Join our Premier Property Management Team.
Creating a better living.
At Goldmark Property Management, our mission is Creating a Better Living. We exist to create premier customer experiences for residents, team members, owners, and communities — and we bring that mission to life through the way we operate every day.
We’re hiring a Vice President – Maintenance Operations to lead and elevate maintenance execution across our multi-family residential portfolio. This is a hands-on, sleeves-rolled-up enterprise leadership role for someone who loves building strong teams, driving operational consistency, and improving outcomes through clear standards, coaching, and follow-through.
Starting at $125,000 annually (more based on experience)
Why this role matters:
Maintenance performance is one of the biggest drivers of resident experience, controllable expenses, and long-term asset value. In this role, you’ll lead the strategy and the execution: partnering cross-functionally, coaching Regional Maintenance Managers, identifying opportunities, implementing solutions, and personally monitoring outcomes until improvements are sustained.
If you’re the kind of leader who can develop leaders, remove barriers, tighten systems, and still jump into real operational problem-solving when needed — this role is built for you.
What you’ll do:
- Drive portfolio-level maintenance performance
- Lead, manage, and coach Regional Maintenance Managers and their teams to deliver consistent, high-level maintenance operations performance across the portfolio.
- Align maintenance objectives with organizational vision, financial goals, and resident expectations.
- Own maintenance operations budgeting, forecasting, and financial analysis across the portfolio.
- Monitor KPIs (work orders, asset condition, resident satisfaction) and implement corrective action plans until improvement is sustained.
Execute strategic initiatives that improve quality + efficiency
- Oversee maintenance operations, preventive programs, and capital improvement work through your Regional Maintenance Managers.
- Ensure compliance with Fair Housing, safety, EPA, HUD, and company standards across communities.
- Drive process improvements that reduce controllable expenses and advance technology platforms.
Build leaders, bench strength, and accountability
- Mentor and develop Regional Maintenance Managers; create a culture of accountability and continuous improvement.
- Build leadership pipeline and succession planning strategies to strengthen talent bench depth.
- Model organizational values, recognize wins, and address performance gaps promptly.
Strengthen trust with stakeholders
- Represent the organization internally and externally (team meetings, forums, presentations, industry events) with transparency and credibility.
- Communicate maintenance performance and strategic direction effectively to stakeholders.
The leader we’re looking for
This role is a strong fit if you’re known for:
- Coaching leaders to higher performance and holding teams accountable to clear standards
- Operational excellence: systems, inspections, preventive maintenance execution, and consistent performance across multiple sites
- Strong business acumen: financial decision-making, analysis, and negotiation
- Clear communication across field teams, executives, and diverse stakeholders
- Calm, solution-oriented leadership — including during conflict resolution and customer concerns
Required Experience & Qualifications:
- High school diploma or GED required
- 7+ years supervisory experience in maintenance or facilities management required
- Residential maintenance operations experience preferred (5+ years preferred)
- Demonstrated ability to lead and motivate teams (directly and indirectly) to consistent high-level results
- Vendor management experience required
- Valid driver’s license, reliable vehicle, and insurance required
- Ability to calculate figures such as percentages, area, and volume
Preferred/Strongly Preferred:
- Bachelor’s degree in Facilities Management, Engineering, or related field (or equivalent experience)
- Certifications: CPMT strongly preferred; boilers/HVAC/OSHA desirable or ability to obtain
- Familiarity with Fair Housing and safety standards
- Experience with Yardi Property Management Software preferred
- Advanced proficiency with Microsoft Suite (SharePoint, Word, Excel, Outlook, Teams)
Benefits That Support You:
- Time off that grows with you. Paid Time Off (PTO) accrues throughout the year and increases with tenure, giving you more flexibility over time.
- Enjoy 8 paid holidays each year.
- Take time to recharge with 4 YOU Days each year, giving you a paid day off each quarter to use how you choose.
- Give back to your community with paid volunteer opportunities.
- Access On-Demand Pay, allowing eligible hourly team members to access a portion of earned wages before payday.
- Celebrate your milestone anniversaries, with a gift card and a paid day off.
Health and Financial Well-Being:
- Choose from three medical plan options, including HSA options, along with dental and vision coverage.
- Receive company HSA contributions to help offset out-of-pocket expenses.
- Build your future with a 401(k) plan that offers up to a 5% company match and immediate vesting.
- Feel financially supported with income replacement benefits for qualifying life events, along with voluntary benefit options to help support you and your family.
- Get additional support when you need it with access to an Employee Assistance Program (EAP).
Growth and Development:
- Grow your career through leadership and development opportunities designed to support your success.
Goldmark Property Management is an Equal Opportunity Employer (EEO) dedicated to building an inclusive and diverse workforce. Employment is contingent upon successful completion of a background check.
