Top 45 Customer support specialist Jobs in Norfolk, Va

Implementation Specialist I / Client Onboarding
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Writing skills
- No experience needed
- Entry level
- Wellness program
- Disability insurance
Client Support Specialist
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Military
- Writing skills
- 3 years
- Wellness program
- Disability insurance
8d
Patient Call Center Specialist
Urology of Virginia PLLC —Virginia Beach, VA
- $16.50 - $20.00 an hour
- Communication skills
- Entry level
Quick Apply
HR Solutions Specialist
ADP —Norfolk, VA
- $18.56 - $34.66 an hour
- Full-time
- Military
- Writing skills
- Organizational skills
- Wellness program
- Disability insurance
2d
Customer Support Specialist
Eyring Movers —Hampton, VA
- $23.68 - $28.51 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Relocation assistance
- Health insurance
Quick Apply
Member Services Specialist
Real Estate Information Network, Inc. —Portsmouth, VA
- $21 - $23 an hour
- Full-time
- Background check
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
Implementation Specialist II
ADP —Norfolk, VA
- $18.56 - $34.66 an hour
- Overtime
- Military
- Writing skills
- Mid-level
- Wellness program
- Disability insurance
9d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Chesapeake, VA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Virginia Beach, VA
- $17 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
4d
Customer Experience Specialist
Balfour Beatty —Newport News, VA
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Sr Workforce Planning Specialist
ADP —Norfolk, VA
- $18.56 - $34.66 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Wellness program
- Disability insurance
Call Center Specialist
notifyMD —Chesapeake, VA
- From $17.50 an hour
- 8 hour shift
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Support Center Specialist
LinTech Global, Inc. —Portsmouth, VA
- $45,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Office
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
1d
Customer Retention Specialist - State Farm Agent Team Member
Jim Clark - State Farm Agent —Norfolk, VA
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Paid time off
Quick Apply
Prior Resident Specialist
Equity Residential —Virginia Beach, VA
- $35,100 - $47,600 a year
- Full-time
- Microsoft Excel
- Basic math
- English
- Paid holidays
- Health insurance
4d
Customer Experience Specialist
Groundworks Operations, LLC —Virginia Beach, VA
- $20 an hour
- Weekends as needed
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Inside Customer Service Specialist
Specialty —Norfolk, VA
- $17 - $20 an hour
- Part-time
- Research
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
Customer Experience Specialist
Fortis Solutions Group —Virginia Beach, VA
- $22 - $28 an hour
- Full-time
- Marketing
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
Prior Resident Specialist
AvalonBay Communities —Virginia Beach, VA
- $35,100 - $47,600 a year
- Full-time
- Microsoft Excel
- Basic math
- English
- Paid holidays
- Health insurance
Prelitigation Client Relations Specialist
Rutter Mills, LLP —Norfolk, VA
- $42,500 - $47,500 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick Apply

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Implementation Specialist I / Client Onboarding

ADP -
Norfolk, VA

Apply Now

Job Details

Full-time
$17.02 - $30.14 an hour

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Benefits from day one
Volunteer time off
Life insurance

Qualifications

Post-sales product instruction
Customer training
Customer relationship building
Client onboarding
Payroll systems implementation
Phone communication
Writing skills
Business analysis
ADP
No experience needed
Managing clients in a customer support role
Client retention
HR systems implementation
Customer relationship management
Systems analysis
Implementing IT solutions
Project stakeholder communication
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

ADP is hiring Implementation Specialists for client onboarding. This is a hybrid position working 3 days in the office and 2 days at home each week.

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. Even more, you'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees - from paychecks to health benefits and beyond.

You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups / projects at the same time. You will share essential information with clients and internal teams.
You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

Prior experience is not required; we will train you to be successful!
You can work overtime hours during peak seasons.

YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

#LI-Hybrid

$20.00 - $21.00 / hour

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $17.02 - USD $30.14 / Hour*

Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

customer support specialist jobs in norfolk, va

Implementation Specialist I / Client Onboarding

Client Support Specialist

Patient Call Center Specialist

HR Solutions Specialist

Customer Support Specialist

Member Services Specialist

Implementation Specialist II

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Customer Experience Specialist

Sr Workforce Planning Specialist

Call Center Specialist

Customer Support Center Specialist

Customer Retention Specialist - State Farm Agent Team Member

Prior Resident Specialist

Customer Experience Specialist

Inside Customer Service Specialist

Customer Experience Specialist

Prior Resident Specialist

Prelitigation Client Relations Specialist

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