Top 40 Call center representative Jobs in Northampton, Ma

Call Center Agent
Westfield Bank —Westfield, MA
- $25.92 - $38.88 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
Contact Center Representative
UMassFive College Federal Credit Union —Hadley, MA
- $20.50 - $30.76 an hour
- Full-time
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Children
- Profit sharing
- Disability insurance
Quick Apply
HVAC – Technical Support/Service Representative
Plumbers' Supply Co. —Massachusetts
- From $90,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Ability to climb stairs
- Profit sharing
- Paid holidays
Quick Apply
Contact Center Agent I
Greenfield Savings —Turners Falls, MA
- $18.50 - $24.32 an hour
- Full-time
- Bachelor of Science
- Basic math
- Research
Quick Apply
MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
Member Services Representative
Baystate Health —Springfield, MA
- $21.95 - $29.82 an hour
- Full-time
- Research
- Mid-level
- Office
1d
Customer Technical Support Representative 3 (SCA)
Peraton —Springfield, MA
- $20 - $25 an hour
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
4d
Customer Service Representative
OMG, Inc. —Agawam, MA
- Full-time
- Ability to walk for extended periods
- ERP systems
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Representative
OMG, Inc —Agawam, MA
- $38,000 - $57,600 a year
- Ability to walk for extended periods
- ERP systems
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative
OriginLab Corporation —Northampton, MA
- Email
- Engineering
- Office
- Communication skills
- Disability insurance
- Health insurance
On-Call Client Service Representative (CSR)
Inspire Veterinary Partners Inc —Haydenville, MA
- $18 - $21 an hour
- On call
- Urgent Care
- High school diploma or GED
- Medical terminology
Quick Apply
Customer Service - Test Center Administrator (PT)
Prometric —West Springfield, MA
- $16.20 an hour
- Part-time
- 18 years or older
- Microsoft Outlook
- Office
- Paid training
- Paid holidays
Quick Apply
Customer Care Center Specialist
Country Bank for Savings —Ware, MA
- $20 - $25 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Sales Representative (No Cold Calling)
Homeworks Energy —Westfield, MA
- $95,000 - $250,000 a year
- Full-time
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
Customer Service Support Associate - Bob's Squad
Bob's Discount Furniture LLC —West Springfield, MA
- From $15.88 an hour
- Full-time
- 18 years or older
- Computer literacy
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Business Development Representative
Mustang Motorcycle Products LLC —Three Rivers, MA
- $55,000 - $65,000 a year
- Writing skills
- Business development
- Travel
- Paid holidays
- Health insurance
Quick Apply
11d
Captive | Insurance Agent | Full-Time
Vemax Insurance Agency —United States
- $45,000 - $110,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply

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Call Center Agent

Westfield Bank -
Westfield, MA

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Job Details

Full-time
$25.92 - $38.88 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position: Call Center Agent

Department: Call Center

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 9

Reports to: Call Center Manager

Amount of Travel Required: No Travel

Positions Supervised: N/A

SCHEDULE

Sunday OFF
Monday 8:00a – 4:30p
Tuesday 10:45a – 7:15p
Wednesday OFF
Thursday 8:30a – 5:00p
Friday 8:30a – 5:00p
Saturday 8:15a – 3:15p

POSITION SUMMARY

Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships.

ESSENTIAL FUNCTIONS

Deliver an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
Assist callers with account inquiries, product inquiries, problem resolution and respond to general banking questions.
Respond to all email correspondence by internet, email and/or forward to appropriate Westfield Bank employee.
Perform online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, creating profiles for non-US citizens, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users.
Provide support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements
Review and analyze red flags to detect suspected fraud and unauthorized account access.
Execute fraud response procedures, including account lockdown and additional safeguards, while providing clear direction to customers on recovery and prevention measures.
Notify appropriate internal departments of fraud activity to initiate additional review and corrective action.
Perform card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers.
Report issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group.
Maintain working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule, in part, by participating in department meetings, training, and coaching sessions.
Meets or exceed all referral goals.
Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy.
Must complete BSA, AML, and other Regulatory and Continued Education and Call Center Customer Service Training as assigned. Performs additional responsibilities as requested.
Act as designated weekend backup for the Security Department, overseeing verification and approval of online banking enrollment requests.
Perform account and person maintenance in the core operating system including, but not limited to, check/ACH stop payments, fee rebates, check orders, and other maintenance requests.
Serve as after-hours/weekend support for Electronic Services, overseeing maintenance of complex debit card orders to ensure timely maintenance and creation.

POSITION QUALIFICATIONS

Competencies

Analytical Skills
Communication
Customer Relations
Decision-Making/Judgment
Job Knowledge

Education/Experience/Skills & Abilities

High School Diploma or G.E.D. required.
At least two years of banking experience required.
Exceptional interpersonal and customer service skills (verbal and written)
Ability to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
Strong decision and resolution making skills.
Identify opportunities to cross-sell or refer bank products and services. Basic computer skills and the ability to use multiple banking systems/software simultaneously.

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: C (Constantly)

Handling / Fingering: F (Frequently)

Reach Outward N: (Not Applicable)

Reach Above Shoulder: N (Not Applicable)

Climb: N (Not Applicable)

Crawl: N (Not Applicable)

Squat or Kneel: N (Not Applicable)

Bend: N (Not Applicable)

Lift/Carry

10 lbs or less: N (Not Applicable)

11-20 lbs: N (Not Applicable)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: N (Not Applicable)

13-25 lbs: N (Not Applicable)

26-40 lbs: N (Not Applicable)

41-100 lbs: N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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Refine Your Search

call center representative jobs in northampton, ma

Call Center Agent

Contact Center Representative

HVAC – Technical Support/Service Representative

Contact Center Agent I

MEMBER CONTACT CENTER REP

Member Services Representative

Customer Technical Support Representative 3 (SCA)

Customer Service Representative

Customer Service Representative

Technical Support Representative

On-Call Client Service Representative (CSR)

Customer Service - Test Center Administrator (PT)

Customer Care Center Specialist

Sales Representative (No Cold Calling)

Customer Service Support Associate - Bob's Squad

Business Development Representative

Captive | Insurance Agent | Full-Time

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