Top 4 It helpdesk Jobs in North Syracuse, Ny

Information Technology Support Specialist I/II
Nascentia Health —Syracuse, NY
- $62,353 - $88,792 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
IT Helpdesk Technician
HIDDEN LEVEL INC —East Syracuse, NY
- $23 - $28 an hour
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
IT Support Technician
Toyota Material Handling North America Inc —Syracuse, NY
- $45,290 - $65,358 a year
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Integration Specialist
Usherwood Office Technology —Syracuse, NY
- $19 - $21 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid training
- Disability insurance
Quick Apply

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Technology Support Technician I
First Source FCU —New Hartford, NY
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Information Technology Support Specialist I/II

Nascentia Health -
Syracuse, NY

Apply Now

Job Details

Full-time
$62,353 - $88,792 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Mid-level
Organizational skills
Communication skills

Full Job Description

Information Technology Support Specialist I/II (Tier I or Tier II, based on experience) will primarily be responsible for providing end-user support to Nascentia Health employees as a working member of the Helpdesk. Tier level and compensation will be based on experience.

Responsibilities as Tier I:

Answer and respond to all calls and emails coming into the Helpdesk to ensure none are missed.

Act as a member of the technical support team for Nascentia’s workforce to provide assistance for all IT hardware and software

Perform troubleshooting, corrective action, problem escalation and communication when necessary

Log all support requests in the incident tracking system and document all actions to include all follow up conversations, troubleshooting steps, and resolution

Follow up with users after incident resolution

Perform installs, upgrades, moves, and changes for computer workstations, mobile devices, software, printers, and other peripheral devices

Perform and ensure proper installation of cables, operating systems, and appropriate software

Assist with administration and management of company owned devices.

Provide courteous, responsive, respectful, and knowledgeable customer service.

Provide technical training and orientation to users as needed

Provide problem resolution in a timely manner in order to ensure downtime for Nascentia workforce is minimal

Work a rotating On-Call schedule which includes nights and weekends

Provide daily updates to management of the current status of the IT Infrastructure.

De-escalate situations involving dissatisfied employees while offering assistance and support

Perform other related duties as assigned by management

Responsibilities as Tier II:

Serve as a technical expert for all Nascentia Helpdesk requests.

Serve as the first point of escalation for the Nascentia Helpdesk team by administering effective frontline assistance to customers where inquiries are beyond the knowledge of Tier I team members

Properly escalate trouble tickets between Tiers I, II, III and management

Ensure proper communication on all trouble tickets

Research difficult problems and provide resolution, documentation and explanation of resolution to the other members of the Helpdesk

Produce and review weekly helpdesk summary reports and review with supervisor

Develop and maintain in-depth knowledge of all Nascentia’s critical systems

Support inventory system and surrounding processes

Preform root cause analysis and resolution for reoccurring problems

Interact with Tier I support calls to ensure proper prioritization and escalation

Update Knowledge Base with well-written and illustrated articles

Job Qualifications:

Bachelor’s Degree or 3+ years IT Support experience preferred.

In-depth knowledge of: Windows Operating Systems, Android Operating Systems.

Basic knowledge of: Windows Servers, MS Office, Virtual Servers, Network Structure & Security, Active Directory, Antivirus.

Problem Solving/Analysis & Attention to Detail

Strong Technical, Communication and Organization skills

Ability to adapt to change and perform tasks as assigned

Ability to work in a fast-paced environment

Excellent customer service skills and ability to maintain good employee relations

Physical Requirements:

Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication

Ability to sit or stand 80 percent of the day

Ability to lift 40 pounds

Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Compensation & Benefits:

Competitive Salary [This position is an S01/S02 exempt position with a min-max rate of: $62,353 - $88,792/annually] with:

Retention Bonuses
Internal Mentoring Program
401K with generous Employer match
On-Site Gym (free for all employees)
Medical, Dental, Vision plans
Tuition Reimbursement
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!

________________________________________________
About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

________________________________________________

Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen and background check clearance.

Apply Now

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it helpdesk jobs in north syracuse, ny

Information Technology Support Specialist I/II

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