Remote Senior EPIC Configuration Analyst (Orders)
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $138,611.20 a year
- Full-time
- Office
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
Quick Apply
11d
Remote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose)
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $138,611.20 a year
- Full-time
- Office
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Remote Senior EPIC Configuration Analyst (Grand Central and Prelude)
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $138,611.20 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply
Epic Radiant Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Leadership
- Communication skills
Quick Apply

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IT SUPPORT ANALYST-1558

Artesia General Hospital -
Artesia, NM

Quick Apply

Job Details

Full-time
$26.01 - $39.95 an hour

Qualifications

Desktop computer repair
Authentication
IT user and group management
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Printer (troubleshooting support)
Enterprise architecture
Desktop (troubleshooting support)
Computer management
Network protocols
Productivity software
Access control management
Identity and access management (IAM) solutions
Desktop administration
Hardware diagnostics
Peripheral hardware support

Full Job Description

Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital

Servant Leadership: Demonstrates competence in serving others and prioritizing their needs.
Excellence: Demonstrates competence in striving for the highest quality in all aspects of work.
Respect: Demonstrates competence in respecting others and valuing their contributions.
Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity.
Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare.
Community: Demonstrates competence in fostering a sense of community and collaboration.
Education: Demonstrates competence in promoting continuous learning and development.

ESSENTIAL FUNCTIONS:

Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
Verify end-user credentials before providing or resetting access to applications and systems.
Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
Provide direct user support on-site and in the field.
Evaluate user business needs and recommend appropriate hardware solutions. Diagnose errors or technical problems and determine proper solutions.
Provide routine system maintenance as required. Document all system updates and repairs.
Consult with customers to identify and specify clinical and technical requirements. Perform basic hardware and software troubleshooting, diagnostics, and remote repair if possible.
Assign customer support calls to IT support analyst teams according to the procedure.
Function as part of project teams to provide system deployment, upgrades, or relocation.
Provide 24/7 support when scheduled

ADDITIONAL RESPONSIBILITIES:As Assigned

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.

RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.

MINIMUM POSITION QUALIFICATIONS:

Associate’s degree in the technical, management discipline, or engineering. 1-2 years of Help Desk, Service Desk, or equivalent experience.
Excellent customer service skills. Strong system diagnosis skills.
Ability to perform a routine component replacement on desktops, laptops, and printers. Basic understanding of network protocols.
Experience with disk imaging software.
Proficient with Microsoft Office.
Solid problem-solving abilities.
Demonstrated ability to effectively handle tense customer service scenarios. Demonstrated knowledge of access and authentication controls.
Demonstrated knowledge of enterprise architecture principles and practices.

Quick Apply

Refine Your Search

help desk analyst jobs in new mexico

IT SUPPORT ANALYST-1558

Technical Support Analyst IT Help Desk Healthcare

HELPDESK TECHNICIAN II

HELPDESK TECHNICIAN II

UKG Timekeeping and Scheduling Analyst

IT SYSTEMS ANALYST MANAGER

Remote Senior EPIC Configuration Analyst - (MyChart)

Remote EPIC Configuration Analyst (Lumens)

Remote Expert EPIC Configuration Analyst (Willow)

Remote Senior EPIC Configuration Analyst - (Epic Optime)

Remote Senior EPIC Configuration Analyst (Orders)

Remote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose)

Remote Senior EPIC Configuration Analyst (Grand Central and Prelude)

Epic Healthy Planet Analyst II

Epic Radiant Analyst

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