Top 110 Service desk analyst Jobs in New York State

Service Desk Analyst - Buffalo, NY
National Fuel Gas Company —Williamsville, NY
- $70,000 - $85,000 a year
- Email
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
7d
Service Desk Analyst (1 PM - 8 PM)
Cleary Gottlieb Steen & Hamilton LLP —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Service Desk Analyst
Girling Health Care of New York —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Service Desk Analyst
Cloud and Things, Inc —New York, NY
- $30 - $40 an hour
- Day shift
- Windows
- Master's degree
- Bachelor's degree
Quick Apply
4d
IT Analyst for Service Desk
Barnard College —New York, NY
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Windows
Help Desk Technician
Herbert Smith Freehills —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
Senior EITS Service Desk Analyst
NYC Health + Hospitals —New York, NY
- $67,000 - $75,000 a year
- Online Application
- Master's degree
- Team management
- Home Health
- Commuter assistance
- Paid holidays
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Technology Support Analyst
McDermott Will & Emery —New York, NY
- $107,000 - $136,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Service Desk Specialist II
NetCov —New York, NY
- $58,687 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Services Analyst I
The Trade Desk —New York, NY
- $48,200 - $88,300 a year
- 8 hour shift
- Mid-level
- 3 years
- Analysis skills
Service Desk Specialist - Onsite
NetCov —New York, NY
- $47,000 - $65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk - Showrooms
Tilebar | Soho Studio LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Analyst
Utica First Insurance Company —Oriskany, NY
- $45,000 - $55,000 a year
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
11d
Help Desk Analyst
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- Windows
- Associate's degree
Technology Support Services Project Analyst, Imaging Solutions
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance

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service desk analyst jobs near new york state

Service Desk Analyst - Buffalo, NY

National Fuel Gas Company -
Williamsville, NY

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year
7 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan
Prescription drug insurance

Qualifications

Customer communication
Mobile device support
Computer Science
Management Information Systems
iOS
Android
Team development
Bachelor's degree
Desktop (troubleshooting support)
Mentoring
Desktop administration
IT department experience
Mobile devices

Full Job Description

National Fuel is seeking a Service Desk Analyst for an outstanding career opportunity in our Information Technology department at our Williamsville, NY headquarters. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

Serve as a lead resource for Service Desk activities, helping coordinate daily support efforts and assisting analysts with prioritization, troubleshooting, and issue resolution.
Provide high-quality customer interactions in a courteous manner while modeling professional, customer-focused communication for the team.
Record and review incident or request details in the ticketing system to support accurate documentation, timely follow-up, and consistent service delivery.
Assess impact and urgency of issues, set priority according to established standards, and provide guidance to analysts on proper ticket handling and escalation.
Determine appropriate next steps when workarounds are used and route tickets according to established protocols to support permanent resolution.
Use approved communication methods to notify customers of scheduled and unscheduled disruptions, ensuring messaging is accurate, timely, and consistent.
Support first-contact resolution efforts by applying documented solutions and workarounds, while helping analysts identify appropriate resources and escalation paths.
Participate in critical or major impact incidents by helping coordinate Service Desk response activities, maintaining a calm presence, and following established protocols.
Follow up on issues requiring additional research and assist with coordinating resolution activities across support teams as needed.
Collect and compile data to support reporting on support activity, capacity, compliance levels, and service performance.
Monitor and drive adherence to established Service Level Agreements and help identify items requiring attention, escalation, or consolidation into Problem Management.
Participate and drive the creation, review, and update of Service Desk documentation, knowledge articles, and standard operating procedures.
Assist with tracking KPIs and identifying opportunities to improve call resolution, quality of support, and customer satisfaction results.

MINIMUM QUALIFICATIONS:

Bachelors degree in Computer Science, Management Information Systems or related
10+ years prior experience in IT role supporting End Users and IT Operational Technology Needs.
Working level knowledge of various desktop and mobile technologies, including experience with medium-to-large Endpoint Deployments.
Experience supporting Windows and/or Apple environments as well as Android and Apple iOS.
Strong customer service, analytical, organizational, and multi-tasking skills
Energetic, highly self-motivated and able to work efficiently and productively.
Experience mentoring and developing IT Engineers and Analysts.

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live, work, and have 2,000+ employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

COMPENSATION AND BENEFITS:

The base salary range for this position is $70,000 - $85,000.

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

Medical and Prescription Drug Coverage
Paid Company Holidays
Dental Coverage
Parental Leave for Mothers and Fathers
Vision Coverage
Tuition Reimbursement
401(k) with Company Match
Life Insurance
Company Funded Retirement Savings Account
Long Term Disability Insurance
Flexible Work Schedule
Flexible Spending Account
Paid Time Off
Charitable Giving Programs

HOW TO APPLY:

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by August 31, 2026, to [email protected]. Please reference position #26-086NY in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

Pay: $70,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk analyst jobs in new york state

Service Desk Analyst - Buffalo, NY

Service Desk Analyst (1 PM - 8 PM)

IT Service Desk Analyst

Service Desk Analyst

IT Analyst for Service Desk

Help Desk Technician

Analyst, Service Desk Operations

Service Desk Analyst

Senior EITS Service Desk Analyst

Senior IT Service Desk Analyst - Overnight Shift, Contract

Technology Support Analyst

Service Desk Specialist II

Service Desk Analyst

IT Services Analyst I

Service Desk Specialist - Onsite

Help Desk Analyst

IT Help Desk - Showrooms

Help Desk Analyst

Help Desk Analyst

Technology Support Services Project Analyst, Imaging Solutions

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