Top 21 Service desk manager Jobs in New Orleans La

IT Desktop/Support Specialist I (Caesars New Orleans)
Caesars Entertainment —New Orleans, LA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Service Desk Manager
Velonex Technologies —New Orleans, LA
- $55,000 - $60,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Driver's License
- Mileage reimbursement
- Health insurance
Quick Apply
4d
IT Generalist
Value Driven Solutions —New Orleans, LA
- $65,000 - $90,000 a year
- Full-time
- Background check
- Windows
- US work authorization
- Health insurance
- Dental insurance
Technical Support Specialist II
FirstLine Schools —New Orleans, LA
- $51,750 - $69,751 a year
- Full-time
- School experience
- Google Workspace
- Computer science
- 403(b)
Quick Apply
7d
IT Systems Manager
Value Driven Solutions —New Orleans, LA
- $110,000 - $130,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Desktop Support Engineer
MG+M The Law Firm —New Orleans, LA
- Weekends as needed
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Desktop Support Specialist
Hancock Whitney —New Orleans, LA
- Weekends as needed
- Word processing
- Writing skills
- English
IT Manager / Architect
Liberty Bank & Trust —New Orleans, LA
- $100,000 - $145,000 a year
- Full-time
- 7 years
- Azure
- Computer Science
- Paid holidays
- Health insurance
IT Operations Manager
Confidential —New Orleans, LA
- $85,000 - $110,000 a year
- Full-time
- Office
- 8 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
IT Technician
T. Baker Smith —Metairie, LA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Membership Services - Franco's Magazine
Cross Gates Family Fitness —New Orleans, LA
- From $32,000 a year
- Full-time
- Management
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Anytime Fitness Assistant General Sales Manager
Anytime Fitness —Metairie, LA
- Part-time
- No experience needed
- Communication skills
- Entry level
Quick Apply
Senior Engineer
Exigo Technology Services, LLC —New Orleans, LA
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Anytime Fitness General Sales Manager
Anytime Fitness —Luling, LA
- Weekends as needed
- No experience needed
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
13d

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IT Desktop/Support Specialist I (Caesars New Orleans)

Caesars Entertainment -
New Orleans, LA

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Job Details

Full-time

Qualifications

Computer operation
Customer communication
Incident Escalation
High school diploma or GED
Desktop (troubleshooting support)
Network support
Escalation handling
Technical Proficiency

Full Job Description

The IT Desktop / Support Specialist problem performs determination and resolution and records all trouble situations to IT. In addition, he/she provides basic training to Support Technicians and users.

Provides first level support functions on all platforms including, but not limited to, AS/400, PC’s, Telephony, Enterprise Networks, NT Server, UNIX.
Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
Responds to telephone calls for help and ensures that client/user support and service requests are handled or escalated in a timely manner.
Provides first-level support for all systems including software and hardware for all platforms; problem determination/isolation and analysis of problem data.
Performs data analysis. Documents findings.
Expedites complex problems to the appropriate IT staff or service vendors. Communicates the final resolution to clients/users.
Completes and documents assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
Maintains the latest procedures and documentation for all platforms. Performs intermediate technical tasks on all platforms.
Uses the help desk log to track and close all client/user calls/problems reported to IT.
Ensures the computer/equipment room is maintained at prescribed temperature levels and is in a clean and orderly condition.
Provides one-on-one training for Support Technicians and clients/users.
Monitors and reports system performance issues as necessary.
Participates in department driven projects.
Maintains the confidential nature of matters pertaining to company records, policies, and customer lists.
Shreds reports containing sensitive data as determined by management.
Maintains a log of all system downtime and reports all extended downtime to the supervisor and/or manager.
Performs all duties in a manner that ensures that the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
Maintains technical asset inventory properly. Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance

Must be at least 21 year old to apply.
High school diploma or GED is required.
College level training equivalent to Bachelor’s degree in Computer Science or equivalent technical training required.
Background experience in technical computer support environment preferred.
Some training in the data processing field is preferred.
Minimum of one year experience in a technical support role required.
Strong personal computing skills recommended.
Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms.
Basic knowledge of computer operations and user environments required.
Intermediate level skills related to trouble-shooting on multiple platforms, problem determination, restoration techniques, related hardware and software products required.
Intermediate knowledge of network topologies.
Excellent communication skills required. Intermediate analytical and problem solving skills.
Must have the ability to exercise judgment when analyzing problems to determine if they warrant escalation.
Must have good customer relation skills. Must be well organized, detail oriented and multi-task oriented.
Must be available to work in a 24 hour, 7 day a week environment.

Additional Requirements:

Must have transportation available and home telephone.
Must have the ability to note audio or visual warnings or error messages from system.

GAMING PERMIT: Non-key

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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Refine Your Search

service desk manager jobs in new orleans la

IT Desktop/Support Specialist I (Caesars New Orleans)

Service Desk Manager

IT Generalist

Technical Support Specialist II

IT Systems Manager

Desktop Support Engineer

Senior Desktop Support Specialist

IT Manager / Architect

IT Operations Manager

IT Technician

Membership Services - Franco's Magazine

Anytime Fitness Assistant General Sales Manager

Senior Engineer

Anytime Fitness General Sales Manager

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