Top 17 Intune Jobs in Norfolk, Va

Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
Remote Kit System Admin
General Dynamics Information Technology —Virginia Beach, VA
- $85,093 - $97,865 a year
- Mid-level
- 3 years
- Travel
- Paid time off
- 401(k) matching
Tier III Support Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $80,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
Tier II Support Technician (Shift Schedules: Day, Evening and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Technical Project Specialist
Layer 9 —Suffolk, VA
- Full-time
- Mid-level
- 3 years
- Travel
- Paid time off
Quick Apply
System Administrator II
1st Advantage Federal Credit Union —Yorktown, VA
- $79,163.97 - $98,954.96 a year
- Online Application
- Customer service
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
5d
DevSecOps Engineer
Emprise Corporation —Chesapeake, VA
- Full-time
- Azure
- Bachelor of Science
- Windows
DC Support Analyst
World Market —Windsor, VA
- $28.50 - $36.00 an hour
- Online Application
- Mid-level
- Windows
- SQL
- Health insurance
- Dental insurance
Quick Apply
3d
E-Discovery Administrator
NexGen Data Systems Inc (NGDS) —Suffolk, VA
- Full-time
- Writing skills
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Cloud Service Support Administrator/Analyst
NexGen Data Systems Inc (NGDS) —Suffolk, VA
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
14d
Mid - Systems Engineer (w/ active Secret)
CRITICAL SOLUTIONS —Norfolk, VA
- $85,000 - $110,000 a year
- Full-time
- Background check
- Azure
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
12d
IT Operations Engineer
INIT Innovations in Transportation, Inc. —Chesapeake, VA
- $95,000 - $115,000 a year
- Hybrid work
- 5 years
- Office
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
SOC Cyber Engineer-Virginia Beach, VA
iSenpai —Virginia Beach, VA
- $120,000 - $150,000 a year
- Mid-level
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Programmer Analyst IV – Endpoint Architect
City of Norfolk, VA —Norfolk, VA
- $67,155.13 - $112,508.28 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
Microsoft Defender Specialist - Active TS/SCI with CI Poly
ENS Solutions, LLC —Norfolk, VA
- Full-time
- Windows
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
The specialist communicates technical information clearly to both technical and non-technical users, provides guidance on system functionality and best…
$60,000 - $75,000 a year
Remote Kit System Admin
General Dynamics Information Technology —Virginia Beach, VA
May vary based on technical training, certification(s), or degree. Education: Technical training, relevant certification(s), or an IT-related degree.
$85,093 - $97,865 a year

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Level 3 Engineer - Managed Services Provider
EasyIT —Dublin, OH
Familiarity with service ticketing and remote monitoring/management tools. As a Senior Systems/Network Engineer, you’ll play a key role in designing,…
$60,000 - $90,000 a year
Quick Apply
8d
Desktop Support (Windows 10/11 environment)
Central Point Partners —Upper Arlngtn, OH
*Exceptional customer service skills *with ability to communicate technical concepts to non-technical users. Experience with or *willingness to learn AI tools…
$54,080 - $58,240 a year
Quick Apply
5d

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Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

STRATASCORP -
Hampton Roads, VA

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Cloud identity and access management (IAM)
Customer communication
Mobile device support
Microsoft Outlook
Incident management software
Microsoft Exchange
Windows
Bachelor's degree
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Collaborative technology platforms
Microsoft Teams
SharePoint
MFA
IP networking
Access control management
Desktop administration
CompTIA Security+
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Job Description:

We’re seeking a customer focused Junior IT Support Agent/Technician to provide first line support for Microsoft technologies including Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Windows 10/11, Azure Active Directory/Entra ID, and standard productivity applications. You will triage incidents, resolve common issues, fulfill service requests, and escalate complex problems—delivering a consistent, friendly experience to end users.

Key Responsibilities

Frontline Incident Response

o Answer support tickets and log all interactions in the ITSM system.
o Perform initial triage, categorize/severity score incidents, and attempt first contact resolution.
o Follow standard operating procedures (SOPs) and knowledge base articles.

Microsoft 365 End User Support

o Assist with Outlook/Exchange Online (mailbox access, shared mailboxes, mail flow troubleshooting).
o Support Microsoft Teams (sign in issues, meetings, audio/video, device setup, basic governance).
o Help with SharePoint Online/OneDrive (sync issues, permissions requests, file recovery).

Windows & Device Support

o Troubleshoot Windows 10/11 login, profile and application issues.
o Perform basic hardware diagnostics; support Intune managed devices (compliance checks, app installs, policy refresh).

Accounts & Access

o Process basic account tasks in Azure AD/Entra ID (password resets, unlocks, conditional access checks).
o Provision standard access per role based access controls (RBAC) and approved workflows.

Service Requests & Onboarding

o Fulfill routine requests (software installs, license assignments, distribution list changes).
o Support new hire setup (accounts, MFA enrollment, devices, and starter guidance).

Knowledge & Documentation

o Maintain accurate ticket notes and user communications.
o Contribute to the knowledge base (KB) with clear, repeatable solutions and “how to” guides.

Escalation & Collaboration

o Escalate unresolved issues to according to SLAs.
o Collaborate with systems administrators, network engineers, and security teams when required

Job Requirements

o Bachelor’s degree from an accredited institution
o 0–2 years in an IT support/help desk role (or equivalent practical experience).

Working knowledge of:

o Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
o Windows 10/11 troubleshooting and user profile fundamentals.
o Azure AD/Entra ID basics (password resets, MFA prompts, license assignments).
o Core networking concepts (DNS, DHCP, VPN) at a basic level.

Experience with an ITSM/ticketing tool.
Strong customer service, communication, and documentation skills.
Clear verbal/written communication; ability to explain technical concepts simply.
Time management and prioritization under SLA guidelines.
Attention to detail; consistent documentation practices.
A personal growth mindset—willingness to learn and improve.

Preferred Qualifications

Experience with Intune (device compliance, app deployments) and SCCM/ConfigMgr basics.
Familiarity with Exchange Online admin center and Teams admin center (read only or guided tasks).
Scripting exposure (PowerShell) for repetitive tasks.

Certifications Required at hire:

Security+ CE

Certifications Required within 90 days of hire:

Microsoft Certified: Azure Fundamentals (AZ 900)
Microsoft 365 Certified: Fundamentals (MS 900)

Shift Details:

Positions available in the following shifts. Please specify in your application which (one or more) shift is your preferred:

Day, 8am-4pm
Evening, 4pm-12am
Night*, 12am-8am

Night shift specifics: The Third Shift Support Specialist delivers responsive support to users operating across multiple geographic regions and time zones, ensuring continuity of service during non-business hours. The position documents incidents, service requests, troubleshooting activities, and resolutions within the organization's IT service management platform, while maintaining accurate records for knowledge sharing and operational continuity. The specialist communicates technical information clearly to both technical and non-technical users, provides guidance on system functionality and best practices, and facilitates the effective transition of unresolved issues to subsequent support tiers or business-hour teams. Through strong customer service and technical problem-solving skills, the specialist helps maintain a high level of user satisfaction and operational effectiveness across the enterprise.

(Shift Schedules: Day, Evening, and Night)

We use E-Verify to confirm the identity and employment eligibility of all new hires.

The anticipated salary range for this role is $60,000 to $75,000 annually. The anticipated salary range for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.

Apply Now

Refine Your Search

intune jobs in norfolk, va

Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

Remote Kit System Admin

Tier III Support Technician (Shift Schedules: Day, Evening, and Night)

Tier II Support Technician (Shift Schedules: Day, Evening and Night)

Technical Project Specialist

System Administrator II

DevSecOps Engineer

DC Support Analyst

E-Discovery Administrator

Cloud Service Support Administrator/Analyst

Mid - Systems Engineer (w/ active Secret)

IT Operations Engineer

SOC Cyber Engineer-Virginia Beach, VA

Programmer Analyst IV – Endpoint Architect

Microsoft Defender Specialist - Active TS/SCI with CI Poly

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