Top 12 Technical support technician Jobs in Newark Ny

Technical Support Technician
GoNetspeed —Phelps, NY
- $21 an hour
- 8 hour shift
- Mid-level
- Office
- Organizational skills
- Health savings account
- Health insurance
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13d
IT Support Technician
SpaceX —Canandaigua, NY
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
4d
IT Support Tech II
Wayne-Finger Lakes BOCES —Newark, NY
- $55,328.00 - $60,421.75 a year
- Mid-level
2d
Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
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Network Operations Center (NOC) Technician – Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Email
- Computer science
- Computer Science
- Research
Desktop Technician
Brite —Victor, NY
- $21.00 - $23.50 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Network Operations Center (NOC) Technician - Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Research
11d
Junior Helpdesk Support Technician (PT)
Finger Lakes Community College —Canandaigua, NY
- $20 an hour
- Part-time
- Entry level
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4d
Senior NOC Technician
FIRSTLIGHT —Victor, NY
- $25 - $35 an hour
- 5 years
- Continuous improvement
- Mentoring
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Summer Worker - Tech Support and Packer/Mover
Hobart and William Smith Colleges —Geneva, NY
- $15.50 an hour
- Temporary
- Classroom
- Ability to lift 50 pounds
- Communication skills

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Technical Support Technician
GoNetspeed —Phelps, NY
Answer incoming customer repair calls. Clearly documenting all calls via our trouble ticketing system. Post-secondary education in a related field or equivalent…
$21 an hour
Quick Apply
13d
IT Support Technician
SpaceX —Canandaigua, NY
Must have valid driver's license. Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
$29 - $45 an hour
4d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Columbus, OH
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$23 an hour

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technical support technician jobs near newark ny

Technical Support Technician

GoNetspeed -
Phelps, NY

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Job Details

Full-time
$21 an hour
13 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
Project management experience in technology
Employee relationship building
Managing projects

Full Job Description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed. After completing 2-3 weeks of training Monday-Friday, the shift options are either Tuesday-Saturday (8-hour shifts) or Wednesday -Saturday (10-hour shifts).

Essential Job Functions:

Clearly documenting all calls via our trouble ticketing system.

Communicating complex technical issues to customers in an easy-to-understand manner.

Respond professionally and proficiently to customers.

Perform customer call backs as appropriate and small business customer support.

Proactively monitor all in-service systems and respond to major events appropriately.

Ability to work in a fast-paced environment and multi-task proficiently.

Level I Support:

Answer incoming customer repair calls.

Be the first point of contact for our customers concerning technical / small business account support.

Troubleshoot with customers.

Troubleshoot Wi-Fi and VoIP related issues.

New installation setup – data and/or voice.

Resolve customer complaints of any type.

Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.

Ability to resolve order issues and handle escalations.

Preferred Skills:

Post-secondary education in a related field or equivalent work experience preferred.

Proficiency in the use of Microsoft Office applications.

Strong project management and organizational skills are essential.

Excellent interpersonal, relationship, and communication skills (written and oral).

Understanding of network technology industry and terminology.

Education and Experience:

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Quick Apply

Refine Your Search

technical support technician jobs in newark ny

Technical Support Technician

IT Support Technician

IT Support Tech II

Help Desk Technician

Network Operations Center (NOC) Technician – Tier 1

Desktop Technician

Network Operations Center (NOC) Technician - Tier 1

Junior Helpdesk Support Technician (PT)

Senior NOC Technician

Summer Worker - Tech Support and Packer/Mover

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