Top 69 Customer service representative Jobs in Normal, Il

CSR/Shipping Clerk
Southshore Enterprises, Inc. —Normal, IL
- $20 an hour
- Overtime
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
CSR/Shipping Clerk
Southshore Enterprises, Inc. —Bloomington, IL
- $20 an hour
- Overtime
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Mandy Reed - State Farm Agent —Bloomington, IL
- $40,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
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Insurance Customer Service Representative
Rivian —Normal, IL
- Full-time
- Administrative experience
- High school diploma or GED
- Entry level
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Customer Service Representative
One to One Health —Normal, IL
- $17 - $19 an hour
- Full-time
- Microsoft Word
- Writing skills
- English
- Health insurance
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JB Hawks Customer Service Representative
JB Hawks —Bloomington, IL
- $15.50 an hour
- Part-time
- In-person
- Leadership
- Entry level
- Paid training
- 401(k) matching
Customer Service/Sales
Home Depot —Normal, IL
- $16 - $19 an hour
- Entry level
Customer Service Agent
Ashley Homestores of Central Illinois —Normal, IL
- $18 - $20 an hour
- Entry level
- Under 1 year
- Dental insurance
- Paid time off
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Client Services Coordinator
Cybernautic —Bloomington, IL
- $45,000 - $55,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Health insurance
Quick Apply
10d
Digital Customer Retention Specialist
Weed Man Lawn Care —Bloomington, IL
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Customer Care Consultant
Jushi —Normal, IL
- $15 - $17 an hour
- Part-time
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
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Route Service Manager - UniFirst
UniFirst —Normal, IL
- $65,000 - $85,000 a year
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
3d
Inside Product Guide - Normal
Rivian —Normal, IL
- Weekends as needed
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
Customer Service Associate I
Dollar Tree —Normal, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Bloomington, IL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative
Circle K —Normal, IL
- $15.50 - $15.75 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
2d
O'Brien Kia Owner Loyalty Specialist
O'Brien Auto Team of Bloomington- Normal —Normal, IL
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Rainstorm Car Wash Customer Service Representative
Rainstorm Car Wash —Normal, IL
- $15 - $16 an hour
- Computer skills
- Communication skills
- Outdoor work
- Health insurance
- Dental insurance
Customer Service Associate
Dollar Tree —Bloomington, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Pro Customer Service/Sales
Home Depot —Normal, IL
- $16 - $18 an hour
- Entry level
- Commercial

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CSR/Shipping Clerk

Southshore Enterprises, Inc. -
Normal, IL

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Clerical experience
Quality data entry
Customer data entry

Full Job Description

Southshore is an ISO 9001:2015 certified third-party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, and Iowa. We are looking for a reliable and hard working candidate to join our office team in Normal, IL.

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.

Essential Duties and Responsibilities:

Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data and updating and maintaining databases.
Compiles, sorts, and verifies accuracy of data to be entered.
Tracks, traces, and updates the status of incoming and outgoing shipments.
Engages with customers, vendors, drivers, and co-works with positive, professional and respectful communication.
Answer phones and respond to customer requests in a positive, professional, and respectful manner.
Assign inbound trucks to designated dock doors.
Setup, control and maintain all related files for customer stored materials.
Verify all received documents once materials have been received into all computer systems.
Manage the shipment and receipt of all products, materials, supplies.
Identify, research, and resolve customer issues using the proper computer operating systems.
Follow up with customer inquires not immediately resolved.
Complete call logs and reports.
Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt of products.
Provides on-the-job training for new employees as required.
Recommends process improvements for growth of the company.
Provides additional backup support for shipping and receiving departments.
Performs cleanup of the office area at the end of the shift or as required.
Performs all duties in accordance with Southshore Companies safety manual.
Regular (punctual and dependable) attendance is an essential function of this job.
Other duties as assigned.

Education and/or Experience:

High School Diploma or GED preferred, or an equivalent combination of education and experience.
2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
Prior SAP experience is a plus.
Inventory control experience preferred.

Knowledge, Skills, and/or Abilities:

Ability to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division.
Required initiative and ability to work independently in a team setting.
Ability to talk, listen, understand, and follow directions.
Good written and verbal communication skills.
Bilingual is a highly preferred skills for this position.
Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
Computer skills are preferred including use of email and internet.
Proficient data entry skills are required.
Ability to set priorities and flexibly to reset priorities in a changing environment.
Ability to work in a fast-paced environment and meet productivity targets.
Ability to pay attention to details and accuracy in inventory control.
Good organizational skills.
ABility to meet deadlines.
Strong sense of time management.
Strong customer service skills.
Ability to work Monday - Friday plus overtime including some Saturdays as needed by the business (especially during peak season - January through April).

Work Environment & Physical Demands:

Occasionally required to lift and/or move up to 10 pounds.
Regularly required to talk and/or hear communicate with management, supervisors, employees, customers, and/or truck drivers.
Occasionally required to bend, twist turn, kneel, and/or squat.
Occasionally required to stand and/or walk on the concrete warehouse floor.
Occasionally required to use hands and fingers to handle objects, tools, or controls.
Occasionally required to stand, walk, sit and reach with hands and arms.
Frequently / Regularly required to sit at a desk and work on a computer.
Specific vision abilities required by this position to include close vision, distance vision and the ability to adjust focus.
Must be able to work in various weather conditions and tolerate exposure to typical noises and smells associated iwth a warehouse.
Safety equipment includes but not limited to a hi-vis safety vest or shirt, safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks and masks (as needed).

Shift:

7AM-3:30PM Monday-Friday.

Pay:

$20.00 + per hour

Benefits:

Medical, Dental, & Vision Insurance
Company Paid Life Insurance
Voluntary Life Insurance for Employee, Spouse and Child
401(k) + 4% Company Match
Paid Time Off
EAP Program

Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#INDWH

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Refine Your Search

customer service representative jobs in normal, il

CSR/Shipping Clerk

CSR/Shipping Clerk

Customer Service Representative - State Farm Agent Team Member

Insurance Customer Service Representative

Customer Service Representative

JB Hawks Customer Service Representative

Customer Service/Sales

Customer Service Agent

Client Services Coordinator

Digital Customer Retention Specialist

Customer Care Consultant

Route Service Manager - UniFirst

Inside Product Guide - Normal

Customer Service Associate I

Pharmacy Customer Service Associate

Customer Service Representative

O'Brien Kia Owner Loyalty Specialist

Rainstorm Car Wash Customer Service Representative

Customer Service Associate

Pro Customer Service/Sales

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