Weekday On-call Drug Screening Technician - Monday-Thursday Position
Wolfe, Inc. - Concord Area
Our dynamic Customer Support Team is searching for qualified Drug Screening Technician with personality, exceptional people skills and a positive attitude.
This is a Monday-Thursday position responsible for being on-call from 5:00PM in the afternoon through 8:00AM the next morning.
About Wolfe, Inc.
Wolfe, Inc. has been in the business of drug detection and workplace protection for nearly 30 years. We provide a comprehensive array of instant drug testing products and accessories, lab services, background screening, program management and eLearning for organizations of every size. In all we do, our number-one objective is to be the trusted source for employer solutions by delivering peace of mind and a hassle-free customer experience with a sense of individual pride, warmth, friendliness, and company spirit.
Position Summary
The Drug Screening Technician, under the direction of the Drug Screening Supervisor, is accountable for ensuring that all collections are completed accurately and on time. This position is responsible for maintain a safe and professional environment for clients, and to perform with confidence all aspects of the testing, including specimen collection and processing duties following the established practices and procedures. This is a Monday-Thursday position responsible for being on-call from 5:00PM in the afternoon through 8:00AM the next morning as follows:
Monday: 5:00PM through Tuesday 8:00AM
Tuesday: 5:00PM through Wednesday 8:00AM
Wednesday 5:00PM through Thursday 8:00AM
Essential Duties and Responsibilities
- Ensures all specimens are collected accurately and on time.
- Collects specimens according to established procedures using DOT guideline 49 CFR-Part 40.
- Completes random and emergency observed urine collections of same sex clients as needed.
- Collects specimens for drug screenings and other Wolfe Inc. Services.
- Responsible for completing Chain of Custody (COC) forms and Alcohol Testing Forms accurately.
- Label specimens as required.
- Upload, fax, mail COC and Alcohol Testing Form within 24 hours to appropriate location.
- Package specimens for transport and ship to lab indicated on work orders.
- Make certain the proper forms are used for various collections.
- Maintains records of each specimen collected. Support Record Deletion process when directed by Supervisor.
- Provides customer service to clients.
- Follows DOT Guidelines for Breath Alcohol and Urine collections.
- Maintains all appropriate collection logs, accuracy logs, calibrations, DOT and BAT certifications.
- Correct collection errors within a 24-hour timeframe.
- Submits accurate time and travel logs as directed by Supervisor and on time.
- Submits accurate expense forms, if applicable, when required.
- Properly clocks in and out for work assignments.
- Must send monthly Accuracy Checks to designated site location.
- Demonstrates organizational commitment.
- Adheres to departmental and company code of grooming, dress code policies; appearing neat and clean at all times. Be aware heavy fragrances.
- Wear company issued identification badge at all times during work assignments.
- Reports on time to site within specified guidelines.
- Remains polite and courteous at all times.
- Ensures equipment is neat, clean and in good repair, takes appropriate action to advise Supervisor of required repairs and maintenance.
- Keeps necessary supplies on hand and contacts Supervisor when supplies need to be replenished.
- Participates on teams and special events when asked.
- Flexible travel (up to 100-mile radius) and flexible work hours when on call.
- All other duties as assigned, within scope of the position.
Position Qualifications
- High school diploma or equivalency;
- Prefer Certified B.A.T./Urine Collector;
- Ability to Concentrate and handle large, fluctuating volumes of work;
- Strong PC, keyboarding and typing skills;
- Strong customer focus; and
- D.O.T. Certification and any other necessary documentation pertaining to this position must be presented prior to a job offer.
Other Requirements
- Must be able to successfully pass pre-employment background check and successfully pass pre-employment drug screen.
- Excellent interpersonal and communication skills.
- Must be flexible and available based on staffing requirements, weekends and holidays.
- Must have valid driver license and clean driving record with access to dependable and insured transportation.
- Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
- Basic computer skills in Microsoft office with the ability to learn new software.
- Must be able to make decisions based on established procedures and exercise good judgment and seek Supervisor guidance when appropriate.
- Ability to work in a rapidly changing environment.
- Access to cell phone with texting and emailing capabilities.
Internal Dependencies
- Provide support to Wolfe, Inc. Sales Representatives to answer customer related questions.
- Collaborate with internal Wolfe, Inc. Departments.
Physical and Mental Requirements
- Sitting, standing, driving, lifting no more than 15 pounds.
- Ability to concentrate on task at hand.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Wolfe, Inc. is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.
