Top 3 Comptia Jobs in Newark, Ny

IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Desktop Technician
Brite —Victor, NY
- $21.00 - $23.50 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level

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IT Support Specialist - MSP

Just Solutions, Inc. -
Fairport, NY

Quick Apply

Job Details

Full-time
$26 - $36 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Endpoint Security
Mobile device support
iOS
Windows
Android
Microsoft Office
DHCP
Driver's License
Desktop (troubleshooting support)
Computer networking
DNS
macOS
Desktop administration
Technical Proficiency
Peripheral hardware support
Active Directory management
Mobile devices

Full Job Description

Ready to level up your IT career with a growing MSP? Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key role in supporting our customers across Western New York, from Utica to Buffalo.

We offer a competitive hourly wage of $26–$36, based on experience, plus a strong benefits package, including:

Health, dental, and vision insurance
HSA/FSA
Life insurance
Short- and long-term disability
Bonus structure
PTO
401(k) with company match
Growth opportunities
Incentives for earning additional certifications

If this sounds like the perfect position for you, apply now!

JUST SOLUTIONS: OUR MISSION

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!

YOUR SCHEDULE

This IT role offers a stable Monday–Friday schedule from 8:00 AM to 5:00 PM, with opportunities to earn additional income through overtime.

YOUR DAY AS OUR IT SUPPORT SPECIALIST

Each day as an IT Support Specialist, you begin by reviewing your queue and responding to client inquiries promptly, courteously, and professionally. You answer incoming phone calls from clients and provide clear, friendly technical assistance, ensuring every interaction reflects a commitment to exceptional customer service. Throughout the day, you travel on-site to client locations to resolve issues in person, building strong relationships and delivering hands-on support that keeps their operations running smoothly.

You manage multiple tickets and calls simultaneously, documenting each case thoroughly and escalating issues when appropriate. Your ability to communicate effectively, make sound decisions, and work independently ensures that problems are resolved quickly and accurately. With client satisfaction as your priority, you maintain a pleasant and professional demeanor in all interactions-whether with executives, IT teams, or end users. Before wrapping up, you confirm that all tickets are updated and resolved, and you submit your timesheet promptly to maintain utilization requirements.

REQUIREMENTS

Associate degree in Computer Science or a related field, or equivalent experience
CompTIA A+ certification or equivalent
5+ years of relevant experience supporting computers and/or providing technical support
Experience working on a help desk or for a managed service provider (MSP)
Clear career path interest toward server, networking, or cybersecurity engineering
Valid driver's license
Reliable personal vehicle and ability to travel throughout Western NY
Strong proficiency with support tools and PC software troubleshooting
Experience with major antivirus solutions (ESET, SentinelOne, Windows Defender)
Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
Working knowledge of DNS, DHCP, firewalls, and mail flow
Familiarity with Active Directory (AD), IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
Cybersecurity awareness and hands-on best‑practice experience
Support experience with iOS and Android mobile devices
Expertise with Windows 11 and Microsoft 365/Office 365
MacOS experience a plus
PC building or advanced hardware experience (for example, gaming rigs or graphics cards) is a plus

Our ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical expertise with outstanding customer service. If you communicate clearly, make sound decisions under pressure, and approach every interaction with energy, enthusiasm, and a commitment to client satisfaction-we want YOU! Apply today!

Quick Apply

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IT Support Specialist - MSP

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