Top 69 It field technician Jobs in North Carolina

IT Field Technician
Darkhorse Tech —Charlotte, NC
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
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IT Field Support Technician II
The Fresh Market —Greensboro, NC
- Full-time
- Customer service
- Mid-level
- Store discount
- Dental insurance
IT Field Technician
Waste Connections —Charlotte, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Travel reimbursement
- Disability insurance
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2d
Onsite IT Support Tech
BrightFlow Technologies —Mint Hill, NC
- $60,000 - $70,000 a year
- Mid-level
- In-person
- 2 years
- Paid training
- Dental insurance
Quick Apply
Instructional Support Technician - Field Support Technician
Wake County Public School System —Cary, NC
- Weekends as needed
- Google Workspace
- Mid-level
- Office
Tech Lead - Desktop Support (Field Services)
Cognizant —Charlotte, NC
- Full-time
- 5 years
- Office
- Windows
Field Service/Desktop Support Technician
Cognizant —High Point, NC
- Full-time
- Mid-level
- Windows
- 3 years
IT Tier 2 Field Technician
Agemark —Hickory, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
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Computer (IT) Field Technician, Raleigh, NC
COMPUtek Dental Systems —Raleigh, NC
- $23 - $24 an hour
- Full-time
- Background check
- Dental office
- Mid-level
- Paid holidays
Quick Apply
2d
Field Tech Specialist
Software Technology Inc —Raleigh, NC
- Contract
- Computer science
- Computer Science
- Mid-level
Quick Apply
NC Help Desk Support Technician (Field/Onsite)
Volunteers of America Chesapeake and Carolinas —Durham, NC
- $25.50 an hour
- Full-time
- Bilingual
- Computer Science
- Up to 50% travel
Quick Apply
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Desktop Support Technician - CLT Airport
ESP Global Services Limited —Charlotte, NC
- $25 - $28 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Field Support Technician
Ovation Workplace Services Inc —Charlotte, NC
- $45,000 - $49,000 a year
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Greensboro, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Winston-Salem, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Huntersville, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Kernersville, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Computer (IT) Field Technician, Wilmington, NC
COMPUtek Dental Systems —Wilmington, NC
- $23 - $24 an hour
- Full-time
- Background check
- Dental office
- Mid-level
- Paid holidays
Quick Apply
2d
Fulfilment Technician
Nuvo Solutions, Inc. —Clayton, NC
- $18 - $25 an hour
- Full-time
- Google Workspace
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d

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it field technician jobs near north carolina

IT Field Technician

Darkhorse Tech -
Charlotte, NC

Quick Apply

Job Details

Full-time
$48,000 - $55,000 a year

Qualifications

Field service equipment repair
Post-sales product instruction
Telecommunications network device configuration
Computer science
Customer relationship building
Technical support via phone
Bachelor's degree in information technology
Computer Science
Network communication equipment reconfiguration
IT user and group management
Phone communication
In-person customer service
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Managing clients in a customer support role
Firewall configuration
Bachelor's degree
On-site repair services (office equipment)
Wireless communication system operation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Customer relationship management
Customer support ticket management
Vendor communication

Full Job Description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Field Technician Summary

As a remote Field Technician in the Charlotte, NC area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

Provide excellent customer service via phone, remote, and on-site technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user account setup
Run network lines, punch down cable, and terminate RJ45 connections
Provide Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills

Excellent verbal and written communication
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred
Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage

Please note: This is a hybrid role that requires onsite visits to our clients in and around Charlotte, NC. Candidates should reside in the Charlotte area, and have reliable transportation.

Quick Apply

Refine Your Search

it field technician jobs in north carolina

IT Field Technician

IT Field Support Technician II

IT Field Technician

Onsite IT Support Tech

Instructional Support Technician - Field Support Technician

Tech Lead - Desktop Support (Field Services)

Field Service/Desktop Support Technician

IT Tier 2 Field Technician

Computer (IT) Field Technician, Raleigh, NC

Field Tech Specialist

NC Help Desk Support Technician (Field/Onsite)

Instructional Support Technician - Telecommunications Analyst

Desktop Support Technician - CLT Airport

Field Support Technician

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Computer (IT) Field Technician, Wilmington, NC

Fulfilment Technician

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