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Fiber Technician

ITG Communications -
Carrollton, GA

Quick Apply

Job Details

Full-time
$14 - $20 an hour

Benefits

Paid training

Qualifications

Customer communication
Outdoor work experience
High school diploma or GED

Full Job Description

Job Description

ITG Communication is currently hiring for Fiber Technician (Carrollton, GA)

The Fiber Technician is responsible for performing in-home and on-site installation, maintenance, and repair of fiber optic systems. This role supports the expansion and stability of high-speed data transmission infrastructure and requires work in residential and commercial environments. Technicians must ensure all work is completed to customer satisfaction and meet company quality, safety, and compliance standards.

We provide paid training for all new technicians. Training generally takes 4–8 weeks for those new to the role and may be shorter for experienced candidates. Training pay is $14-20 an hour. After training, technicians transition to production pay with opportunities for overtime.

Responsibilities

Install and repair fiber optic cables for internet, voice, and video services

Troubleshoot, inspect, and replace damaged or degraded fiber components

Monitor signal strength and diagnose connectivity issues using testing equipment

Maintain accurate records of installations, repairs, and customer interactions

Educate customers on services and assist with setup of customer-owned devices

Coordinate with dispatch and field leadership to manage work orders

Maintain cleanliness and organization of job site before and after work completion

Adhere to safety policies and use hand and power tools appropriately

Work in confined spaces such as attics and crawl spaces

Follow proper ladder and climbing procedures when accessing rooftops or poles

Key Measures / Key Performance Indicators:

First-time installation and repair completion rate
Signal test and quality compliance results
Customer satisfaction scores and feedback
On-time arrival and job completion metrics
Documentation accuracy and completion

Requirements

High school diploma or GED required

Experience:

Prior experience in fiber installation or low-voltage cabling preferred but not required
Strong oral communication and customer service skills
Ability to follow written and verbal instructions and work as part of a team

Exposure:

Internal: Works with field supervisors, dispatch, and installation teams
External: Regularly interacts with residential and commercial customers on-site
Frequent travel between job locations; exposed to outdoor weather conditions

Factors critical to success at ITG Communications for this position:

Technical Accuracy: Completes installs and repairs to standard with minimal rework
Customer Orientation: Demonstrates courtesy, patience, and professionalism in every customer interaction
Safety Commitment: Follows all field safety protocols and contributes to a culture of safety awareness

Physical Requirements

Ability to stand, walk, climb, balance, stoop, kneel, crouch, and crawl
Ability to lift and carry up to 75 lbs
Comfortable working in attics, crawl spaces, and on ladders
Visual and auditory ability to use tools and testing equipment

• Manual dexterity for handling fiber cables, connectors, and power tools • Tolerance for outdoor work in varied weather conditions

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Quick Apply

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