Top 658 Relations manager Jobs in Norfolk Va

Client Success Manager
Paradigm, Inc. —Virginia Beach, VA
- $65,000 - $90,000 a year
- Full-time
- Background check
- 7 years
- Criminal background check
- Health savings account
- Paid holidays
Quick Apply
HR Generalist Manager I
Aramark —Norfolk, VA
- $75,000 - $85,000 a year
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
5d
Manager, Customer Relations and Guest Services
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- 403(b) matching
- Paid parental leave
Quick Apply
9d
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Virginia Beach, VA
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
2d
Senior Proactive Labor Relations Consultant - Remote
Optum —Chesapeake, VA
- $91,700 - $163,700 a year
- Full-time
- Remote
- 5 years
- Pass drug screening
- Continuous improvement
13d
Assistant Store Manager
Dodge's Southern Style —Norfolk, VA
- $57 - $60 an hour
- English
- Mid-level
- In-person
- 401(k)
Quick Apply
Physical Therapist
Laurel Park Rehabilitation and Healthcare Center —Chesapeake, VA
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick Apply
Director of Human Resources
Town of Smithfield, VA —Smithfield, VA
- $89,083.72 - $118,035.93 a year
- Online Application
- Background check
- Microsoft Excel
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Property Manager
Confidential —Hampton, VA
- From $65,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Shift Manager - 0055
Five Guys —Virginia Beach, VA
- $20 an hour
- Full-time
- Fast casual restaurant
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Manager Corporate Human Resources
Family Dollar —Chesapeake, VA
- Full-time
- Office
- Windows
- Analysis skills
Front Office Manager
Holiday Inn Virginia Beach - Norfolk Hotel & Conference Center —Virginia Beach, VA
- From $50,000 a year
- Weekends as needed
- Bilingual
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Social Media Marketing Specialist - On Site Only - Background Check Required
ICM - The Global Church Developer —Newport News, VA
- $48,000 - $56,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Project Manager
D.E. Kirby, Inc. —Portsmouth, VA
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Manager - Corporate Communications
Family Dollar —Chesapeake, VA
- Full-time
- Hybrid work
- Research
- Office
- SharePoint
Foreign Trade, Logistics & Compliance Manager Americas
Liebherr USA Co. —Newport News, VA
- $160,000 - $200,000 a year
- Online Application
- Management
- English
- Office
- Health insurance
- Dental insurance
Executive Director
Bickford of Suffolk —Suffolk, VA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
- Disability insurance
- Health insurance
Quick Apply
District Manager
Driveline —Chesapeake, VA
- $43,888 - $45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
District Manager
Driveline —Newport News, VA
- $43,888 - $45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Automotive Finance Manager
Ironclad Harley-Davidson —Norfolk, VA
- $140,000 - $200,000 a year
- Weekends as needed
- Dealership
- Mid-level
- In-person
- Paid training
- Disability insurance
Quick Apply

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Client Success Manager

Paradigm, Inc. -
Virginia Beach, VA

Quick Apply

Job Details

Full-time
$65,000 - $90,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Record keeping
Managing customer accounts
Customer relationship building
Team leadership
Account development
Microsoft Dynamics 365
Managing clients in a customer support role
Attention to detail
Requirements analysis
Mentoring
Documentation Handling
Account management
Process management
Stakeholder relationship building

Full Job Description

At Paradigm, we help colleges and universities issue and protect academic credentials through trusted paper and digital solutions that support registrar teams and improve the student and graduate experience.

We are seeking a senior-level Client Success Manager to support complex client relationships, lead advanced onboarding efforts, and help our higher education clients get the most value from Paradigm’s products and services. In this role, you’ll work closely with clients, internal teams, and Client Relations leadership to identify risks early, strengthen client engagement, and improve the processes that support long-term client success.

This position is ideal for someone with deep experience in client success, account management, onboarding or client relations who enjoys solving complex problems, building trusted relationships, mentoring others, and improving how teams deliver unrivaled service and an unequaled experience of excellence.

Duties and Accountabilities

Own assigned complex client relationships that require senior-level client success support.
Develop client success plans, stakeholder maps, health action plans, and engagement strategies.
Lead strategic check-ins, calibrations, or business reviews based on client needs, account segment, and risk profile.
Monitor client health indicators, renewal signals, escalation history, and account activity to identify risk early.
Create clear client recovery plans with defined owners, next steps, timelines, and escalation paths.
Partner with Client Relations leadership on recurring service issues, systemic client risks, and recovery strategies.
Lead complex onboarding initiatives, including product expansion onboarding and client change onboarding.
Create, maintain, and improve onboarding playbooks, milestone templates, documentation, and best practices.
Mentor junior and mid-level client account managers on onboarding execution, communication cadence, quality standards, and blocker management.
Serve as a senior escalation point for onboarding challenges within approved operational guidelines.
Support expansion opportunities by clarifying client’s needs, documenting requirements, and validating operational feasibility.
Partner with strategic account leadership on VIP, strategic, or commercially sensitive opportunities.
Help clients understand approved product roadmap messaging and relevant product direction.
Capture feedback, product requests, and operational pain points for review by Product and leadership teams.
Support process improvement across Client Relations, including health scoring, renewal forecasting, escalation workflows, onboarding standards, and client communication templates.
Other duties as assigned.

Requirements

Minimum 7+ years’ progressive experience in client success, account management, or client relations roles. Including 3 years of managing complex enterprise or strategic accounts and demonstrated experience mentoring junior team members and leading process improvement initiatives.
Proven ability to manage complex, multi-stage client initiatives.
Experience handling sensitive client situations with professionalism and sound judgment.
Strong communication, documentation, and relationship management skills.
Strong strategic thinking, discretion, accountability, and attention to detail.
Ability to mentor team members and contribute to shared best practices.
Experience in Microsoft Dynamics 365 CRM (Client Record Management) or similar CRM software.

Compensation and Benefits

This position offers target total cash compensation of $65,000 to $90,000, structured with an approximate 90/10 mix of base salary and variable incentive. The role is primarily salary-based to reflect its core focus on client success, retention, onboarding, and ongoing account support. The variable component is tied to defined upsell revenue goals and rewards thoughtful identification of expansion opportunities that align with client needs and long-term account success.
Medical, dental and vision insurance based upon length of service qualifications.
Retirement plan with company matching based upon length of service qualifications.
Paid sick- and annual-leave based upon length of service qualifications.
Paid holidays.

Additional Information and Signature

For over 35 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire, and required skills to join our team.

Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate’s suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process.

Prior to the start of employment, successful candidates must pass a drug or illegal substance screening and are subject to a national criminal background check. Your cooperation and full disclosure during these evaluations are strongly recommended.

Pay: $65,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) 4% Match
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

client account management: 7 years (Required)
managing enterprise or strategic accounts: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

relations manager jobs in norfolk va

Client Success Manager

HR Generalist Manager I

Manager, Customer Relations and Guest Services

Sr. Program Lead, Professional Education, CKMH

Senior Proactive Labor Relations Consultant - Remote

Assistant Store Manager

Physical Therapist

Director of Human Resources

Property Manager

Shift Manager - 0055

Manager Corporate Human Resources

Front Office Manager

Social Media Marketing Specialist - On Site Only - Background Check Required

Project Manager

Manager - Corporate Communications

Foreign Trade, Logistics & Compliance Manager Americas

Executive Director

District Manager

District Manager

Automotive Finance Manager

I want to receive the latest job alert for relations manager in norfolk va

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