Recruiting/Staff Coordinator- Fayetteville, GA Full-time, Part-time
Position Summary: Coordinate administrative, business, and other operational activities for the office by performing the following duties. Maintains solid and consistent communication with branch leadership, handles accounting/billing functions, collaborates on employee and client service issues, and ensures accurate file maintenance.
Essential Duties: Screens, Interviews, and Oversees the new hire process for all branch hires; ensures all documentation is completed promptly and accurately. On-boards and trains new branch Administrative employees. Sets up training for all branch new hires and current employees; may oversee or facilitate classes, including quarterly in-service meetings
Receive and enter data for new and current patients and employee records. Create, maintain, and update the clinician's schedules according to authorizations and patient needs. Maintain clinician's availability lists. Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources, and patients. Ensure adherence to company policies associated with record establishment, retention, maintenance, and confidentiality. Prepare clinical records for new patients upon receipt of referral. Complete quantitative administrative review of clinical records at the start of care and upon patient discharge. File incoming documents daily.
Maintain a control procedure for active patient files. Maintaining a tracking system to ensure clinical records are current according to company policy and regulatory requirements. Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
Assist with creating and maintaining client and caregiver schedules with an emphasis on accuracy and a high level of customer service. Assisted with following up on all client and caregiver issues to ensure any problems or concerns were addressed and resolved. Answer incoming calls in a friendly, professional, and knowledgeable manner. Enter and maintain accurate client and caregiver data in the software system. Communicate new assignments and schedule changes to caregivers and clients promptly and professionally. Must be willing to participate in the on-call after-hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies, and caregiver call-outs-collection and processing of payments. Provide additional administrative support as needed. Oversees compliance with HR processes and procedures throughout the branch. Ensures the appearance of the branch's open environment is professional: neat, clean, orderly, and generally free of clutter
Supervises the purchasing and material management functions for all branch office supplies. Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicaid and HIPAA regulations and requirements. Abides by all rules, policies, procedures, and standards
Assists the Service Coordinators with Scheduling of the Home Care Aides as needed
Serves as the point of contact for new hires. Provides customer service by answering employee questions accurately and promptly. All pre-hire steps have been completed, including completing pre-hire forms and conducting the background investigation. Completes Forms I-9, verifies I-9 documentation, and maintains I-9 files.
Assembles and maintains employee files. Review documents to ensure all forms are filled out.
Ensures files are complete with all required documents. Enters new employee data into the payroll system accurately and promptly. Performance Responsibilities: Maintains positive internal and external customer service relationships. Maintains open lines of communication. Plans and organizes work effectively and ensures its completion
Meets all productivity requirements. Demonstrates team behavior and promotes a team-oriented environment. Represents the organization professionally at all times.
Must be willing to participate in the on-call after-hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies, and caregiver call-outs. Provide additional administrative support as needed. Provide back-up assistance with New Hire Orientation. Attend and actively participate in weekly staff meetings.
Job Requirements:
Recruiting/Staffing background is highly preferred.
Solid experience in customer service
Strong communication and interpersonal skills
Proficient computer skills Bachelor's degree required with one to two years of human resources and administrative experience in a fast-paced service oriented industry
Well-developed written and verbal communication, training, and interpersonal skills
Required Education: College Degree Required Experience: Recruiting: 1 year Customer Service: 1 year
