At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.
We are looking for a Service Quality Engineer Lead to join our Global Services organization. In this pivotal role, you will be responsible for planning, directing, and coordinating preparation and implementation programs to ensure compliance with the company’s quality processes and procedures.
As a seasoned professional with deep expertise in your area of specialization, you will draw on your wide-ranging experience to resolve complex issues in creative and effective ways. You will also play a key role in driving continuous improvement by monitoring process data, analyzing trends, financial results, and customer feedback, and using those insights to increase efficiency and elevate service quality across the department and the broader organization.
Essential Duties and Responsibilities:
- Works on diverse to complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Determines methods and procedures on new assignments and may coordinate activities of other personnel
- Evaluates and helps to drive the update to Standard Work, including all service processes, procedures, and systems to improve reliability and repeatability while maintaining compliance to regulatory requirements
- Collaborates to increase the efficiency of service
- Devises and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of services and their delivery
- Investigates and thoroughly understands developments in quality compliance and standards
- Optimizes Service’s installation processes to efficiently detect defects in early project stages
- Performs defect analysis utilizing experience in statistical quality process analytical methods
- Leads the detection and prevention of non-conformances to improve business results in terms of service costs, customer uptime, service vendor and process compliance
- Partners with Operations to aid in enhancing installation first pass yield and reduce out of box failures
- Monitors and analyzes service performance trends for key quality metrics and establishes appropriate control measures
- Coordinates with Operations, R&D, and Regulatory to conduct risk analysis of non-conformances found at installation and drives collaboration and communication for issue resolution through CAPAs, non-conforming material risk analysis, design verification and validations
- Reviews returned material from installation and verifies non-conformances through root cause analysis; develops and executes action plan to address discrepancies; communicates with the manufacturer as required
- Facilitates resolution of MRB issues leading to reduction in number of parts and components used in the provision of service
- Performs statistical analysis to assess the cost of, and determine the responsibility for parts and components that do not meet required standards and specifications
- Supports product field action initiatives
- Prepares and maintains a variety of reports; data trending; manages documentation control systems
- Leads external and internal quality audits
- Conducts quality audits and evaluations
- Communicates and resolves QC issues with Field Service on a day-to-day basis
- Participates in the selection of install/service vendors for the Division
- Coordinates improvement efforts with vendor discrepancies
- Prioritizes and manages multiple projects within design specifications and budget restrictions
- May lead division wide quality initiatives
- Using data, verify that process and system improvements have increased efficiency and driven down costs
- Has responsibility for the monitoring and oversight of services implementation and adherence to our quality systems
- Other duties as assigned by manager
Required Qualifications and Experience:
- Bachelor’s degree (B.S.) in engineering (electrical, mechanical, software, or computer) required. M.S. preferred, with 8-12 years related industry experience
- Quality Engineer certification preferred
- Commitment to excellence and high standards, with strong organizational and analytical skills
- Possesses strong understanding of core process methodologies and problem-solving techniques related to primary role
- Possesses ability to generate and explain detailed proposals, guidelines, and procedures for the Quality Engineering functions to departmental and/or non-departmental personnel.
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Proven ability to handle multiple projects and meet deadlines; Demonstrated ability to plan and organize projects
- Competent understanding of ISO 9001, ISO 13485, and GMP regulations
- Familiar with design control principles and basic inspection techniques
- Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization
- Must be able to analyze and resolve non-routine product issues related to installation and service using independent judgment and inspection
- Possesses the ability to influence, motivate, and enable others to contribute to the effectiveness of the organization
- ASQ &/or RAPS Certifications are a plus
- Lead Auditor Certification is a plus
- Lean Six Sigma green or black belt certification is a plus
The annualized base salary range for this role is $120,100 to $188,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Why Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
If you have the right skills and experience, apply today!
#LI-RF1 #lead-level
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
