Southshore is an ISO 9001:2015 certified third-party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, and Iowa. We are looking for a reliable and hard working candidate to join our office team in Normal, IL.
The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.
- Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data and updating and maintaining databases.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Engages with customers, vendors, drivers, and co-works with positive, professional and respectful communication.
- Answer phones and respond to customer requests in a positive, professional, and respectful manner.
- Assign inbound trucks to designated dock doors.
- Setup, control and maintain all related files for customer stored materials.
- Verify all received documents once materials have been received into all computer systems.
- Manage the shipment and receipt of all products, materials, supplies.
- Identify, research, and resolve customer issues using the proper computer operating systems.
- Follow up with customer inquires not immediately resolved.
- Complete call logs and reports.
- Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt of products.
- Provides on-the-job training for new employees as required.
- Recommends process improvements for growth of the company.
- Provides additional backup support for shipping and receiving departments.
- Performs cleanup of the office area at the end of the shift or as required.
- Performs all duties in accordance with Southshore Companies safety manual.
- Regular (punctual and dependable) attendance is an essential function of this job.
- Other duties as assigned.
- High School Diploma or GED preferred, or an equivalent combination of education and experience.
- 2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
- Prior SAP experience is a plus.
- Inventory control experience preferred.
- Ability to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division.
- Required initiative and ability to work independently in a team setting.
- Ability to talk, listen, understand, and follow directions.
- Good written and verbal communication skills.
- Bilingual is a highly preferred skills for this position.
- Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
- Computer skills are preferred including use of email and internet.
- Proficient data entry skills are required.
- Ability to set priorities and flexibly to reset priorities in a changing environment.
- Ability to work in a fast-paced environment and meet productivity targets.
- Ability to pay attention to details and accuracy in inventory control.
- Good organizational skills.
- ABility to meet deadlines.
- Strong sense of time management.
- Strong customer service skills.
- Ability to work Monday - Friday plus overtime including some Saturdays as needed by the business (especially during peak season - January through April).
- Occasionally required to lift and/or move up to 10 pounds.
- Regularly required to talk and/or hear communicate with management, supervisors, employees, customers, and/or truck drivers.
- Occasionally required to bend, twist turn, kneel, and/or squat.
- Occasionally required to stand and/or walk on the concrete warehouse floor.
- Occasionally required to use hands and fingers to handle objects, tools, or controls.
- Occasionally required to stand, walk, sit and reach with hands and arms.
- Frequently / Regularly required to sit at a desk and work on a computer.
- Specific vision abilities required by this position to include close vision, distance vision and the ability to adjust focus.
- Must be able to work in various weather conditions and tolerate exposure to typical noises and smells associated iwth a warehouse.
- Safety equipment includes but not limited to a hi-vis safety vest or shirt, safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks and masks (as needed).
- 7AM-3:30PM Monday-Friday.
- Medical, Dental, & Vision Insurance
- Company Paid Life Insurance
- Voluntary Life Insurance for Employee, Spouse and Child
- 401(k) + 4% Company Match
- Paid Time Off
- EAP Program
Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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