Overview:
The Division of Student Success seeks an experienced and professional staff assistant providing support for the Office of the Vice President for Student Success and the Office of Student Conduct and Community Standards. This position provides high-level administration and operational support including front desk support for two offices, management of daily office operations, point of contact for visitor reception, and a high level of customer service.
Responsibilities:
- Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, and handling general inquiries.
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Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.
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Serves as a liaison with other departments and constituencies in the resolution of matters concerning the activities and operations of the department.
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Greets and directs visitors.
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Sorts, screens, and distributes incoming and outgoing mail.
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Serve as the primary, welcoming point of contact for the office, greeting all students, parents, faculty, staff, and visitors warmly and professionally.
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Office of Student Conduct Support: Provide clear, helpful orientation to visitors to the Office of Student Conduct regarding the conduct process, timelines, and next steps, without discussing the specific merits or facts of open cases. Assign conduct cases in Maxient.
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De-escalate anxious or distressed visitors at the front desk with a calm, empathetic, and professional demeanor, directing them to appropriate resources or staff members as needed.
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Submit office receipts for processing.
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Performs miscellaneous job-related duties as assigned.
Qualifications:
Minimum Qualifications:
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Two years of experience; or an associate degree/technical training; or an equivalent combination of education and experience is required.
Preferred Qualifications:
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Advanced skill with Microsoft Office applications
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Experience working in higher education
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Experience working as an administrative assistant
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Knowledge of USU’s enterprise systems (e.g., Banner, Servicenow, Box)
Knowledge, Skills, and Abilities:
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Excellent organization, time management, and attention to detail
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Advanced written and verbal communication skills
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Excellent customer service and interpersonal skills
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Ability to handle confidential information with discretion
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Proficiency with computers and standard office software, technology, and equipment
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Creative problem-solving and critical thinking skills
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Knowledge of University policies and procedures
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Ability to work without supervision
Required Documents:
Along with the online application, please attach:
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Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
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Cover letter to be typed/pasted at the end of your application
**Document size may not exceed 10 MB.**
Advertised Salary: Minimum $43,000; commensurate with experience plus excellent benefits ADA:
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
College/Department Highlights:
College/Department Highlights
The Division of Student Success supports Utah State University's mission of learning, discovery, and engagement by focusing on the full lifecycle of a learner, from enrollment through graduation. Our division is committed to increasing not only access to education, but access to graduation. We are driven by a passion for student success, achieved by looking beyond the standard practices and pushing each other towards best practices.
Disclaimer
This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
University Highlights:
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or
[email protected].
Notice of Non-discrimination:
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Civil Rights & Title IX Office
Old Main Room 405
1475 Old Main Hill, Logan UT 84322
(435) 797-1266
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
