The Administrative Office Specialist provides professional clerical and administrative support to the division by providing support to managers, employees, and customers, assisting in daily office needs, and managing the company’s general administrative activities. The incumbent supplies information to callers, maintains files, organizes and maintains schedules and appointments, generates standard reports, and produces correspondence.
This role involves a high volume of customer service activities as part of day-to-day operations.
Hiring Range: $20.00 - $ 22.00per hour
This position is full-time on-site, Monday through Friday from 8am-5pm!
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Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services.
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Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues, gather customer information, track sales activities, create outreach campaigns, and generate new business opportunities and customer retention activities.
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Generates market interest and sales as the primary point of contact and resolution for all calls and cases routed from the Customer Care Center (CCC) for small commercial dumpster and temporary Roll-Off inquiries ensuring customers receive products and services in a timely manner and are connected with appropriate divisional sales team for in-person follow-up as needed
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Manages daily workflows of outgoing and incoming mail in a timely manner.
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Communicates with vendors in a professional manner to collect invoices and processes information for accounts payable.
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Performs filing of safety records, procedures, and employee personnel records to ensure data is organized and up to date.
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Monitors stock of office supplies and places an order when needed to ensure adequate inventory of critical supplies.
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Provides general administrative and clerical functions including scanning, filing, faxing, and copying to support facility needs
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Handles incoming and outgoing calls for other office staff and routes employee and customers inquiries to the proper personnel.
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Composes and updates regular correspondence such as invitations and informative materials to ensure consistency throughout the division.
- Assists new hires with onboarding paperwork, benefits enrollment, and other necessary information pertaining to their employment.
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Makes travel arrangements for managers when travel to other business locations is necessary.
- Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Career Path Definitions & Distinctions:
Administrative Office Specialist I: Has 0-2 years of progressively complex experience in the administrative support field. Demonstrates basic knowledge of Casella’s business products and services and the waste industry. Can effectively manage assigned projects, including filing, mailing, and ordering of supplies. Can effectively take calls from customers, and direct visitors only asking for assistance when needed.
Administrative Office Specialist II: Has years 2-4 of progressively complex experience in the administrative support field. Has a solid understanding of Casella’s business products and services and the waste industry. Prepares reports, completes data entry, receives and responds to customer correspondence, and schedules meetings for on site managers.
Administrative Office Specialist III: Has 4-6 years of progressively complex experience in the administrative support field. Support managers and other employees by, coordinating mailing, arranging meetings and conference calls, and directing customers to the proper departments. Produce special project reports as needed, support and update databases, run queries, develop database reports, and coordinate mailings. Demonstrates an ability to mentor and train other administrative staff. Has started to build strong relationships with home office and divisional employees at various levels within the organization.
Office Manager: 6+ years of progressive leadership experience in the administrative and office management field. Demonstrates highly integrated knowledge and competence in several technical areas of customer service and office management and has built strong relationships with home office and divisional employees at various levels within the organization. Provides training and mentoring to business service staff. Works with Payroll and Human Resources departments to process new hire onboarding paperwork, benefits enrollment, and answer questions pertaining to their employment. Takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate.
The successful candidate will have a High School Diploma or equivalent, 0-2 years of administrative experience and a demonstrated ability to work as part of a team in a collaborative environment.
Outstanding relationship management skills, excellent listening, communication, customer service and problem solving sills are required. Demonstrated proficiency with MS Office (Word, PowerPoint, Excel, and Outlook) and proficiency in administrative and clerical procedures and systems are necessary. Versatility, flexibility, and willingness to work changing priorities is expected.
