PRIMARY FUNCTION:
The Training and Development Coordinator is responsible for the effective delivery of training programs that support partner development, organizational goals, and member service excellence. This position plays a key role in delivering onboarding programs, role-specific training, systems education, and continuous development initiatives. The Training and Development Coordinator will ensure all programs reflect the Core Values of Notre Dame Federal Credit Union and equip partners with the tools, knowledge, and confidence to succeed in their roles.
The Training and Development Coordinator will collaborate with subject matter experts, department managers, and the Training Team to assess training needs, develop content, and deliver engaging sessions that foster learning and retention.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The following responsibilities must be carried out in a way that consistently reflects the mission, vision, and values of Notre Dame FCU. Other duties may be assigned as needed.
- Facilitate new partner onboarding and orientation, ensuring a smooth transition into the organization.
- Deliver role-specific training for retail, lending, operations, and support teams, both in person and virtually.
- Develop training materials, guides, presentations, and job aids that support learning objectives.
- Support partners in developing skills in systems, compliance, member service, sales, and credit union operations.
- Assist in evaluating training effectiveness through assessments, feedback surveys, and on-the-job application.
- Partner with leadership and subject matter experts to ensure training content remains current, relevant, and aligned with operational goals.
- Coach and support new hires throughout their training journey, including follow-ups and one-on-one guidance as needed.
- Assist in maintaining accurate training records and tracking learning progress through the Learning Management System (LMS).
- Ensure compliance training is completed and documented as required by policy and regulatory guidelines.
- Promote a culture of learning and development across all departments.
- Stay current with industry trends and best practices in training, adult learning, and credit union operations.
Support special training initiatives, refresher courses, and rollout of new systems, policies, or procedures.
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QUALIFICATION REQUIREMENTS:
- To perform this job successfully, an individual must be able to effectively deliver and support learning in a professional and engaging way.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
- Experience with Learning Management Systems (LMS) and eLearning tools is preferred.
- Ability to troubleshoot common system or equipment issues used in training delivery.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree in Education, Business, Organizational Development, or related field preferred.
- Minimum of 2 years of experience in training, facilitation, or credit union/financial services.
- Experience working in a frontline or member-facing role is highly desirable.
Strong knowledge of credit union products, services, systems, and regulations preferred.
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LANGUAGE SKILLS:
A qualified individual must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. This position will require the ability to write reports, business correspondence, and procedure manuals and strong communication skills are necessary to effectively present information and respond to questions from groups of managers, the Board of Directors, and others involved or associated in the human resources function.
MATHEMATICAL SKILLS:
This position will require the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
A qualified person must be able to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists. Also, the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form will be required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 25 pounds.
MENTAL DEMANDS:
The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.
REGULATORY COMPLIANCE & CONFIDENTIALITY:
Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union.
This job description does not imply that these are the only duties, including essential functions, to be performed by the individuals occupying this position. In addition, this job description is not an employment contract. The employment relationship w3ith the individuals occupying this position remains “at will”.
#I-DNI (do not ingest).
