Top 5 Call center manager Jobs in New Orleans La

Insurance Call Center Supervisor
Safepoint MGA, LLC —Metairie, LA
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Writing skills
- Paid jury duty
- Health savings account
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Contact Center Operations and Transformation Functional Manager
Deloitte —New Orleans, LA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
12d
Card Services Manager
OnPath Credit Union —Metairie, LA
- $58,920.89 - $73,651.12 a year
- Extended hours
- Sales
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
13d
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —New Orleans, LA
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research

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Veterinary Clinical Manager - Offering $1,500 Sign on Bonus!
MedVet —Metairie, LA
Ensure department healthcare team has the resources and tools needed to deliver the MedVet Experience. Reporting directly to the Hospital Director, the Clinical…
From $68,900 a year
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Plant Production Supervisor (Industrial Laundry/Textiles)
Loop Linen Service —Westwego, LA
Prior manufacturing experience highly preferred. Preferred production plant Supervisory experience preferably in a commercial laundry facility.
$50,000 - $55,000 a year
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13d

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Contact Center Manager
Confidential —Columbus, OH
Bachelor's degree in Business Administration or a related field. Your ability to collaborate with other departments and develop strategies to improve the…
$80,000 - $90,000 a year
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5d
Contact Center Manager
Honda —Marysville, OH
This position, in collaboration with Contact Center leaders, is responsible to advance the credit union’s mission by building and leading a high-performing team…
$73,600 - $110,300 a year
14d

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call center manager jobs near new orleans la

Insurance Call Center Supervisor

Safepoint MGA, LLC -
Metairie, LA

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Job Details

Full-time

Benefits

Paid jury duty
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Opportunities for advancement

Qualifications

Casualty insurance experience
Team supervision
Managing teams in a customer support role
Writing skills
Frontline customer support management
Supervising experience
Computer skills
Risk assessment
Call center management
Analytics

Full Job Description

Safepoint MGA, LLC is an admitted P&C carrier seeking experienced insurance professionals to supervise our Customer Service Team in a call center environment. If you're passionate about training, mentoring, and building cohesive teams, we encourage you to apply.

Job Summary
Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.

Duties and responsibilities

Directly involved in the recruitment of the Customer Service employees.
Create comprehensive training program for newly hired employees.
Facilitate training program and job shadowing program.
Partner with technology to build efficiency and automation into the work flow.
Partner with Marketing to build agent relations.
Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
Communicates effectively internally and externally.
Other tasks and projects as may be assigned

Essential Functions

Ability to communicate clearly verbally and in writing
Ability to supervise and provide guidance to Customer Service Representatives and direct reports
Ability to obtain and maintain resident licensing through the Louisiana DOI and reciprocal licensing in all 50 states in the continental US
Ability to think critically, assess risk, and make informed decisions
Ability to commit to attendance schedule on-site

Qualifications

5-7 years of experience in property and casualty insurance.
2-3 years of experience as a Supervisor in a call center environment.
LA P&C Individual Producer license, or the ability to obtain a LA P&C Individual Producer license within first 30 days, and ability to obtain reciprocal licenses in all 50 states.
Thorough knowledge of the underwriting process and the analytics involved.
Excellent communication and organizational skills
Advanced computer skills and strong systems knowledge
College degree preferred

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
15 Paid Time-Off Days
3 Discretionary Days
5 Parental Leave Days
5 Jury Duty Days
5 Bereavement Days
8 Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premium)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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call center manager jobs in new orleans la

Insurance Call Center Supervisor

Contact Center Operations and Transformation Functional Manager

Card Services Manager

Specialist Manager, Risk and Compliance Services (Personal Consultation)

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