Top 13 Cx analyst Jobs in North Carolina

CX Analyst
Provalus —North Wilkesboro, NC
- Mid-level
- 1 year
- Communication skills
Quick Apply
CW - Digital Product Owner
TIAA —North Carolina
- $32.45 - $48.07 an hour
- Online Application
- No experience needed
- Research
- Office
Senior Workforce Management Analyst (Genesys Cloud CX)
Civic Federal Credit Union —Raleigh, NC
- Full-time
- Office
- SQL
- Presentation skills
- Opportunities for advancement
Principal Product Manager - Access Control
Genesys —North Carolina
- $158,800 - $279,200 a year
- Online Application
- Remote
- 8 years
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Business Analyst, Strategic Finance & Enterprise Analytics
Better Impact —Winston-Salem, NC
- Full-time
- Remote
- SQL
- Analysis skills
- QuickBooks
- Paid parental leave
- Paid holidays
Quick Apply
12d
Manager, Product - CCaaS
TELUS Digital —Durham, NC
- $106,000 - $150,000 a year
- Full-time
- Hybrid work
- Databases
- Mentoring
- APIs
Product Management Director, Conversational Engagement
Genesys —North Carolina
- $193,700 - $340,700 a year
- Online Application
- Bachelor's degree
- Product management
- Mentoring
- Paid holidays
- Health insurance
Service Experience Lead
U.S. Bank National Association —Charlotte, NC
- $98,175 - $115,500 a year
- Full-time
- Office
- 8 years
- Presentation skills
- Paid holidays
- Disability insurance
HVAC Controls - Building Systems Analyst II
ENFRA LLC —Charlotte, NC
- $76,860 - $102,620 a year
- Full-time
- Microsoft Excel
- Construction site
- 5 years
- Opportunities for advancement
Technical Commerce & AI Consultant | Agentic Commerce
Accenture —Raleigh, NC
- $59,100 - $196,000 a year
- Full-time
- Azure
- Merchandising
- SQL
- Paid holidays
- Disability insurance

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Customer Success Manager - North Carolina
Alfa AI —North Carolina
The ideal candidate will have a strong B2B SaaS or software background, with experience speaking directly to customers, driving adoption, growing accounts, and…
$95,000 - $110,000 a year
18h
Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
Review continually the department’s training and assessment materials; develop or re-design programs and materials to ensure they are best aligned to support…
$100,000 - $127,000 a year
Quick Apply

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Manager, Digital Analytics - Marketing Integrations
Victoria's Secret —Reynoldsburg, OH
This role is ideal for a technically deep, business-oriented analytics leader who can operate as both strategic partner and technical authority, driving impact…
$112,700 - $153,720 a year
Manager, Product - CCaaS
TELUS Digital —Columbus, OH
Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating…
$106,000 - $150,000 a year

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cx analyst jobs near north carolina

CX Analyst

Provalus -
North Wilkesboro, NC

Quick Apply

Job Details

Qualifications

Employee onboarding
Objection handling (sales technique)
Conversion rate tracking
Sales training instructional design
Performance feedback (performance evaluation method)
Mid-level
Lead Conversion
Sales data analysis
Team development
Sales conversion rate (success metric)
Sales performance monitoring (sales process improvement strategies)
Sales coaching
Instructor-led training (training delivery method)
Sales management systems proficiency
Initial Contact (sales skills)
Call monitoring
Training outcomes evaluation for professional development
Prospecting
Developing new training programs
Time-based sales targets
Activity sales targets
CRM system proficiency
1 year
Suggestive selling
Solution selling approach
Communication skills
Wireless sales

Full Job Description

Position Summary
The Sales Trainer is responsible for onboarding, training, and developing Inside Sales Representatives. This role prioritizes building strong outbound selling capabilities, with an emphasis on wireless sales performance and bundled solution selling to maximize revenue.
The Trainer operates in a fast-paced, quota-driven environment and partners closely with Sales Leadership to improve team performance against key metrics, including units, upgrades, revenue, and conversion rates. This role reinforces consultative selling techniques, ensures consistent execution of outbound sales strategies, and drives continuous skill development across the team.
Key Responsibilities

Design and deliver onboarding and ongoing training programs for outbound sales representatives
Facilitate training sessions focused on outbound prospecting, objection handling, closing techniques, and consultative selling
Conduct call listening sessions and provide structured coaching feedback to improve sales effectiveness
Partner with Team Leads and leadership to identify performance gaps and implement targeted training solutions
Reinforce adherence to outbound sales processes, scripting, compliance standards, and CRM documentation practices
Develop and maintain training materials, including scripts, job aids, and product knowledge resources
Drive skill development in upselling and cross-selling (accessories, protection plans, multi-line accounts, and bundled services)
Stay current on product offerings, promotions, pricing, and competitive positioning to ensure training accuracy
Track training effectiveness and report on performance improvements, trends, and opportunities

Qualifications – Preferred

2–5 years of inside or outbound sales experience
1+ year of training, coaching, or facilitation experience in a quota-driven environment
Proven success in outbound sales and meeting or exceeding individual sales targets
Strong presentation, facilitation, and communication skills
Ability to analyze performance data and translate insights into effective training strategies
Comfortable working in a fast-paced, high-volume sales environment
Proficiency with CRM systems and training tools

Work Environment
This role operates in an inside sales environment. It involves extended periods of sitting, frequent computer use, facilitating training sessions, and engaging with a high volume of team members.
Performance Expectations

Increased outbound conversion rates and sales performance across the team
Measurable improvement in rep performance following training interventions
Strong adoption of outbound sales processes and consultative selling techniques
High levels of trainee engagement, satisfaction, and knowledge retention
Consistent delivery of training programs and documented coaching outcomes

Quick Apply

Refine Your Search

cx analyst jobs in north carolina

CX Analyst

CW - Digital Product Owner

Senior Workforce Management Analyst (Genesys Cloud CX)

Principal Product Manager - Access Control

Business Analyst, Strategic Finance & Enterprise Analytics

Manager, Product - CCaaS

Product Management Director, Conversational Engagement

Service Experience Lead

HVAC Controls - Building Systems Analyst II

Technical Commerce & AI Consultant | Agentic Commerce

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