Top 12 Desktop support Jobs in Normal, Il

Coordinator, Software Support Services
Heartland Community College —Normal, IL
- $48,131.20 a year
- Full-time
- Research
- Mid-level
- Windows
- Health savings account
- Paid holidays
9d
IT Support Analyst
CIT Trucks —Normal, IL
- $28.50 - $32.25 an hour
- Full-time
- Research
- Mid-level
- Windows
- Health savings account
- Paid holidays
IT & OPERATIONS SUPPORT SPECIALIST - NORMAL, IL
Eurest —Normal, IL
- $70,000 - $75,000 a year
- Full-time
- Office
- Administrative experience
- Food service
- Commuter assistance
- Paid parental leave
Quick Apply
Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
Service Desk Engineer
GFI Digital —Bloomington, IL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Bloomington, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program

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IT Support Analyst
CIT Trucks —Normal, IL
Bachelor’s Degree in an Information Technology related field. Respond to requests for technical assistance via the phone and remote electronic control of user…
$28.50 - $32.25 an hour
IT Analyst
PINNACLE ACTUARIAL RESOURCES INC —Bloomington, IL
Clear understanding of software development domain and principles, design patterns, code structure, programming languages (front end and backend).
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Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
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ilocatum —Columbus, OH
Prior experience in clinical applications or field-based technical/customer support. Bachelor's degree in Medical Technology or related field.
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Coordinator, Software Support Services

Heartland Community College -
Normal, IL

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Job Details

Full-time
$48,131.20 a year
9 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Knowledge management
Computer operation
Content creation for technical audiences
Procedural guides
AI tools proficiency
Training material drafting
User training (technical support)
Help files
Desktop applications
Instructional materials development
Online help documentation
Technical Proficiency
Developing technical user guides
Educational content composition projects
Teaching technology use

Full Job Description

Description

We seek applicants for a full-time position within Information Technology (IT) to provide overall coordination to the College for computer software, including license management, training material development, and end-user software support and training, and support for emerging AI-enabled productivity technologies. This role will manage the College’s computer/technology software inventory and assist in evaluating and promoting effective, secure, and responsible use of technology and AI tools across the institution.

General responsibilities include, but are not limited to:

Identify technology training needs and develop training for software applications, Microsoft 365, AI-enabled tools, and other College technology resources. Deliver training in multiple formats to support employee accessibility and engagement.
Coordinate IT onboarding and provide employee technology orientation and support, including Microsoft 365 account photo processing.
Deliver training and maintain documentation for office, classroom, and conference room technology resources.
Serve as a subject matter expert for Microsoft 365, AI-enabled productivity tools, and office software; respond to IT helpdesk requests related to productivity technologies.
Support administration, training, and use of additional College software applications.
Communicate technology updates, initiatives, and adoption opportunities across the College community.
Manage software licensing, renewals, contracts, compliance tracking, and vendor relationships.
Research and recommend software solutions and licensing options to support College needs.
Assist with the development and documentation of IT procedures and best practices.
Create and maintain user guides, training materials, FAQs, and knowledge base resources.
Research emerging technologies and AI tools and provide recommendations on adoption, usability, accessibility, security, and compliance.

Requirements

Bachelor’s degree or appropriate experience/education.
Advanced knowledge of and proficiency with Microsoft 365 suite of programs, as well as experience with a variety of other applications such as Adobe Acrobat Pro and Zoom.
Working knowledge of emerging artificial intelligence (AI) technologies and AI-enabled productivity tools.
Demonstrated ability to create clear, accurate, and user-focused technical documentation, instructional materials, and knowledge base content.
Demonstrated ability to evaluate, support, and train users on appropriate and responsible use of current and new technologies.
Ability to research, interpret, and communicate technical information, procedures, and best practices in a clear and accessible manner.
Strong organizational skills, attention to detail, and the ability to problem-solve and think critically.
Excellent written, verbal, and interpersonal communication skills.

Demonstrated ability to work effectively independently or as a team member.

Desired Qualifications

Knowledge of recent and current Windows and Mac operating systems.
Experience using a higher education ERP system such as PeopleSoft.
Experience using an IT management tool such as NinjaOne.
Experience with a Learning Management System (LMS) such as Canvas.
Experience using and supporting AI-enabled applications such as Microsoft Copilot, Google Gemini, or similar AI tools.
Experience with AI governance, data privacy, accessibility standards, and responsible technology use practices in higher education or similar environments.
Experience creating business process documents, reference guides, and user guides.

Applications received by July 13, 2026, will receive priority consideration, with review of applications continuing as needed.

THIS POSITION IS BASED IN CENTRAL ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Heartland Community College is an equal opportunity institution.

HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

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desktop support jobs in normal, il

Coordinator, Software Support Services

IT Support Analyst

IT & OPERATIONS SUPPORT SPECIALIST - NORMAL, IL

Campus IT Specialist

Service Desk Engineer

Seasonal, Operations Technical Specialist (Part Time)

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