Top 13 Customer service donor support technician Jobs in Norfolk, Va

Veterinary Assistant
Chesapeake Humane Society —Chesapeake, VA
- $15 - $18 an hour
- Part-time
- Clean driving record
- Vital signs
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Customer Service - Donor Support Technician
CSL Plasma —Norfolk, VA
- Part-time
- Bilingual
- Basic math
- High school diploma or GED
Support Services Technician
LifeNet Health —Virginia Beach, VA
- $16.83 - $22.44 an hour
- Full-time
- Writing skills
- Forklift
- High school diploma or GED
- Profit sharing
- Wellness program
Plasma Center Technician
Biolife Plasma Services —Chesapeake, VA
- From $16 an hour
- Part-time
- Vital signs
- Ability to walk for extended periods
- High school diploma or GED
- Paid training
- Paid holidays
Inventory Control Technician
LifeNet Health —Virginia Beach, VA
- $18.51 - $24.68 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Profit sharing
- Wellness program
4d
Maintenance Technician I
FORKIDS INC —Chesapeake, VA
- $17 - $22 an hour
- Full-time
- Clean driving record
- Residential
- High school diploma or GED
9d
Senior Plasma Center Technician - Phlebotomist
Biolife Plasma Services —Chesapeake, VA
- From $17 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Paid training
- Paid holidays
EMT-Basic (EMT-B) – Plasma Center
Biolife Plasma Services —Chesapeake, VA
- $20.00 - $29.26 an hour
- Full-time
- CPR Certification
- Nursing
- LVN
- Paid holidays
- Disability insurance
9d
Medical Staff Associate - LPN/Advanced EMT/Paramedic/RN
CSL Plasma —Norfolk, VA
- Extended hours
- Bilingual
- Nursing
- Medicine
10d
MSS EMT – P / LPN
Biolife Plasma Services —East Hampton, VA
- $24.30 - $33.44 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Disability insurance
7d

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Veterinary Assistant

Chesapeake Humane Society -
Chesapeake, VA

Quick Apply

Job Details

Part-time
$15 - $18 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Companion animal handling
Computer operation
Confidential information handling
Customer service
Client inquiry handling
In-person customer service
English
High school diploma or GED
Surgery
Driver's License
Animal handling
Computer skills

Full Job Description

Position: Veterinary Assistant
Reports to: Clinic Manager

Summary
The Veterinary Assistant provides support to the Medical Director (MD) and the Licensed Veterinary Technician (LVT) of the Chesapeake Humane Society (CHS) veterinary clinic. The incumbent shall provide exceptional customer service and animal care counseling for clients, donors, and adopters.

Duties and Responsibilities

Veterinary Assistant

Obtain medical histories and relay pertinent information to the MD/LVT
Safely and humanely restrain pets for exams, vaccinations, diagnostics, and surgical preparation
Observe pets for gross abnormalities, take vitals, and report concerns to MD/LVT
Perform diagnostic services such as bloodwork, ear swabs, and skin scrapings for MD/LVT to interpret, document results, and communicate to clients or Administrative Assistants
Recover pets from anesthesia and involve MD/LVT as needed
Provide post-operative, vaccination, and microchipping counseling and answer client inquiries, forwarding to MD/LVT as appropriate
Clean and sanitize veterinary equipment, surgical tools, animal enclosures, workspace, lobby, and break room as assigned
Ensure all supply areas are stocked and report deficiencies to MD

Administrative

Answer phone, e-mail, and in-person inquiries regarding clinic and shelter services offered by CHS, forwarding to management or veterinary staff as appropriate
Schedule surgical services for public clients, rescues, and Chesapeake Animal Services
Obtain medical histories, enter medical notes, and fill prescriptions
Check clients in and out, recommend services/products appropriate to the client’s pet/s, and accept payment for services
Perform reminder and follow-up calls, forwarding to veterinary staff as appropriate
Reconcile funds received and file medical paperwork for each day of business
Ensure all supply areas are stocked and report deficiencies to management

Other Duties

Work cooperatively with all staff and volunteers to promote the CHS mission
Uphold and embrace CHS’s Workplace Culture Agreement in all aspects of work
Engage visitors in non-confrontational, educational conversations regarding animal care, surrender, sheltering policies, etc.
Perform other duties as necessary

Skills and Educational Requirements

A high school diploma
Confidence using computer systems and learning new software
The ability to distinguish which client inquiries are appropriate for his/her knowledge base
The ability to provide quality customer service in a high-volume, stressful environment
Strong written and oral communication skills including the ability to educate clients effectively in English
Strong familiarity with veterinary medicine (particularly surgical procedures and preventative care) or the ability to learn these skills
The ability to count currency
Willingness to discuss euthanasia, open-admission sheltering, and surrender of pets in a non-judgmental, non-confrontational, fact-based manner
The ability to express organizational standpoints when serving as a CHS representative
The ability to handle confidential or sensitive information with discretion

Physical and Time Demands

Flexible working hours including evenings and weekends
Ability to work in a fast-paced setting with distractions
Ability to work in the presence of animals, wildlife, strong odors, and cleaning solutions
Ability to stand, walk, bend, and lift and carry materials up to 40 lbs
Ability to handle stress
Valid driver’s license, clean driving record, and reliable personal transportation

Salary and Benefits

$15.00 - $18.00/hour, depending on experience
Medical, Dental, and Vision Insurance (full-time only)
Access to mental health resources (Insight Timer app, Compassion Fatigue training, and Trauma-Informed Care training)
Paid Holidays (full-time only)
Personal Time-off (full-time only)
Simple IRA Plan with up to 3% organization match
Professional development and continuing education opportunities
Discounted clinic services and adoption fees
Discounted retail items, pet prescriptions, and prescription foods

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years of surgical experience to you have?

Experience:

Veterinary Assistant: 1 year (Required)
Animal handling: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service donor support technician jobs in norfolk, va

Veterinary Assistant

Customer Service - Donor Support Technician

Support Services Technician

Plasma Center Technician

Inventory Control Technician

Maintenance Technician I

Senior Plasma Center Technician - Phlebotomist

EMT-Basic (EMT-B) – Plasma Center

Medical Staff Associate - LPN/Advanced EMT/Paramedic/RN

MSS EMT – P / LPN

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