Top 36 Help desk support Jobs in Newark, Ny

Client Services Representative
PAYLOCITY CORPORATION —Pittsford, NY
- From $26 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
4d
Technology Support Specialist (PA)
Finger Lakes Community College —Canandaigua, NY
- $48,847 - $51,289 a year
- Analysis skills
- 1 year
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Technical Support Specialist I
BCC Software —Pittsford, NY
- $50,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
Technical Support Analyst I
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Infrastructure Systems Administrator - Fairport, NY (HYBRID)
Datrose, Inc —Fairport, NY
- $36 - $43 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
3d
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Executive Account Manager
PAYLOCITY CORPORATION —Rochester, NY
- $43,059 - $85,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
TEMP - Implementation Consultant I - Payroll
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- 5 years
- Office
- High school diploma or GED
Quick Apply
4d
Digital & IT Associate
Parker Hannifin Corporation —Clyde, NY
- $60,600 - $100,900 a year
- Computer Science
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
IT Service Coordinator
Just Solutions, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
Network Technician
Fairport Central School District —Fairport, NY
- From $21 an hour
- Full-time
- Computer Science
- Research
- Mid-level
6d
Infrastructure Systems Administrator
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $75,000 - $90,000 a year
- Contract
- Computer science
- Computer Science
- System design
Quick Apply
6d
Municipal Fund Accounting Support Technician
Williamson Law Book Company —Victor, NY
- $24 - $26 an hour
- Full-time
- English
- Office
- Windows
- Health insurance
- 401(k)
Quick Apply
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $72,000 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Network Operations Center (NOC) Technician - Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Research
Implementation Coordinator - Paylocity Finance
PAYLOCITY CORPORATION —Pittsford, NY
- $25 - $31 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Garnishment Services Specialist I
PAYLOCITY CORPORATION —Pittsford, NY
- $34,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Personal Lines Associate Client Rep
World Insurance Associates LLC —Geneva, NY
- $50,000 - $54,000 a year
- Full-time
- Office
- Clean MVR report
- Typing
- Retirement plan
Quick Apply

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Client Services Representative

PAYLOCITY CORPORATION -
Pittsford, NY

Quick Apply

Job Details

Full-time
From $26 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Bachelor's degree
Productivity software
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Rochester, NY

Compensation: Starting at $26.00/hour

Reports To: Client Services Team Lead

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)

Primary Responsibilities

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience

Required

Bachelor’s degree
Proficiency in Microsoft Office suite
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Self-starter with the ability to handle multiple projects at once.
Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred

CPP, FPC, APA, and/or SHRM-CP certified
Experience in customer service or previous client interfacing role
Experience in payroll and/or call center environment

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $26/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Quick Apply

Refine Your Search

help desk support jobs in newark, ny

Client Services Representative

Technology Support Specialist (PA)

Technical Support Specialist I

Technical Support Analyst I

IT Support Specialist - MSP

Infrastructure Systems Administrator - Fairport, NY (HYBRID)

Client Services Supervisor - Majors

Executive Account Manager

TEMP - Implementation Consultant I - Payroll

Digital & IT Associate

IT Service Coordinator

Network Technician

Infrastructure Systems Administrator

Municipal Fund Accounting Support Technician

Lead Client Services Ops - Growth

Network Operations Center (NOC) Technician - Tier 1

Implementation Coordinator - Paylocity Finance

Manager Client Services Ops- Enterprise

Garnishment Services Specialist I

Personal Lines Associate Client Rep

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