Top 28 Help desk support Jobs in North Canton, Oh

Technical Support with MAC and Windows
Central Point Partners —Akron, OH
- From $22 an hour
- Contract
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Flexible schedule
Quick Apply
5d
Service Desk Administrator
Logivision Technologies —Winesburg, OH
- $55,000 - $70,000 a year
- Email
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
IT Support Specialist
415 Group —North Canton, OH
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Help Desk Specialist
Stark State College of Technology —North Canton, OH
- $18.36 - $23.87 an hour
- Email
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Wellness program
- AD&D insurance
10d
Help Desk Support for POS Systems
Point of Sale Innovation —Alliance, OH
- Full-time
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Virtual DataWorks —Akron, OH
- $45,000 - $65,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Helpdesk Technician
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $43,900 - $46,000 a year
- US work authorization
- Trade school
- Communication skills
- Opportunities for advancement
Quick Apply
Client Service Specialist
Ameriprise Financial —Akron, OH
- $47,500 - $65,300 a year
- Full-time
- Office
- US work authorization
- Experience equivalent to degree accepted
- Dental insurance
- 401(k)
2d
IT Technician
Virtual DataWorks —Akron, OH
- $45,000 - $65,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
IT Support Specialist
AVI Foodsystems —Akron, OH
- Full-time
- Travel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
Help Desk Services - Student Worker Non Federal Work Study
Stark State College of Technology —North Canton, OH
- $11 an hour
- Online Application
- Writing skills
- University
- US work authorization
Help Desk Services - Student Worker- Federal Work Study
Stark State College of Technology —North Canton, OH
- $11 an hour
- Online Application
- Writing skills
- University
- US work authorization
Part-Time Chief Information Officer (CIO)
METRO Regional Transit Authority —Akron, OH
- $90,000 - $100,000 a year
- Part-time
- Computer Science
- Contracts
- Senior level
- AD&D insurance
- Paid holidays
12d
Junior SAP ABAP Developer
Parker Hannifin Corporation —Akron, OH
- $88,000 - $146,400 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Service Representative
Quikey Manufacturing Co. Inc. —Akron, OH
- $16 an hour
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
3d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365…
From $20 an hour
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Technical Support with MAC and Windows
Central Point Partners —Akron, OH
1–3 years of desktop support, help desk, or technical support experience, or an equivalent combination of education and hands-on experience.
From $22 an hour
Quick Apply
5d

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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d

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help desk support jobs near north canton, oh

Technical Support with MAC and Windows

Central Point Partners -
Akron, OH

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Job Details

Contract
From $22 an hour
5 days ago

Benefits

Flexible schedule

Qualifications

Microsoft Excel
Employee relationship building
Software installation
Productivity software support
Desktop (troubleshooting support)
Remote access software
macOS administration
Mobile device management
macOS
ServiceNow
CompTIA A+
Operating system installation
802.11 (Wi-Fi)

Full Job Description

Company in Akron OH

Flexible HOURS

Some travel to client sites in Akron, OH and Niles OH

Otherwise Remote

Needed ASAP

Long Term Contract to hire

Technical Support with Windows and MAC

Pay Rate- 22. hour- Must be comfortable being the sole technical support for small company

Position Summary

We are seeking a friendly, customer-focused Desktop Support Technician II to provide technical support for employees in a mixed Mac and Windows environment. This role is ideal for someone with solid desktop support experience who enjoys solving technical problems while delivering outstanding customer service.

Success in this role requires a balance of technical knowledge and interpersonal skills. The ideal candidate is patient, approachable, communicates clearly with users of all technical abilities, and takes ownership of issues from start to finish.

Key Responsibilities

Provide Level 2 technical support for Mac and Windows desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot hardware, software, operating system, and application issues.
Install, configure, and support macOS and Windows operating systems.
Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel.
Set up and deploy new computers, monitors, mobile devices, and accessories.
Troubleshoot Wi-Fi, VPN, printer, and basic network connectivity issues.
Manage user accounts, password resets, and workstation provisioning.
Document support requests and resolutions using the organization's ticketing system.
Escalate complex issues to senior IT staff when appropriate.
Maintain inventory of computer equipment and technology assets.
Participate in technology deployments, office moves, and hardware refresh projects.
Deliver timely, professional support both in person and remotely while maintaining a positive customer experience.

Required Qualifications

1–3 years of desktop support, help desk, or technical support experience, or an equivalent combination of education and hands-on experience.
Experience supporting both macOS and Windows 10/11.
Comfortable installing, configuring, and troubleshooting Mac and Windows computers.
Familiarity with Microsoft 365 applications.
Basic understanding of networking concepts including Wi-Fi, VPN, TCP/IP, and printers.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

Experience supporting Apple hardware including MacBook Pro, MacBook Air, and iMac.
Familiarity with Apple Business Manager, Jamf, Kandji, or Microsoft Intune.
Experience with Active Directory or Microsoft Entra ID.
Experience using an IT service management platform such as ServiceNow, Freshservice, Jira, or Zendesk.
CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications are a plus.

Technical SkillsmacOS

Install, configure, and troubleshoot macOS
Support Apple hardware and peripherals
Perform software installations and updates
Basic knowledge of FileVault, Time Machine, and Apple ID management

Windows

Install, configure, and troubleshoot Windows 10 and Windows 11
Support Microsoft 365 applications
Configure printers, network connections, and user profiles

General IT Skills

Desktop and laptop hardware support
Basic networking and connectivity troubleshooting
Mobile device setup and support
Remote support tools
Ticket management and documentation

Customer Service & Professional Skills

The ideal candidate understands that delivering exceptional customer service is just as important as solving technical problems.

We are looking for someone who:

Builds trust and positive relationships with employees at all levels of the organization.
Communicates technical information in a clear, patient, and easy-to-understand manner.
Demonstrates empathy and professionalism when assisting users experiencing technical issues.
Takes ownership of support requests and follows through until issues are resolved.
Remains calm and composed in high-pressure or fast-paced situations.
Has a positive attitude and a genuine desire to help others.
Works collaboratively with teammates while also managing work independently.
Is dependable, organized, and accountable for meeting commitments.
Demonstrates curiosity and a willingness to learn new technologies and improve existing skills.
Maintains confidentiality and professionalism when handling sensitive information.

Pay: From $22.00 per hour

Work Location: Hybrid remote in Akron, OH 44310

Quick Apply

Refine Your Search

help desk support jobs in north canton, oh

Technical Support with MAC and Windows

Service Desk Administrator

IT Support Specialist

Help Desk Specialist

Help Desk Support for POS Systems

IT Support Technician

Helpdesk Technician

Client Service Specialist

IT Technician

IT Support Specialist

Help Desk Services - Student Worker Non Federal Work Study

Help Desk Services - Student Worker- Federal Work Study

Part-Time Chief Information Officer (CIO)

Junior SAP ABAP Developer

Customer Service Representative

Epic Healthy Planet Analyst II

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